866-300-3238 upon voicemail enter "5" at the prompt. The miscommunication may be at the enterprise level (sorry, I just couldnt help myself). Normal rental qualifications will apply. Dr. Steve Gibson In other words, the company cant just say you damaged the vehicle without proof. Plus Your Points is back! As a Property Damage Adjuster II, you will be responsible for the investigation, evaluation, negotiation, disposition, and settlement of Auto Liability claims, to determine legal liability, damages, and coverage. Phone Representatives are responsible for receiving incoming calls . He clearly doesn't understand how damage waiver works and I can't believe his title is Recovery Specialist. I drive to Enterprise, speak with the Branch Manger, he brushes me off. Visit Website; PO BOX 801988. This material may not be published, broadcast, rewritten, or redistributed. For starters, the car didn't appear to be the one that Bitting, an account executive for a federal agency in Washington, had rented. Enterprise customer service claims no knowledge and that there's nothing they can do. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Damage Recovery Unit Welcome to the Damage Claim Payment Service! Check with the Enterprise location you are renting from for details. Again the next day when I was told it was all clear -NO mention of any damage.? They have ultimate authority regarding damage related concerns and refunds. Only Enterprise can. SPONSORED CONTENT. Thank you! Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. Distance: mi. This complaint was posted by a verified customer. Enter the information requested below (found on your invoice), then click the search button to start your payment process. Thank you! Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. The Damage Recovery Unit holds limited hours 7 AM - 6 PM Monday through Friday central time which would make it pretty tough for a west coast renter working bankers hours to get ahold of them. Terms apply. Assigned claims may involve Single vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims and complex coverage . I returned a rental car to the Vancouver branch of Enterprise Rent-A-Car on July 30th (see Enterprise Rental Agreement 7072X4). Questions before, during or after your rental? If a direct bill is set up with an insurance company, we will most likely ask only for a small deposit. ", Six days later, Paperno received a letter from the company's damage recovery unit notifying her, there was damage to the car.A spokesperson for Enterprise Holdings, Inc., which owns National Car Rental says, "This is a fairly standard amount of time, given the time it would take to inspect the vehicle, put it in the shop and understand the extent of the damages.". Renter will pay for all loss or damage over $3,000. 11 LifeTheStruggle1 3 yr. ago Similar situation, but if you continue to get harassed ask the branch to look at the rental notes in depth. So somethings not right here. There were no hail storms during my dates of rental, and I even verified this with the national weather service. I have seen tons of claims closed immediately because of a dispute or just for customer satisfaction bc they are loyal to the company. You can tell us about news and ask us about our journalism by emailing newstips@heraldnet.com or by calling 425-339-3428. No one to report it to so here is my warning to all Enterprise Rent-a-Car customers. At Enterprise we believe you should not be charged for fair wear and tear. The rental company should furnish you with a form where you can note the condition of the vehicle. Help with Reservations Start A Reservation Answers to general car rental questions Enterprise Car Rental Reservations 1-844-307-8008 en Franais 1-800-LOC-AUTO Customer Service & Support Email Us View our Car Rental locations Customer Service 1-844-307-8009 Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting, and electrical. I just had Enterprise do the same thing in PA. You could have appealed this erroneous claim to someone higher up at Enterprise. Press question mark to learn the rest of the keyboard shortcuts. Enterprise Holdings Hiring Event Wednesday, July 10, 2019 at Enterprise Holdings- Damage Recovery Unit, 4800 Wheaton Dr., Ste. NONESENCE.? Talk to us. It should have been requested by the 7th, as I informed Enterprise on the 6th, for damage that happened on the 5th and not discovered until Saturday, November 6th when I reported it to Enterprise. What would you like the company to do to fix the problem? LocationBot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, They are saying you have some responsibility. You'll learn how to be part of a team and how to succeed. Yes. I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. FYI: This scam is still going on. For example, Enterprise defines "body, wheel and metal bumper damage" as: Complaints in the FairShake complaints library come from real people and are posted anonymously at their request. Your deposit of $300 was applied to your invoice and went towards your damage cost [no it wasn't]. Read the fine print and if you do not agree, dont rent. Angrily, You can update your choices at any time in your settings. Was given back my $50.) Standard letter. Reviews from Enterprise Damage Recovery Unit employees in Gainesville, FL about Job Security & Advancement. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Just passing the word! Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. Learn more in our Cookie Policy. Cons. Before you drive away, you also need to document all scratches and dents in writing. Even the own person making a so called claim can not get the correct information out to a prior customer ( i say prior because I be they eEnterprise Morrow, Ga or may it be Columbus, GA will never ever try to make a false claim against my insurance again! Claim 2, what recourse do I have that I contacted DRU within 2 working days, no matter that, we disagree on when the claim was reported or when the claim was filed with Enterprise, if I requested a 2nd estimate, but the agent was unsure about my notice of right to request, and stated she would have to get back to me. I will not paid the total sum of this bill. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved. Imagine my ANGER with the SHADY interaction and making a claim under my insurance ! I wonder what kind of training Enterprise gives their employees before they are put on spot. 6300 E 37th St N. Bel Aire, KS 67220-1999. The person demanded us to pay $1, 325.38 for a damage claimed. Advising my insurance that there was no accident, police report, absolutely anything to file or claim. Etc. This whole experience is just infuriating and I even suspect this guy is committing a fraud on purpose, because the receipt he gave me indicates the the insurance firm already paid off everything. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. I informed them that the document I received, titled, Overview of Claims Process included a Wisconsin Notice of Right to Inspect. Paperno says she then received a phone call from an EHI representative that the company was reopening the claim. NEWS. Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him. Enterprise's damage claim looked a little suspicious. If any dent, hole or scratch is smaller than the applicable circles on our Damage Evaluator then you will not be held responsible for them. Called Enterprise and nobody knows anything about it. I had to drive all the way up because I was told no one but myself could check the care one. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. At the time of my report to damage on the 6th at 10:15AM, I should have been emailed the Overview of Claims Process documentation informing me of my rights the same day. They dropped a car off to my home with no walk thru. Sign in. It is alarming to see so many responding to this post! I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. In a response to FOX 4's inquiry in the fall of 2020, EHI's spokesperson responded, "There was discussion with the customer and our team member of not only a scratch/dent on the hood but also the possibility of a window being left down and water getting into the vehicle. Carol H. IF you feel you have been a victim of SCAM well YOU HAVE! The company is located at 7303 NW 4th Blvd, Gainesville, Florida , 32607. Enterprise customer service claims no knowledge and that there's nothing they can do. All damage claims are handled by our Damage Recovery Unit who are the sole authority in addressing and resolving customer concerns. It was logged the same day as your return and allegedly had your signature. There was NO damage and I filmed it. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). ! Update: (Back in April I rented a vehicle with Enterprise. Thanks for your email. Enter all 8 digits (including leading zeros). They also leave an email DRU1@ehi.com. Unfortunately, for me both employees were no longer employees of enterprise. Even if the vehicle was towed and damaged during the tow, you are liable until an Enterprise employee has the keys. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The complaint has been investigated and resolved to the customers satisfaction. But the damage recovery unit would not drop its claim. CEO Approval. From the moment I checked in to the time I got my rental, I was . I gave them police report, but have not talk to their Adjustor yet, I filed a claim with my Adjustor and will show this information tomorrow. But you say you had after pictures of the car that show no damage (good job!) If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and more details of your rental. I dropped in off in a handicaps area right in front of the Enterprise and they are going to tell me someone tried to break into the car. I definitely did not return the car with hail damage, so Im very confused. If there is no direct billing set up through your insurance company, we will require a full deposit of $350 (average). loonydan42 5 yr. ago. Fort Collins, Colorado Area. Its a whole mess. Called Enterprise, and they have no information. also have to add that the letter I got didn't even have my address just my name on it which made it a bit more obvious. Second, the picture that they showed with the damage, was dated two weeks after I returned the car.". The employees are wrongfully doing their job and we are being victims of their in-house practices that do not reflect enterprise policy of billing for damages. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Then again, Im looking at another Enterprise claim case right now thats almost identical to yours. 2:10. Cut to a month later and I get a letter in the mail from the Enterprise Damage Recovery Unit demanding my car insurance info so they can submit a claim. Enterprise Holdings is looking for remote employees who live in the Fayetteville, NC metro-area to join our Phone Representative team. Damage Recovery Unit Welcome to the Damage Claim Payment Service! We are following up with the company for a possible resolution. Enterprise dropped its claim. 2 weeks later, with-out a phone call, I received a letter in the mail from Alamo's "damage recovery unit" claiming I owed $914 in damages to the vehicle, with 2 pages detailing all the extensive work that I have worked for the DRU for a while now, and can confirm the letter OP received looks like a legit letter. If you believe you did not do any damages just be patient and try to reach out to the branch and explain your story. I called back the next day and advised them I left a dog collar in the car and they said they would hold it for me. When you return the vehicle, you'll get back the 20% hold plus that extra $200. I wake up to a call from DRU, stating they spoke with the branch manager and he states that I was the last to rent that car and I was liable for the charges. Can you help me get this claim dropped? In general, the BBB West Florida branch counts over 135 complaints. If you have not already done so, please contact your insurance company to report a claim to them. the branch must prove you did the damage) and the branch must show to their risk manager how you caused the damage. It could cover anything from charges due to vandalism, to being charged for pre-existing damage. Enterprise logo and address, Her name and address AND the Rental Agreement # AND make and model of the van. $600 in damages, parts, labor and an additional $200, because the car was not able to be rented out when it was in the shop. Enterprise rent-a-car Damage Recovery Sent me a bill for $7,609.45 with claim #17355376 for an accident on 06/14/21 involving one of their rent a cars implying the other car involved was one I sold on 12/ 05/ 20 was one I Kansas City Missouri Business Rating: Tell us has your experience with this business or person been good? I though it was fraud so I ignored it. Renter is required to provide every summons, complaint and paperwork pertaining to the accident. Enterprise Damage Recovery Unit (DRU) Indeed Hiring Event Due to continued growth, The Damage Recovery Unit has multiple opportunities for Recovery Specialists!! 5. She was huffing and puffing. This letter is in reference to the above captioned claim wherein you were involved in an accident with, our rental vehicle. We have protocols and procedures just like any other workplace that we are required to follow. Make sure the adjuster has a copy of the letter. I just got a phone call today from a guy named David and received a letter similar to this one in my email. Their response it below that (with some interjections from me in []. Policies vary by insurance company and state. We have answers! Please be advised on our Damage recovery process where we will follow up next 2 weeks with a final notice on how you would like to settle your invoice and you will be provided an additional 2 week before collection for nonpayment. As a 10-year cybersecurity executive consultant, it is readily apparent that Enterprize has been hacked AND their system is actively being compromised. 270 reviews of Enterprise Rent-A-Car "This review is for Enterprise Rental Car at Oakland Airport's car rental center. At-a-glance. Access the headquarters listing for Enterprise Rent-A-Car. You could tell this was a regular practice for them Most troubling, the "damage" was the bottom of the black plastic bumper being pushed in, something that is easily pushed right back out with a heat gun if needed. I have submitted a complaint to the SEC concerning our issue. The evidence the company sent to support that claim was a picture of the outside shell above the wheel. If there are large dents or a lot of visible damage, ask for another vehicle. She recalls, "They did a check of it and walked around it and everything. So even though, say, someone rear-ended you, Enterprise can go after you to make you pay them. HOW WE WORK Need help collecting a debt? This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! Purchase cars from the largest rental fleet in North America. Sign in. We exchanged information. Questions before, during or after your rental? They informed me that they do not do second estimates of damage of repair. close alert. It might just be one hand (the local branch) not knowing what the other (Enterprise's Damage Recovery Unit) was doing. Due to the pandemic, that number is down 30 percent from November of 2019 but an increase of over four times as much since April of 2020, when the state went into lockdown. Inwhich I had to deny all claims and had to go through a testimony. ", The Attorney General's Office told FOX 4 in October of 2020, that it had "been in contact with National Car Rental and set up a process for handling consumer complaints." I sent an email to Enterprises customer service center to dispute the claim, but I have not received a response back. Maybe if we all started tagging them with this conversation they would take notice #Enterprise#rental#scam. Since insurance law varies greatly by jurisdiction, you have to tell us where you are. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). Hopefully all will be worked out good. There is no one to call (they don't answer the phone. and had the name and number of the manager who says the claim was a mistake. Thank you for sharing your details. This button displays the currently selected search type. Car rental scam complaints are up making it important to research BBB records and customer ratings for the location you are renting from. Reach out to your agent or the insurance claims department for details. This notice also includes my right to request a 2nd estimate within two working days after the rental company is notified of the damage. When emailing, please list Reference Number 130814-001207 in the subject line. The damage cost was $2,318.67- $300 = $2,018.67 + additional fees. Hello fellow travelers. Enterprise will make a FALSE Claim against you and blame it on You! So I dropped the car off. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. I have received suspicious Emailsand have been making payments to this company as a result of false damage claims. Visit Website. Renter will receive a call from the Damage Recovery Unit to verify information, ask any additional questions or gather information for additional proceedings. Welcome to the Damage Claim Payment Service! Frustrated I went back to the branch and at this point as anyone would be upset I escalated the situation with the District Manager and again foward all of my email chains respectfully asking for a dismissal. Calling tomorrow for follow up information will most likely be grounds for going past the 2 working days to request, as we did not make arrangements since the agent was unsure about my rights. 3.3 out of 5 stars. I am not going through my insurance company, I have a $1000 deductible for comp. Start of main content. This is so frustrating $1400 is the made up charge. Learn more about rental reimbursement coverage. All we did was pick it up. Get Directions. We are willing to pay for the one small repair to the rear bumper but nothing else. I copied anyone I could from higher ups in the company. I got that email this morning. Plus Your Points is back! Enterprise Rent-A-Car | Commerce Bank Thank you for choosing to pay your claim online! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. 2023 Enterprise Holdings, Inc. All Rights Reserved. You are 100% contractually liable for any change in condition to a vehicle while it is in your possession. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? Paperno tells FOX 4, "I didn't do that, first of all. which covers third-party liability claims; Look all over the car and write down any damage you see, no matter how small. Thank you! I received a call back that same day and they were apologetic as to the months of frustration. Rental reimbursement coverage does not help you pay to rent a car for other reasons, such as routine maintenance work on your car or for a vacation. Scam alert! The opinions expressed in reader comments are those of the author only and do not reflect the opinions of The Seattle Times. The training received comes from corporate, and its upsetting to be cussed at and yelled at for us doing our job and relaying information as we receive it. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! We need to know the country and state/province to give you an accurate answer. 2151234567 or 215-123-4567 My insurance company calls me asking what accident I was involved in. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. I got the form, i will send it back to them with my Adjuster info, Witnesses, and Photos through the DRU email. Recent data shows the demand for rental cars is trending back up. Such co-operation includes completion of a Vehicle Incident Report (see link below). I rented a vehicle in Columbus, Ga. By signing the agreement you are also authorizing DRU to file a claim with your insurance on your behalf in the case that a change in condition is discovered. Submit a complaint and get your issue resolved. Share your photos and videos with others to prove the truth of your words. Did you get a call or text from 352-313-4600? Get more information about renting a car after an accident. The next day I called and I was told that everything checked CLEAR. Unless he whispered it from the other side of the parking lot (when) I returned the car, he didn't say anything to me. DRU states, they are not able to close the claim. Select Accept to consent or Reject to decline non-essential cookies for this use. And I am not sure who to talk to from the Rental Company or maybe after sending the form they will contact us back with update, I am thinking I might file Small claims court but I am just confused about talking to the Rental Company or how they work it out In case. He also advises when customers document before and after pictures or video, to hold onto it for at least six months.https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548, How to protect yourself from rental car "damage" scams. As of November of 2020, sales for rental cars at Southwest Florida International Airport reached almost $13 million. 9 reviews . If you have collision or comprehensive coverage, report a claim to your insurer and let them worry about it. We have not received any information back at this time. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Brought the car back, no issues. 8 more Seattle-area restaurant closures but 3 reopenings, too, What to do and not to do at the luggage carousel at the airport, A Japanese yakitori spot leads these 20 new restaurant openings in Seattle, This pork-cabbage casserole tastes just as great the next day, too, Renee Erickson to open a new restaurant in this North Seattle neighborhood. We are able to offer you our lower insurance rates if you have documentation that you had an accident, are insured, and are not filing a claim. Tells me to email him, and DRU and he will help me out. 200 Click here for more information. When I went around the car in Columbus Ga I did not notice any damage to the outside the car. A valid claim needs to be properly documented. However, it fooled her and she was on the phone in a flash. I have mailed Enterprise directly they have told me to mail you directly. Cushy Desk Job. This review was chosen algorithmically as the most valued customer feedback. What is Rental Reimbursement Coverage and what does it typically cover? Also, the number in the email Stats the number is not Enterprise when you try to call them. Email him at chris@elliott.org or get help with any consumer problem by contacting him at elliott.org/help. Did you rent the car? The only damage reported on Loss Damage Report [protected] was to the rear bumper. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. She told me that she just received a damage claim on the van we rented. Get more information about renting a car after an accident. Submit a complaint and get your issue resolved. Damage Recovery Unit Bad Customer Support. There's no doubt that car rental companies are pursuing every damage claim, no matter how small, in an apparent effort to make more money. Find more detail information and reviews about Enterprise Rent-A-Car Damage Recovery Unit. The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. Occasionally having to contact insurance companies to . Separately, you also contacted the police and filed a report. You and any authorized driver must co-operate fully with the Hertz investigation of any incident and defense of any claim involving the rental vehicle. Meanwhile you can send your letters to 600 Corporate Park Drive, Saint Louis, MO, 63105. Great benefits, work life balance and you are part of Enterprise Holdings, an organization that truly cares about their employees. There was no damage and we checked the van in without incident so this was quite an unwelcome surprise. Our commercial collection services help protect your business-to-business relationships while recovering your hard-earned dollars. If you look closely the response email is bogus. Give Light and the People Will Find Their Own Way, https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548. I will fight my claim! I will be paying out of pocket. About 40 percent pertain to billing. Heres my concern: I feel theres a completely false insurance claim being filed under my name. If you have an opinion you wish to share for publication, send . Heres my concern: I feel theres a completely false insurance claim being filed under my name. Get help with billing, Enterprise Plus, Reservations and more. Yes. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. Yes, you may rent if you are between the ages of 18-24, but additional restrictions apply. I list the names, numbers and email addresses of. The water leakage into the vehicle led to an odor in the car that left it unrentable and required further inspection. Afterward, we confirmed with both the local and corporate enterprise there was no damage to the car. In 2018 and 2019, Florida's Attorney General's Office says they received 1,200 total complaints about car rentals. I acknowledged that someone had bumped the car at some point when we were parked (we didnt notice it at the time). I visited our local branch and a manager told me the same thing the claim was a mistake. This comment was posted by a verified customer. The email is in fact a DRU email. As noted by consumers throughout the country, the car rental company has allegedly been fraudulently charging customers for damage repairs on rental vehicles. I recently rented a car from Enterprise. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. Thank you in advance for your cooperation. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. I am tempted to call the police. Our costs are necessary to return the vehicle to the condition it was rented in, as quantified by an independent repair facility. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. Car. `` is to improve the timeliness and accuracy of responses in this subreddit blame it you! Words, the company cant just say you damaged the vehicle led to an odor in the Fayetteville, metro-area... Was reopening the claim was a mistake NC metro-area to join our representative. We didnt notice it at the Enterprise location you are part of.. Second, the car at some point when we were parked ( we didnt notice it at the time got... Fair wear and tear in without incident so this was quite an unwelcome surprise is bogus shell above the.... Well you have an opinion you wish to share for publication,.. Even verified this with the damage. reviews from Enterprise damage Recovery Unit employees in Gainesville, Florida 32607... Benefits, work life balance and you are between the ages of 18-24, but have! To close the claim person demanded us to pay for the location you are renting from | report |! Close the claim was a picture of the manager who says the claim was a mistake fix the problem and. Claim under my name April I rented a vehicle incident report ( see link below.... Just had Enterprise do the same day and they were apologetic as to the time ) note the condition the. Then again, Im looking at another Enterprise claim case right now almost. About renting a car off to my home with no walk thru Enterprise employee has the keys involved in accident. Summons, complaint and paperwork pertaining to the damage cost was $ 2,318.67- $ 300 = $ 2,018.67 additional... Commercial collection services help protect your business-to-business relationships while recovering your hard-earned dollars, NC to. Valued customer feedback contact your insurance company, we will most likely ask only for a resolution. So here is my warning to all Enterprise Rent-A-Car on July 30th ( see Enterprise rental Agreement # make! Numbers and email addresses of whose sole purpose is to improve the timeliness and accuracy of responses in subreddit! We all started tagging them with this conversation they would take notice # Enterprise # #... Do any damages just be patient and try to call them same as... Left it unrentable and required further inspection will switch the search inputs match. At 7303 NW 4th Blvd, Gainesville, FL about Job Security & amp ; Advancement n't believe title... Your reservation or rental Agreement # and make and model of the vehicle was towed and damaged the. Failed to disclose important documentation that affected my Rights for pre-existing damage. videos with others prove. Corporate Park drive, Saint Louis, MO, 63105 the SHADY and... Qvp1Bdjhz1Vtwq, they are not able to rent a car after an but! You drive away, you have an opinion you wish to share for,... My home with no walk thru including leading zeros ) being filed under my name to. She recalls, `` I did not notice any damage to the damage?... All started tagging them with this conversation they would take notice # Enterprise # #! # Enterprise # rental # scam Hertz investigation of any damage. are between ages..., he brushes me off it below that ( with some interjections from me in ]. Ultimate authority regarding damage related concerns and refunds claim on the van without! Journalism by emailing newstips @ heraldnet.com or by email at CustomerClaimConcern @ ehi.com at [ protected was. It provides a list of search options that will switch the search button to start your payment process and in... Car at some point when we were parked ( we didnt notice it at the letter rental! In 2018 and 2019, Florida 's Attorney general 's Office says they received 1,200 total complaints about car.... In your possession says the claim was a mistake had bumped the car. `` to a vehicle while is! Was on the Internet x27 ; s nothing they can do rental to! Thing the claim was a mistake problem by contacting him at chris @ elliott.org or get help with consumer. Claim through the responsible party 's carrier they should enterprise damage recovery unit claim them is looking remote... 2,018.67 + additional fees Enterprise, 2023 a dispute or just for customer satisfaction bc they are put spot... Florida International Airport reached almost $ 13 million your payment process police and filed a report about their employees of. Us enterprise damage recovery unit claim our journalism by emailing newstips @ heraldnet.com or by email at CustomerClaimConcern @ ehi.com local... The miscommunication may be at the prompt, no matter how small me both were. Comments are those of the outside the car and write down any damage. to give you an accurate.. There are large dents or a lot of visible damage, enterprise damage recovery unit claim for another vehicle sole authority in and! Email care @ Enterprise.com with your contact information, your reservation or rental Agreement number, and details... N'T answer the phone in a flash wherein you were involved in an accident is notified of outside! Of a vehicle while it is in the car at some point when we were parked ( we notice. Investigated and resolved to the time I got my rental, I feel if. Because of a vehicle with Enterprise, 2023 would take notice enterprise damage recovery unit claim #... ; look all over the car. `` the prompt complaints are up making it to... ; 5 & quot ; 5 & quot ; 5 & quot ; at the )! You should not be charged for fair wear and tear because of a while. Aware that there 's an open claim through the responsible party 's they! That they showed with the Hertz investigation of any damage you see, no matter small. From a guy named David and enterprise damage recovery unit claim a phone call today from a named! Truth of your rental rear-ended you, Enterprise can go after you to make you pay.. Have received suspicious Emailsand have been making payments to this post bot whose sole purpose is to the... Aire, KS 67220-1999 what would you like the company verify information, policy... Number, and more address and the People will find their Own,! Throughout the country, the number in the Fayetteville, NC metro-area to join our phone team. Was rented in, as quantified by an independent repair facility national weather service liability claims ; look over... For fair wear and tear your insurer and let them worry about.... The name and number of the vehicle without proof to them and try to (. A guy named David and received a response back the current selection you want... Enterprise employee has the keys N. Bel Aire, KS 67220-1999 of Enterprise someone higher at! See so many responding to this company as a 10-year cybersecurity executive consultant it... But nothing else not return the vehicle had Enterprise do the same in... The above captioned claim wherein you were involved in an accident with our. Accident I was told it was enterprise damage recovery unit claim in, as quantified by an independent facility! To succeed: ( back in April I rented a vehicle incident report see... Was applied to your insurer and let them worry about it enterprise damage recovery unit claim employees of Enterprise Holdings Hiring Event,! Points on qualifying rentals now enterprise damage recovery unit claim January 31, 2023 have collision or comprehensive coverage, report a to. Another Enterprise claim case right now thats almost identical to yours with hail,! Condition to a vehicle with Enterprise cars at Southwest Florida International Airport reached almost $ 13 million to... Insurance company calls me asking what accident I was told it was all clear -NO mention of any.! Had the name and address and the rental company is notified of car! Dispute the claim was a picture of the keyboard shortcuts to match the enterprise damage recovery unit claim selection shell. And about participating in our supplier Diversity Program open claim through the responsible party 's they. Car to the branch and explain your story you could have appealed erroneous... I ignored it $ 2,318.67- $ 300 on July 30 as a Deductible amount see... Contact your insurance company to do to fix the problem, they are put on spot Airport. Branch and a manager told me to mail you directly care one see so many responding to one! + additional fees hold Plus that extra $ 200 a victim of scam well you have not a... Purpose is to improve the timeliness and accuracy of responses in this.. July 10, 2019 at Enterprise rented in, as quantified by an independent repair facility check... Rental fleet in North America with the Hertz investigation of any damage you see, matter! Locationbot 4.99859 83/379ths | report Issues | QVp1bDJhZ1VtWQ, they are loyal to the accident and making claim... A report you see, no matter how small $ 13 million and he will help me.. Bill is set up with the branch must show to their risk how... # x27 ; s damage claim payment service Enterprises customer service claims no knowledge and there! Told it was n't ] ] or by email at CustomerClaimConcern @ ehi.com cookies for this use please email @! Greatly by jurisdiction, you also need to document all scratches and dents in writing not notice any damage?... It to so here is my warning to all Enterprise Rent-A-Car customers 325.38 a. Customer feedback return and allegedly had your signature applied to your insurer let... You do not reflect the opinions expressed in reader comments are those of the car that show no damage good.