It put me so my credit card only had 12.00left so I got declined trying to buy something else which is annoying. Answer: It's difficult to tell if this was an actual charge or just a phantom double-charge. I booked a round trip (ta && ta.queueForLoad ? I have called, emailed, sent letters and still haven't been able to get my money Then I discover that there are two charges of identical We can sympathize but cannot help. Christopher Elliott is the ombudsman for National Geographic Traveler magazine. The issue is probably more to do with your bank than Expedia - why wait until tomorrow to call them, call them today to get the hold reversed. i have booked (ta && ta.queueForLoad ? Im panicking, and Im at a loss. Just happened to me.. the Expedia fee only charged once then several 1.00 charges like when someone steals your credit card info trying to see what they can get away with. Skipping Flights on one ticket - Why You Can't, Risks of "connecting" between flights on separate tickets, All you need to know about OPEN JAW tickets, Beware of cheap business class tickets (sold by 3rd parties), TIPS - How to prepare for Long Haul Flights, TIPS - Being Prepared for Cancellations and Long Delays, TIPS - How to survive being stuck at an airport, Flights delays and cancellations resources. I have sent informtion from the bank- they adviced to call to customer service, But if they can't solve in in written way- will they do in oral. In other words, if youd called your airline directly within 24 hours, you probably would have been able to remove one of the reservations without penalty. This cookie is set by GDPR Cookie Consent plugin. The temp charge goes down if not. In the Expedia case, you will see an Expedia charge. On the other hand, if you were actually double-charged, then you would also have two separate record locators (the alphanumeric reservation number associated with your ticket) and, more importantly, Expedia would be able to see the problem on its side. You should have phoned your airline to get this fixed. Cathay Pacific flight change means very tight layover. I called many times, speaking to different people who all said they had registered the error and contacted the airline. On the payment screen, it Reputable retailers quickly refund an obvious duplication but others make a fuss. Is it down for me? If you want to get a refund, contact your bank and tell them what happened. It has refunded 615 for the flights plus 74 "goodwill", which covers the card charges and phone calls you made. 167.172.102.133 I have suffered an expensive problem booking a holiday through Expedia's website. A few years ago I booked a flight through them, BA went on a strike, and I had to get a flight with a different airline. I live on a very tight budget, and these kinds of things make my life far more difficult than it needs to be. Cloudflare Ray ID: 7a14285e5aa2913a I will wait for today and if the money isn't back to my account by tomorrow, I'll call my bank right away and contact consumer department and sbc channel consumer watch. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-78623301', '');}, 'log_autolink_impression');flight with expedia and after checking my statement I found out they double charged me with a flight with AA. It said that the person who answered your first call would not have been able to It really put me into panic . You have better protection with a credit card. I booked last December with a debit card on the internet and received two identical itineraries. I paid $310 for what I thought was one ticket, but when I was using the site, it felt a bit slow. This is between you the OTA and your credit card company. Airport approved? Supermarket zip seal bags for liquids? The website-running-slow scenario is an old standard from the 90s, as far as travel complaints go. The subject heading for both charges is identical. In these instances, the charge may appear twice in However, you may visit "Cookie Settings" to provide a controlled consent. To my horror, when I went to cancel the reservation on the two hotels we didnt select, each listed a $768 Expedia Cancellation Fee. Supermarket zip seal bags for liquids? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-78623301', '');}, 'log_autolink_impression');flight with expedia and after checking my statement I found out they double charged me with a flight with AA. I'm still waiting. You might be cautious of go-betweens and third-party booking sites, but there is a legitimate online travel agency that has been around for a long time. I booked a round trip (ta && ta.queueForLoad ? ++++ COVID-19 CORONAVIRUS INFORMATION ++++, Covid-19 Coronavirus Information for Air Travel, ++++ ESTA (USA) and eTA (Canada) requirements for visa-exempt foreign nationals ++++, ++++ TIPS - PLANNING YOUR FLIGHTS +++++++. 786 Posts. The representative would not take any responsibility, and said Expedia couldn't refund me even though, as I argued, I had paid for something which it is impossible for me to use. Expedia is proving slower to return the money than it was to take it, Original reporting and incisive analysis, direct from the Guardian every morning. How do I escalate a complaint with Expedia? When Expedia investigated it was able to confirm that you had been charged twice. I hope it is a shadow hold only. Thanks for the info. What's with these screwy ticket prices? To Expedia's credit, it was quick to get on top of this once we intervened. Its usually followed within a day or two. The benefit of free cancellation and a fullRefund on booking cancellation within 24 hours of ticket reservation is offered by the online travel agency. For a better experience, please enable JavaScript in your browser before proceeding. Airport approved? Ask the hotel for Expedia's booking confirmation number for the second reservation. I thought Expedia would be better than this; I need this extra charge deleted. What's with these screwy ticket prices? Title. They should be able to see its a duplicate charge and just push the other one back. It happens all the time with may tour companies, hotels, (ta && ta.queueForLoad ? On the payment screen, it offered for me to pay in instalments via Clarna which I agreed. You must log in or register to reply here. It's explained better here. When I looked on my bank statement the next morning, I had been charged twice for the same ticket. So I started again (by this time the cost of the flight had increased by 30). You can email the site owner to let them know you were blocked. That is quite a lot of money and I didn't have that much in my If you have been a victim of a scam, most banks will reimburse you. What makes it unique or just ordinary? IT's a hold, have you not read through the thread! Third-party services can sell their flight deals for less than the average ticket prices because of a bulk discount. This topic has been closed to new posts due to inactivity. Readers often report this problem when they buy goods on the internet. Please work it out and refute any charges that may have shown up. Its fine to ask your travel agency to help when theres a problem like this on your itinerary. PD-Why-am-I-seeing-unrecognized-charges-from-Paramount. Publication Status. Refunds can be processed through your dashboard. I hope it is a shadow hold only. Finally, Expedia promised it would pay me back but never did. It said that the person who answered your first call would not have been able to see this we're not sure why. The prominently displayed customer service number is 1 (800) EXPEDIA and it is easy to make changes or re-book flights. Travelers can save a lot of money if they book through Expedia. I have called, emailed, sent letters and still haven't been able to get my money back. WebThis happened to me twice when booking with Expedia in Australia and I was double charged 7000 AUD. Airport approved? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Basically Ive just booked a flight/hotel combo from Expedia for the end of 2020. They have interests in hotels, airlines, etc. Skipping Flights on one ticket - Why You Can't, Risks of "connecting" between flights on separate tickets, All you need to know about OPEN JAW tickets, Beware of cheap business class tickets (sold by 3rd parties), TIPS - How to prepare for Long Haul Flights, TIPS - Being Prepared for Cancellations and Long Delays, TIPS - How to survive being stuck at an airport, Flights delays and cancellations resources. Expedia double-charged me. WebWill I be charged state taxes for my Paramount+ subscription? However, it acknowledged that you had not had a confirmation, or one of the flight bookings (apparently the cheaper one), so it has refunded you the 365 you paid for that. Buy now or later? Article Record Type. A few years ago I booked a flight through them, BA went on a strike, and I had to get a flight with a different airline. This is when it came to light that I had several itinerary numbers, and therefore several bookings, on the go. When I First time used Expedia , never use it again. Completely dismissive. Klyde Warren Park ranked No. It is my money!!! Same thing just happened to me right now. Due to Covid-19 (thats the excuse anyway) - I cant get through to anyone at Expedia over the phone. Basically Ive just booked a (ta && ta.queueForLoad ? The accommodation was DIRE, with no breakfast, no heating,etc. Is it on your billing statement? The action you just performed triggered the security solution. Press J to jump to the feed. Help. It was unable to resolve the issue by email so I phoned customer services. I booked a hotel through Expedia and when I got my bill they charged me twice. Last week I booked an international flight through Expedia. A phantom charge is a mysterious hiccup that can appear on a hotel or car-rental bill, but which usually resolves itself after a few days. June 1, 2017. a. Expedia Group pays all taxes (state, local, and occupancy) directly to the State of New York for partners within New York City limits. By signing up you agree to our Terms of Service and Privacy Policy, Stand with us in our mission to discover and uncover the story of North Texas. The solution is to either pay for the fuel-purchase option or to refuel just before you arrive at the airport and to keep your receipt. Not kidding! Supermarket zip seal bags for liquids? So now I have to dispute the charge with my CC and have them deal with Expedias error and defiant refusal to help. Air Travel Queries: accessibility,wedding dresses,travelling with children. These are bonafide charges on my statement. Going forward never pay for travel with a debit card. If you have a problem with your travel arrangements made through the company, you can call them or check out the customer service portal. You will be able to save this in your dashboard, and our teams will be able to access it when disputing a chargeback. 000025608. 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The fact that it couldnt made me think that this might be an electronic glitch. My question is - does anyone have a way around this to speak to someone from Expedia?! Web1) Check when you were charged If you were charged on the day you picked up your car, its probably for extra equipment or insurance. Keywords. Not cool. My bank says I should get in touch with the vendor, which I have. Will I have to pay an Airport Tax? Do not enclose SAEs or original documents. This post has been removed at the author's request. If you cancel your reservation before the flight leaves, you will get a full refund, and if you cancel within 24 hours of purchase, you will get a partial refund. This cookie is set by GDPR Cookie Consent plugin. WebJust happened to me.. the Expedia fee only charged once then several 1.00 charges like when someone steals your credit card info trying to see what they can get away with. Cathay Pacific flight change means very tight layover. I contacted Expedia on your behalf, and it processed a refund. In the United States, airlines are required by federal regulation to allow you to cancel a flight within 24 hours with no penalty. WebThe $1 thats charged to your card when you rent a car or stay at a hotel should automatically drop off of your account when your final purchase shows up on your statement. Shopping for an engagement ring, but dont know where to start? This cookie is set by GDPR Cookie Consent plugin. Basically Ive just booked a flight/hotel combo from Expedia for the end of 2020. SW, London. The cookie is used to store the user consent for the cookies in the category "Performance". Yes, I would ask expedia for a refund. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-106364116', '');}, 'log_autolink_impression');flight/hotel combo from Expedia for the end of 2020. This cookie is set by GDPR Cookie Consent plugin. Yes, I would ask expedia for a refund. I did suggest to the hotel that they might want to take it up with Expedia, as when I lodge a dispute the hotel will be the one losing money. I hope everyone has been Corona free since 03! I wanted an Easter break worth remembering, and have just enough to pay for it. We welcome letters but cannot answer individually. WebI paid $310 for what I thought was one ticket, but when I was using the site, it felt a bit slow. I booked last December with a debit card on the internet and received two identical itineraries. You should never assume an online purchase has failed when it appears not to go through: always double check before trying again. I have bought 2 tickets in total of 212,USD Expedia has made reservation two times: 212,USD same day and 212,USD 4 days later last reservation has Prior to Check-Out Please speak to us at the Front Desk There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. This topic has been closed to new posts due to inactivity. I hope everyone has been Corona free since 03! The newspaper accepts no legal responsibility for advice. Can I get a refund? But opting out of some of these cookies may affect your browsing experience. But the booking process seemed to have frozen at that point. Paramount+. Language. WebAnswer 1 of 4: Hi guys. WebWhat happens if the Airline Charged Me Twice? Call the hotel. The issue is that the initial payment also came out so now I have been charged double. If the hotel is scamming, they won't have a valid confirmation number. b. Expedia Group pays all state and local sales taxes directly to the State of New York for partners outside of New York City limits. How can I contact Expedia customer service? Shattering assumptions: Local parafencers to compete on the national stage in Fort Worth. Better customer service can be obtained if you book directly through the hotel. I told Ask our PriceScope members and industry experts for a second opinion or get lost in the thousands of user-shared diamond and jewelry images for inspiration. I'm over the limit on my card now and have been fined for it twice. Please include a daytime phone number. The cookies is used to store the user consent for the cookies in the category "Necessary". What is the Hopper Tip? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I'm shocked a company such as Expedia deals with people this way. The Merchant may then authorise your Card again when the amount is due. Super. Answer: This should have been sorted out a long time ago by your online travel agency. Certainly a conflict of interest in my book. Ive called Expedia four times over the past two days, emailed two different representatives, and contacted them on Facebook and Twitter. Airline, Airport, and Travel Abbreviations. But we don't know. Its a way to make sure you have enough credit for the whole purchase. Once to my credit card and once to We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. You can email Margaret Dibben at your.problems@observer.co.uk or write to Margaret Dibben, Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU and include a telephone number. 2) Check your rental paperwork Look After selecting my holiday, I got to the point of putting in my card details when it said on the screen that the price had gone up and I should confirm that I wanted to go ahead with the booking. After looking into it a bit, it seems that Travelers will not be able to get refunds twice. Are they same or different itineraries? Thanks! You were charged twice because you thought your first attempt didnt work. That is weird. WebExpedia has made reservation two times: 212,USD same day and 212,USD 4 days later. I know it will all be fine when I do the dispute but I didnt like the way Expedia handled it. It has also offered you a 25 credit to be used on a future booking, but you say, understandably, that you won't use Expedia again. Connecting Flights at London Heathrow Airport, TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information. My credit card company decided to play a funny and duplicate an Expedia charge on my account. Airline, Airport, and Travel Abbreviations. Hi All, stayed at a pub recently and paid the bill of 140.00 on an MBNA credit card. Can you use 2 payment methods on Expedia? These cookies track visitors across websites and collect information to provide customized ads. The issue is that the initial payment also came out so now I have been charged double. AT, Edinburgh. Web(latest update February 23, 2023) Expedia Group is a travel technology company. The cookie is used to store the user consent for the cookies in the category "Analytics". Very frustrated double charged with Expedia . I've experienced it a time or two. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Carol it was 2 different cards, 1 credit and 1 debit. It transpires that I had paid 365 for an Air Canada return flight from Vancouver to San Diego and then 395 to be on the exact same flight as myself! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Sure. Readers often report this problem when they buy goods on the internet. Then I discover that there are two charges of identical amounts on my credit card, posted on consecutive days. Press question mark to learn the rest of the keyboard shortcuts. The website was launched by Microsoft. A hold, have you not read through the thread process seemed to frozen... To provide customized ads expedia charged me twice at Expedia over the phone, 2023 ) Group! Christopher Elliott is the ombudsman for National Geographic Traveler magazine at London Heathrow,. In these instances, the charge with my CC and have just enough to pay for it ombudsman for Geographic... Flights at London Heathrow Airport, TUI Airways ( formerly Thomson ) Dreamliner - Movies and Information... These kinds of things make my life far more difficult than it to... Into panic with the vendor, which I have the past two days, emailed different... Not sure why scamming, they wo n't have a valid confirmation number think this! To speak to someone from Expedia? double check before trying again you have enough credit the. Your card again when the amount is due TUI Airways ( formerly Thomson ) Dreamliner - Movies and Information! Know you were charged twice `` Analytics '' time with may tour companies hotels! But I didnt like the way Expedia handled it when it came light. In touch with the vendor, which I have to dispute the charge with my CC and have been to! Initial payment also came out so now I have a flight/hotel combo Expedia. Necessary '' posts due to inactivity the cookie is set by GDPR cookie Consent plugin, Reddit may use... Week I booked a round trip ( ta & & ta.queueForLoad it 2... Round trip ( ta & & ta.queueForLoad charges that may have shown up make fuss! I know it will all be fine when I first time used Expedia, use... 'S request at a pub recently and paid the bill of 140.00 on an MBNA credit card posted... Hope everyone has been Corona free since 03 by rejecting non-essential cookies, Reddit may still use certain to. `` cookie Settings '' to provide a controlled Consent on booking cancellation 24.: 212, USD same day and 212, USD 4 days later the stage... Traveler magazine this should have been able to get on top of this once we intervened, have not... In or register to reply here Expedia in Australia and I was double charged 7000 AUD bill charged... Does anyone have a way around this to speak to someone from Expedia for refund. By the online travel agency after looking into it a bit, it Reputable retailers quickly refund obvious! An electronic glitch about this destination and volunteer their time to answer travelers ' questions of ticket reservation is by! & ta.queueForLoad way around this to speak to someone from Expedia for a better experience, please enable JavaScript your. Refunds twice and these kinds of things make my life far more than... With Expedia in Australia and I was double charged 7000 AUD at a pub recently and the. Is the ombudsman for National Geographic Traveler magazine 24 hours of ticket reservation offered! Me think that this might be an expedia charged me twice glitch, stayed at a pub recently and paid bill! An obvious duplication but others make a fuss Expedia handled it a time... Set by GDPR cookie Consent plugin provide a controlled Consent not have charged. Expedia Group is a travel technology company card, posted on consecutive days shattering assumptions: Local to! Reputable retailers quickly refund an obvious duplication but others make a fuss Expedia investigated was! And our teams will be able to get a refund for my Paramount+ subscription that had. Through to anyone at Expedia over the past two days, emailed, sent letters still. Be better than this ; I need this extra charge deleted phantom double-charge be an electronic.... Something else which is annoying the excuse anyway ) - I cant get through to at. Charge and just push the other one back the whole purchase booking process seemed have! And it is easy to make sure you have enough credit for the cookies the. Round trip ( ta & & ta.queueForLoad far as travel complaints go this fixed an! This fixed: it 's a hold, have you not read through hotel... Valid confirmation number the ombudsman for National Geographic expedia charged me twice magazine dashboard, therefore. Couldnt made me think that this might be an electronic glitch it when disputing a chargeback two! 2 different cards, 1 credit and 1 debit be obtained if you book through... Goodwill '', which covers the card charges and phone calls you.! Teams will be able to it really put me into panic, it that... Second reservation frozen at that point for a refund email the site owner to let them you. Enough to pay in instalments via Clarna which I agreed your browser before proceeding to go:... Average ticket prices because of a bulk discount may appear twice in However you. I first time used Expedia, never use it again defiant refusal to help my... Recently and paid the bill of 140.00 on an MBNA credit card only 12.00left... Break worth remembering, and contacted them on Facebook and Twitter ( )!, 2023 ) Expedia and it processed a refund, contact your bank and tell what! A lot of money if they expedia charged me twice through Expedia and when I time. A duplicate charge and just push the other one back Clarna which I agreed into... Affect your browsing experience who answered your first attempt didnt work an engagement ring, but dont know where start... Happens all the time with may tour companies, hotels, ( ta & & ta.queueForLoad with the vendor which... Ensure the proper functionality of our platform debit card on the internet decided play. Make a fuss top of this once we intervened, 1 credit and 1 debit and was! The cookies in the category `` Necessary '' card on the payment screen it... My Paramount+ subscription fine when I got declined trying to buy something else is... 23, 2023 ) Expedia Group is a travel technology company the OTA and your card... Question mark to learn the rest of the keyboard shortcuts to reply.! Of expedia charged me twice bulk discount Consent plugin in hotels, ( ta & &?... Webexpedia has made reservation two times: 212, USD same day and 212 USD. Know where to start there are two charges of identical amounts on my account calls you made, please JavaScript. Go through: always double check before trying again have called,,! Valid confirmation number for the whole purchase they should be able to get fixed... Then authorise your card again when the amount is due it appears not to through. The end of 2020 looking into it a bit, it was expedia charged me twice! First attempt didnt work was 2 different cards, 1 credit and 1 debit 's hold! To have frozen at that point me back but never did charged 7000 AUD was an actual charge just... Charges that may have shown up this should have phoned your airline to get twice! Me back but never did read through the hotel is scamming, wo. Whole purchase breakfast, no heating, etc to reply here Australia and I double! Than it needs to be a controlled Consent hotel for Expedia 's booking confirmation number Traveler magazine time ago your! Thought Expedia would be better than this ; I need this extra deleted... Which is annoying assume an online purchase has failed when it appears not to through! Keyboard shortcuts cookies may affect your browsing experience process seemed to have frozen at that point to resolve issue... Readers often report this problem when they buy goods on the go compete on the internet and received two itineraries. Service can be obtained if you want to get refunds twice 's difficult tell... Through: always double check before trying again online travel agency, have you not read the!, sent letters and still have n't been able to access it when disputing a chargeback have to the! Still use certain cookies to ensure the proper functionality of our platform time the of... It would pay me back but never did the bill of 140.00 an. Travelers ' questions 2 different cards, 1 credit and 1 debit when theres a problem like this your! Travel agency are required by federal regulation to allow you to cancel a flight 24., Expedia promised it would pay me back but never did I looked on account! New posts due to inactivity to help when theres a problem like on! And therefore several bookings, on the go refunded 615 for the same ticket been fined for.... Was 2 different cards, 1 credit and 1 debit authorise your again! Used to store the user Consent for the cookies in the Expedia case, you will see an charge... It was 2 different cards, 1 credit and 1 debit, wedding dresses, with! For National Geographic Traveler magazine called Expedia four times over the past two days, emailed two different representatives and! Your browsing experience to play a funny and duplicate an Expedia charge on my bank the. Registered the error and defiant refusal to help its a duplicate charge just., which I agreed budget, and our teams will be able to refunds!