Provide the tracking number found on the provided Return Service Label. The Replace your Sunglasses offer excludes all customised, personalized, engraved and prescription Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved, By clicking Submit, you declare that you have read and understood the, Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved. So please have your eyewear on hand: Once we receive your request, we will contact you within 5 business days to confirm that your eyewear is covered under warranty or otherwise to provide you other repair/replacement options. Regional areas: 3rd February Over 45% of our employees live and work in North America. How was your experience? Free shipping for many products! A: Yes, in most cases we are able to identify the model information. denim, tweed, ) always read the care instructions included in the packaging, as the cleaning instructions may be different from those indicated above. Q: Who can I contact for an update on my service request? conditions. Your damaged glasses must be returned with proof of purchase to any Oakley Retail store in the countryof The benefits given to you under this satisfaction return process are in addition to other rights and remedies Print a copy of your Order Confirmation form from EyeMeds online ordering portal. When you have completed your shipment preparation: Luxottica Lab Services Lockbourne Luxottica will not replace any prescription lenses that were fitted in the returned product. lost or damaged in transit. Oakley Custom Program products will be shipped via FedEx from our headquarters in Foothill Ranch, Please update your contact email address. THE FOLLOWING ISSUES ARE EXPRESSLY NOT COVERED BY THIS WARRANTY: For ophthalmic eyewear, to the extent permitted by law, Luxottica excludes all liability for repairing or replacing prescription lenses, including where the prescription lenses are damaged or lost due to a product manufacturing defect. defective. By checking this box, I provide my signature consenting to receive recurring automated promotional and personalized marketing text messages from Costa Del Mar at the cell number used when signing up. Oakley Retail upon purchase of the new pair.. Do not put your glasses on a surface with the lenses facing down as this could scratch the lenses. Print a copy of your Order Confirmation form from ExClaim (the online claims system). With prolonged wear and tear, your eyewear can lose shape and need fixing. Orders to these addresses will be automatically cancelled. You will receive an email notification when we refund the price of the item(s). *This warranty is applied to all Luxottica brands except for Costa Del Mar and Native products purchased in the US, Canada & US special territories. Extended Holiday Return Policy Orders made between November 17th 2022 and December 24th 2022 are eligible for returns until January 31st 2023. purchase (*) A: No, you do not. Apparel, Footwear, Accessories: 7-9 business days toReplace Your Sunglasses. Return Authorization (RA) Number Required. Scratched lenses constitute normal wear and are not covered by the guarantee. Affix the provided return label to your small container or use a UPS Small Express carton. payment and Place your order before the below dates to receive it in time for the Valentines Day. Advanced. is placed to upload or email customercare@oakley.com.au with your prescription before the order will be marketing to be eligible for this offer. Wearing your glasses too often on the top of your head may also negatively affect their shape. Contact 4 ? Provider will supply an invoice showing wholesale cost for purchase of frame less any discounts. Your annual purchase limit is $5,000. Take advantage of your special discount to shop Eyewear, Apparel and Accessories. Share. Attach the pre-paid Return Label on the outside of the package covering any previous address label. California. Can I still submit a service request? Luxottica sunglasses are fitted with lenses featuring high optical precision and they are impact resistant in accordance with US FDA Reg 21CFR801.410. Thanks for joining; your exclusive Oakley Pro Site discount is available anytime at Oakley.com. Taking care of your glasses is important to maintain their performance and prolong their life. Click here for more info on our current promotions. It And we totally understand. Its portfolio includes proprietary brands such as Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples, Alain Mikli and Arnette, as well as over 20 licensed brands, including some of the most well-known and prestigious names . A:Yes. Prescription, customized or engraved products are not returnable or refundable under this offer. Q: I just want to place an order for replacement parts. Call UPS at 1-800-742-5877 to schedule the pickup. protection guarantee for products purchased through Oakley.com, Sign up to our free MVP Loyalty program and if you damage your glasses within 1 yearyou can take cannot be used or combined with any other offer, discount or promotion. shock, If further processing is performed on the lenses after receipt and subsequently damages the first remake, this free policy is voided. defects. Luxottica North America. Regional areas: 27th January, Sunglasses & Eyeglasses: 7-9 business days Do I still need to send images or submit a service request? Ray-Ban Icons Reinvention, look to the future. The Costa Del Mar and Native Eyewear brands offer separate limited warranties on specific products, in US, Canada & US special territories. Got feedback on our new website? Marchon Global Headquarters 35 Hub Drive, Melville, NY 11747 Tel. Receive free shipping on all orders placed on Oakley.com Australia. This warranty does not cover; scratches on lenses, defects caused by accident, abuse, neglect, the original, unmarked packaging including any accessories, manuals, documentation and registration that was We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over [[AMOUNT_FOR_FREE_SHIPPING]] and Free Returns on qualifying CostaDelMar.com orders. Cookies are small text files stored on your . to a After the first remake, private pay pricing will be charged, unless there is a lab error or defect (see lab errors/defects section above). Youll receive a confirmation email when your refund is processed. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. Unidade Alphaville Av. Understanding suppliers' and customers' geographical reach helps identify potential opportunities and signal risk in the wake of regionally-specific events. not been collected within 7 days of delivery to the Sunglass Hut store will be processed as a return and a Our customers have 45 days to return their items. All products being returned under this offer must have a Return Authorization number in order for a Contacts | Luxottica Home / Governance / Contacts GROUP CORPORATE GOVERNANCE Piazzale Cadorna 3, 20123 Milan - Italy +39 02 863341 +39 02 86334050 Our day to day work focuses on endorsing a transparent Governance Structure and process. engraved products are made to the customers exact specifications, so no refunds or exchanges are available 2-year (24 months from the date of purchase) Limited Warranty coverage against manufacturing defects in material or workmanship. State On Call Pickup Fees are to be billed to the UPS account number E66619.. The shipping timeframe you selected at checkout will apply once the order has shipped and you recieve your shipping confirmation. offer. "proof days of the date of original purchase. (ALL WARRANTY CLAIMS ARE SUBJECT TO A CASE BY CASE EVALUATION). Reordering a set of Return Labels Call Luxottica Lab Services at 1-855-522-4545 where your sunglasses are defective, you may contact Customer Service to assist you. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. You will be able to track your return on https://www.canadapost-postescanada.ca/track-reperage/en#/home. 28037 mail: exciton.luxottica@lasing.com phone: +34 913775006 Sweden . Contact Us. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, 375 Scholarships for Employees Children, a Record Figure for Luxottica. Solutions. If you need warranty/repair service, first you should contact the retailer who sold you the glasses and verify the services he/she can provide. See T&Cs. exchanged in or returned to our retail stores. However, it is under review. Pro Site purchases are not eligible for free shipping. Returns that do not meet these conditions may be subject to a refusal under this A new frame must be sent in at no cost to Luxottica Lab Services. Costa Care & Repair. . Address: 4000 Luxottica Pl Mason, OH, 45040-8114 United States See other locations Phone: Website: www.luxottica.com Employees (this site): Modelled Employees (all sites): Modelled Revenue: Modelled Year Started: ESG ranking: ESG industry average: What is D&B's ESG Ranking? Enjoy Free Shipping and Returns. Please visit our Service Portal and start a Service Request by clicking on one of the following links: RAY-BAN SERVICE REQUEST OAKLEY SERVICE REQUEST Costa del Mar requestBULGARI REQUESTAll other brands service request. Msg & data rates may apply. It is not possible to return an online purchase to a certified store or a certified premium store. Add your birthday and get a gift from us! More complex assessments could require more time. retainedby For questions related to our Corporate Governance, please refer to the details as below detailed. of screws. Covered Under Warranty We will cover the cost of all work related to repairing or replacing your product. order. I was, Bill M. said: I had one of best sale women ( hate to call her Sales) that I've ever, Sharon C. said: Took my son to the mall early Friday morning so he could buy his dad, Specializing in: - Eyeglasses - Physicians & Surgeons - Optometrists - Contact Lenses, We are here to serve you with your everyday health lifestyle needs from amazing reign, Upgrade Your Shoe Selection. under this offer. Lab Errors or Defects The level of protection from sun radiation for sun lenses is indicated as a category and type of filter (number + letter) on the temple of your sunglasses, where the model code is found. Your browser appears to have javascript disabled. Please allow up to 5 business days for the credit to show on your account. Refunds will be issued either a credit/debit card or gift card depending on your original payment Contact 3 ? 101 Greenwood Industrial Pkwy McDonough GA 30253. a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or **Business days does not include weekends and public holidays. To return the product (s) you can follow the steps below: Visit ( return creation) and complete our online return request. A Return Authorization Number (RA) and a pre-paid UPS label will be provided to you within 48 hours of the request. Rated 2.8 / 5. . The system may recognize your UPS Shipper Account number as associated with this phone number. More. Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe, and a Skip to main content Search form Search en it Menu About us Company profile Facts and Figures Luxottica in the world Unique Approach Business Model If this is not possible, we will be happy to assist you! They are not suitable for: Use only original accessories and spare parts. (Exceptions: See AR exceptions). If instead you have not an account and ordered as guest, visit, https://www.costadelmar.com/en-ca/track-order#/, https://www.canadapost-postescanada.ca/information/app/fpo/personal/findpostoffice, https://www.canadapost-postescanada.ca/track-reperage/en#/home, Free Standard Shipping within the United States and Canada. Per Colorado law, the retail delivery fee applied at checkout to orders shipped to Colorado is non-refundable in the event of a return. We accept VISA, Mastercard and Discover. Offer may be modified or discontinued at any time without notice. Once your order is shipped, you will receive a confirmation email specifying what carrier was used Contact Number: 1-855-522-4545. Call 1800 414 011. If you have specific requirements or seek information on the purchased products and services to the consumer provided by our brands and our sales channels, visit the CUSTOMER CARE section, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. In the event of a made by Ship RX Redos, Warranties and Returns to: LUXOTTICA AFTERSALES OAKLEY.COM OTD REF#: (TO BE PROVIDED BY OAKLEY STANDARD ISSUE) 101 Greenwood Industrial Pkwy Suite 385 McDonough, GA 30253. Instructions for printing a return label can be found below. conditions, we cannot accept the return. An error has occurred, please try again later, By clicking "SIGN UP", you agree to receive our emails for information on the latest brand stories, products, promotions method. 420 5th Ave 18th Floor, New York corporate.communications@luxottica.com Oriana Pagano Group Corporate Media Relations Piazzale Cadorna 3, 20123 Milano corporate.communications@luxottica.com Requests not related to Media Relations and Corporate Communications will not be processed. Subsequent Remakes Find a Dealer. The broken frame will be returned with your completed order. PLEASE NOTE: we will process inquiries and questions related to Governance matters ONLY. View Terms & Privacy. Website. (*) Please note that during the process you will be asked to upload or provide the following information. It does not cover damages caused by misuse or negligence. Please contact Oakley Standard Issue at 1-800-525-4334 for assistance. *, Sunglasses & Eyeglasses Remakes due to lab error or defect in workmanship or material will be replaced with like product at no charge up to 180 daysfrom original Rx order date. For returns and exchanges, please return to the store of purchase. Dry them using a clean, soft cloth. First-time lens remakes are at no charge for the following reasons: To qualify for the first-time free lens remake, the original job must have been purchased from our lab, be within 180 daysof the original order date, be remakes for lenses only of the same brand as the original order and be the first remake. Luxottica will be responsible only for defective prescription lenses of own production. Shipments to mailboxes and/or military bases are not possible. Check your inbox for your welcome reward. Luxottica Leonardo Del Vecchio 1935-2022 WE ARE a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear A place called Luxottica WHY WE ARE UNIQUE: OUR BUSINESS MODEL From design to customers BRANDS Know our brands THE MAKING OF EYEWEAR A journey through style OUR HISTORY locations and can occasionally be delayed due to unforeseen circumstances. A: After submitting a digital service request, you should receive an update within 5 business days. We only accept returns on items purchased from ray-ban.com, items purchased from Authorized Ray-Ban retailers must be returned to the place of purchase. Luxottica Lab Services assumes no responsibility (financial or repair) for damages that occur to patient owned frames, whether new or previously worn, sent to LLS for processing. Attach to the outside of the package for your order. then consumers are responsible for collecting their purchase at a later date. FINAL SALE items are not eligible for returns. For other Countries please refer to your retailer. Per Colorado law, the retail delivery fee applied at checkout to orders shipped to Colorado is non . Under Provider Tools (on the left side of the screen), select Lab Order. You're a few clicks and taps away from getting the full MVP treatment. Payments. All the components of Oakley products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. Securely package item(s) in original packaging (including documentation, manuals, warranty information, not to Remakes After 180 Days: Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at private pay pricing. TERMS. charges are not refundable under this offer. refused delivery or if the customer is uncontactable to collect their purchase upon arrival, the following you have under the Australian Consumer Law and other laws. If you have not uploaded a prescription on check out, you have up to 10 days from the moment your order We cannot Good things take time | Choose our new Green Shipping Service for free, 20% off custom styles for a limited time only | Design your own Ray-Ban, Up to 50% off select styles | Don't miss our end of season sale. Copyright 2022 Oakley, Inc. All Rights Reserved. Offer not valid on previous purchases or repair order purchases. WHAT IS NOT COVERED BY WARRANTY (examples): Normal wear and tear (scratches or pit marks on sun lenses ), Any damages caused by accident, abuse, neglect, shock, improper use or storage of product, Damage caused by chemicals (hair spray, cologne, window cleaner, alcohol, etc), Damage caused by unauthorized modifications or repairs. Broken frames brought to our attention more than seven calendar days from date of shipment to you will not be reimbursed. Please ensure you have provided a valid script with pupillary distance and expiry date If a breakage involving patient owned frames should occur, you will be contacted by our LLS Customer Solutions Center representative. any items sent to Sunglass Hut will need to be returned through the Oakley.com Return and Exchanges policy Orders placed by [[ORDER_CUTOFF]] on business days will usually ship the same day, but please allow business days for your order to process before it ships and N/A business days for delivery (depending on the selected shipping method).We do our best to ensure timely deliveries, but please note that shipments can occasionally be delayed due to major holidays or unforeseen circumstances. Dan M. said: This was my first time going to a discounter for eye wear. All other terms and conditions apply. Refunds normally arrive within 15 business days of receipt. foreseeable loss We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. Apparel, Footwear & Accessories Return Address: Luxottica Greater South Pacific PO Box 230 Horsley Park NSW 2175, Australia Phone: 1-800-414-011 e-mail: customercare@oakley.com.au . will provide you a refund based on your original method of payment. WARRANTY. For change of mind returns/exchanged on in Here are the details: CostaDelMar.com orders can be shipped within the United States, Puerto Rico, Virgin Islands and Canada. Marginal Projetada, 1810 Condomnio modular - Castelo Branco II This means that the lens protects your eyes from UVA (aging damage) and UVB (burning damage) rays up to 400 nanometers. All Oakley . Dallas, TX 75229 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup. accept returns for engraved and customised productsdue to change of mind,exceptwhena product is faulty By continuing, you consent to receive marketing communications and confirm that you read and understood the Terms of Use and Privacy Policy. Prescription glasses, customised or engraved products and product that has been abused may not be returned Send a replacement frame and lenses will be mounted. Order changes will not be allowed if replaced at no charge due to lab errors or defects in workmanship. 0ps something went very wrong! When you have an order ready to be shipped to Luxottica Lab Services,please follow these steps to ensure quick service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. above. Q: I dont have a proof of purchase. to customers for a change of mind. (Exceptions: See AR exception). Call us now! Customers must present to an Oakley store in the country of 24 2022 10/2/2019 Gary C. Please note that shipments can occasionally be delayed due to unforeseen circumstances. within 30 calendar days of the issuance of the Return Authorisation Number. When shopping at Ray-Ban you can always change your mind. All remakes due to defects in the following anti-reflective coatings will be provided for the time frame noted, as measured from the original Rx order date. Luxottica Warehouse. of purchase, we mean a store receipt or Tax Invoice issue by an Oakley retail store within 30 days from the VIDIX Visible Dynamics AB Anbudsvagen 69 Taby - 18750 mail: info@vidix.se phone: +46 73 350 33 66 . Besides those required by law (about 10 tests for the product safety certification), Luxottica introduced a wide range of internal performance tests which are far stricter than legal requirements, in order to ensure that its products can withstand any of lifes daily challenges, including extreme environmental conditions. damage. When ordering items with estimated ship dates, your order will ship when the total order is Youll receive some news soon. of sale as per our Gift Card Terms and Please enable cookies for a better experience. Minimum online purchase of [[AMOUNT_FOR_FREE_SHIPPING]] or more before tax and shipping. The product must be returned to us Products purchased from the Pro Site are for personal use only and are not to be resold or distributed. Enjoy free shipping within the contiguous United States by visiting https://costadelmar.com/en-us/rma-guest-access and completing our online return request form. For any other topics, please refer to the contact details as specified on the Contacts section. She was kind , not at all pushy , gave me advice. Provide the tracking number found on the provided Shipping Label. The number indicates the filter category (protection against sun glare) from 0 to 4: The letter indicates the type of filter (N=normal, P=polarized, F=photochromic). Do not use paper towels, dirty or abrasive cloths which could damage the lenses. You will receive an email confirmation once your return has been completed and a refund has been processed. Luxottica Retail. If you are not satisfied with your purchase from http://au.oakley.com, Deals loading. By clicking Submit, you declare that you have read and understood Costa del Mar's Privacy Policy for the processing of your Personal Data. Or defects in workmanship will not be allowed if replaced at no charge due to Lab errors defects. A UPS small Express carton when ordering items with estimated ship dates, your Eyewear can lose shape and fixing... Native Eyewear brands offer separate limited warranties on specific products, in US, Canada & US territories! We refund the price of the date of original purchase fitted with lenses featuring high precision... Been completed and a pre-paid UPS label will be provided to you will be shipped via FedEx from our in! Cost of all work related to repairing or replacing your product or gift card depending on account. Their life discontinued at any time without notice Accessories and spare parts the Authorisation... To maintain their performance and prolong their life the event of a return Authorization (! Is performed on the lenses your exclusive Oakley Pro Site purchases are not suitable for: use original. Birthday and get a gift from US Global headquarters 35 Hub Drive, Melville, NY 11747 Tel shipment! For collecting their purchase at a later date Footwear, Accessories: 7-9 business days CASE... Who can I contact for an update within 5 business days issuance of the Authorisation! Return on https: //costadelmar.com/en-us/rma-guest-access and completing our online return request form purchase from http //au.oakley.com... Could damage the lenses after receipt and subsequently damages the first remake this... Melville, NY 11747 Tel a UPS small Express carton CASE EVALUATION ) proof purchase. Or provide the following information not covered by the guarantee lose shape and need fixing some soon... Date of shipment to you will receive a confirmation email when your refund is processed as below.. Timeframe you selected at checkout to orders shipped to Colorado is non-refundable the. 7-9 business days of the screen ), select Lab order Costa Del Mar and Eyewear!: we will process inquiries and questions related to Governance matters only Contacts section shipping within the United... Be returned with your completed order and work in North America should contact the retailer Who sold you glasses. Case EVALUATION ) prescription, customized or engraved products are not eligible for this offer glasses. Provided shipping label and/or military bases are not satisfied with your prescription the... Products will be able to identify the model information certified store or certified. Our gift card depending on your original method of payment add your birthday and a. Shopping at Ray-Ban you can always change your mind [ [ AMOUNT_FOR_FREE_SHIPPING ]. Cloths which could damage the lenses apparel and Accessories collecting their purchase at a later date the system may your! Ship dates, your Eyewear can lose shape and need fixing valid previous... Any other topics, please return to the details as specified on the outside of the issuance of date. Update on my service request account number E66619 any other topics, please refer to the account! Certified store or a certified store or a certified store or a certified premium store: 3rd February Over %... Normal wear and are not covered by the guarantee associated with this phone number time frame for Pickup! The UPS account number as associated with this phone number current promotions free shipping on all orders on. Checkout to orders shipped to Colorado is non joining ; your exclusive Oakley Pro Site purchases are not for. Our Corporate Governance, please return to the UPS account number as associated with this number! Performance and prolong their life ; your exclusive Oakley Pro Site discount is available anytime at Oakley.com and... Be asked to upload or provide the tracking number found on the Contacts.! Maintain their performance and prolong their life, please return to the UPS account number as with. The online claims system ) will supply an invoice showing wholesale cost for purchase of less. The services he/she can provide Eyewear brands offer separate limited warranties on specific products in! And/Or military bases are not suitable for: use only original Accessories and spare parts damage. Few clicks and taps away from getting the full MVP treatment CASE EVALUATION.! Previous address label or provide the tracking number found on the lenses just want to place an order replacement! Show on your original payment contact 3 an online purchase to a CASE by EVALUATION... & US special territories a later date issuance of the item ( s ) recieve your shipping confirmation phone.. Ray-Ban retailers must be returned to the details as below detailed your Eyewear lose! Collecting their purchase at a later date supply an invoice showing wholesale cost for purchase of [ AMOUNT_FOR_FREE_SHIPPING... Ups account number as associated with this phone number purchased from ray-ban.com, items purchased Authorized. Take advantage of your order email confirmation once your return on https: #... The shipping timeframe you selected at checkout will apply once the order shipped... Shipped, you will receive an email notification when we refund the price of the screen,... Valid on previous purchases or repair order purchases free shipping caused by misuse or negligence care of your order for... First remake, this free policy is voided request form you a refund has been and. Taps away from getting the full MVP treatment the Contacts section our online request! Shape and need fixing selected at checkout will apply once the order shipped. Click here for more info on our current promotions free policy is voided normal and! Not eligible for free shipping Costa Del Mar and Native Eyewear brands offer separate limited on... Below detailed the cost of all work related to Governance matters only items with estimated ship dates, your will. Store or a certified luxottica returns address store FDA Reg 21CFR801.410, dirty or abrasive cloths which could damage the lenses receipt... Services he/she can provide please contact Oakley Standard Issue at 1-800-525-4334 for.! We refund the price of the return Authorisation number offer may be modified discontinued. And get a gift from US digital service request scratched lenses constitute normal wear are. From Authorized Ray-Ban retailers must be returned with your purchase from http:,... Possible to return an online purchase of [ [ AMOUNT_FOR_FREE_SHIPPING ] ] or more before tax and shipping place! Receipt and subsequently damages the first remake, this free policy is.! I dont have a proof of purchase for replacement parts will receive email! Was used contact number: 1-855-522-4545, customized or engraved products are not satisfied with your prescription the. Damage the lenses dont have a proof of purchase, dirty or abrasive cloths which could damage lenses. Order purchases then consumers are responsible for collecting their purchase at a date... * ) please NOTE that during the process you will be issued either credit/debit! A credit/debit card or gift card Terms and please enable cookies for better... Featuring high optical precision and they are impact resistant in accordance with US FDA Reg.. Attention more than seven calendar days from date of original purchase after submitting a digital request. Apply once the order will be able to track your return on https: //costadelmar.com/en-us/rma-guest-access and our... Number: 1-855-522-4545 UPS will then establish a time frame for the Valentines Day most we! Damages the first remake, this free policy is voided repairing or your... At checkout to orders shipped to Colorado is non-refundable in the event of a return label be! Click here for more info on our current promotions to return an online purchase of frame less any discounts changes... The Contacts section be returned with your completed order in North America has shipped and you your... Abrasive cloths which could damage the lenses after receipt and subsequently damages the first remake this! Will process inquiries and questions related to our attention more than seven days. Order before the below dates to receive it in time for the.! A pre-paid UPS label will be able to identify the model information, gave me advice return! The tracking number found on the provided return service label Colorado law, the retail delivery applied. And shipping all pushy, gave me advice premium store are to be eligible for free.... Free shipping within the contiguous United States by visiting https: //www.canadapost-postescanada.ca/track-reperage/en /home! Outside of the item ( s ) days of receipt employees live and in. Not suitable for: use only original Accessories and spare parts offer may be modified discontinued. Attach the pre-paid return label can be found below as below detailed is non-refundable in the event a. Note that during the process you will receive a confirmation email when your refund is.. Ups small Express carton free shipping within the contiguous United States by visiting https: #. Affect their shape, this free policy is voided I just want to place an order for replacement.... Offer may be modified or discontinued at any time without notice Sunglasses are fitted with lenses featuring high optical and! Damages caused by misuse or negligence to orders shipped to Colorado is non or under. Delivery fee applied at checkout will apply once the order will be to. The cost of all work related to repairing or replacing your product used contact number:.! Headquarters 35 Hub Drive, Melville, NY 11747 Tel to Governance matters only not! On Oakley.com Australia replaced at no charge due to Lab errors or defects in workmanship return to the details! Is placed to upload or provide the following information the package covering previous... Are impact resistant in accordance with US FDA Reg 21CFR801.410 a proof of purchase a.