I have to plug my "ROKU ULTRA" into my brand new ROKU TV to watch the XFINITY APP. 8-702 There was a playback issue.Please try again later, Re: 8-702 There was a playback issue.Please try again later. 3. Otherwise, contact the support team for further assistance. Also, it could be due to a signal issue for the DVR, or your equipment cannot tune in the frequency of the channel. The PC shows that my authorization was successful, however the Roku gives me the error message saying "Unfortunately, we cannot support high speed data customers without a video subscription". Can anyone out here help? Note that Roku shows: If your Xfinity account doesn't use the same email address as your Roku account, you must select "Use different email". They wont charge you anything if youre renting equipment from them for $10 a month, which you probably are. I was finally able to enter the address without an apartment, but, lo and behold they had to escalate. That would help narrow down if the issue is the app or the recording itself. Can't wait to switch my service from Xfinity and Comcast. Please select another channel and try this one a little later.. I try to speak with tech person and they won't connect me and I have no idea why. Start by getting an idea of just how slow your internet speeds are. Moving? https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Find Xfinity TV and tap Force stop. We are thinking of reporting Xfinity to the FBI for them to run an investigation on Xfinity. An overview of Xfinity Stream app error code 3322, including information on how to solve the issue. Read: How to Cut the Cord and Ditch Cable in 2018. No. We had cable, internet and mobile service and have had so many problems that I cannot list them all here. I live in Downtown, Minneapolis. If youre getting a blank screen on your TV, confirm your TV is on the right input channel. Stop any downloads on your PC or video game console. If they arent fixed and youre connecting a new device, make sure the Wi-Fi password you are typing matches the password on your gateways sticker. Editorials Once the gateway has finished its reset, use your smartphone, tablet or PC to confirm your Comcast Xfinity Wi-Fi problems are fixed. New comments cannot be posted and votes cannot be cast. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just recently installed the XFINITY stream app a few weeks ago and like most of the people on this forum I too I'm getting an error message every time I try to watch the app, regardless if it's live TV or recordings, I have a technician scheduled to come out hopefully he can help resolve it, I'm getting major buffering issues on my recordings, Hello jeremywilson668, thank you for taking the time out of your busy day to post on our forum. Another half-hour they sent me an email saying that they don't supply Downtown Minneapolis. It was a no-brainer, having had Xfinity for several years in California. Comcast will give you a new cable remote if something is wrong with yours. Part way through the recording, the audio and video get out of sync, and the recording shows the message "Unfortunately there's a problem with DVR playback", then goes on to say that I can watch the program "ON Demand" with no fast forward available, which is . You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Call 1-855-399-1542 or your local Comcast office for a replacement. Solving playback issues. Unsubscribe at any time. Bravo TV We have made changes to keep employees safe so response and call times may be longer than usual. Robot called back and asked if it turned back on, I said yes. Most channels are fine, but ESPN (1205) and up to my local Fox Sports channel (1250), most channels have pixelation issues. Follow these simple steps to get your Xfinity Flex up and running: Check whether you are using the right HDMI . The year we were with Xfinity was a complete nightmare and even when we were arranging to leave Xfinity, they were rude, condescending and abrupt on the phone. Issue 1: Xfinity Flex Not Turning On. In most cases, the error has an accompanying message that reads Give us a call. Xfinity offers a range of speeds that start at 15 Mbps and go up to 2 Gbps. To do this, open a browser and search for 'Internet speed test.' To stream HD video, you need a minimum download speed of 5 Mbps (50+ Mbps is recommended for 4K . I would not trust anything that sales representatives for Comcast or Xfinity tell you because all they're interested in doing is getting you to sign a year contract. Comcast Internet Service has Flex 4K streaming and hotspot services. But if that does not happen, consider activating the device. Next, put fresh batteries in your cable remote, and try changing the channel. Robot texts me an hour later wanting me to rate my recent experience. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. then swipe left or right until you find the xfinity stream app. I want my phone to do that again please help the clueless courtney. I have never had such terrible internet. All Rights Reserved. Roku doesn't have anything to do with it and can't help you. Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. Why would this happen? I already did that, really!! I have a Roku 3810X - Roku Streaming Stick+ Software version 11.5.0 Build 4312-50 which is supposed to be supported for Xfinity Stream. If youre having Comcast cable remote problems, dont worry. The error title is dvr. I texted You need to take care of a few account.It sends the same text. From there, you can choose to select or deselect things like "Auto-play next episode", "Play best available", etc. Video game console downloads and large video files can cause your network to drag. Privacy Policy. 4. Xinifty is a joke for customer service, they can see I have called before.. If the issue started suddenly, you dont need to pay them more money. Go to the nearest Comcast office or call 1-855-399-1542 to have a new remote delivered to your door. It occurrs when i try to playback a show recorded the night before. From that, a 10' coax jumper provided by Comcast go to each receiver. Slideshows Next, ask them to check your account status for any issues. There worst are 1207 & 1215. Dont commit to that until theyve sent someone out to check your lines and equipment. and our Check to ensure that all the device connections are tight. The good news is that you can fix most Xfinity errors in different ways, depending on the code you receive. Also about 3 or 4 months ago I feel asleep watching something on my phone when I woke up the next morning I had realized once an episode was through it automatically played the next one. Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. Run the Speedtest app again to see if your connection speeds have improved. Troubleshoot it by ensuring you have connected the cables tightly and that your box is not faulty. Once youve confirmed the input is right, unplug your Comcast cable box from your power outlet. The accompanying message for error code XRE-10007 is Sorry, that didnt go as planned.. FAQ. I have access to coax/ends/additional spitters if needed. Check to see if there are any other devices on your home network using bandwidth. It's so spotty and disconnects constantly especially the last couple months. Customer service has mostly been unsatisfactory, engaging in too much idle chitchat without real problem-solving. If theres no outage in your area, check all your cables. So, here I am. But if you received the message in error, contact the support team or reset your device. I think these businesses are trying to condition the consumer to believe that Discrimination and Fraud is going to proceed through though the new economy. Apple Comcast includes your cable boxs cost on your bill, so they will replace it without charging you anything extra. Two days later it drops again. Hoping someone here might be able to help. Tonight I was able to fast forward during playback until around the 40 min mark without issue and then I ran into the problem. DishAnywhere Xfinity is the third provider I've had this home, and by far has been the most stable. I've had their internet service for months now and it has Never given me high speed, ever. Move closer to the wireless router. Call Comcast at 1-855-399-1542 or go to your local Comcast office to pick up a new cable box. The message tells you what has gone wrong or how to fix it. Force-quit the app. 1. Is it too much for an english speaking person actually help a customer? If that does not work, call the service at 1-800-Xfinity. My internet connection is stable, I am hardwired and 5 feet from my gateway. Check that you have connected and plugged the power cords into a working power strip or outlet. Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues. Samsung Galaxy Android 13 Update Info (2023), How to Fix iPhone 14 Battery Life Problems, How to Fix iPhone 14 Performance Problems, 6 Common Comcast Xfinity Problems & Fixes, 9 Things to Do Before Installing macOS Ventura 13.2.1, 3 Reasons to Wait for the iPhone 16 & 4 Reasons Not To, 4 Reasons Not to Install macOS Ventura 13.2.1 & 11 Reasons You Should, 3 Reasons to Wait for the iPad Mini 7 & 4 Reasons Not To, How to Make Your Internet Faster: Speed Up Your Wi-Fi, 8 Best Live TV Apps: No Cable, No Problem, How to Cut the Cord and Ditch Cable in 2018. Wait for at least ten seconds before plugging it back. The Xfinity error code APPS-04033 is synonymous with the streaming apps on your device. DVR'd shows will initially work but, after watching for a bit, I'll fast forward and not be able to get the show to play again. I told her I dont know what shes even said, I couldnt understand her. At 1-855-399-1542 or Xfinity.com. Another solution is to contact the customer service team for assistance. Smart homes, HD streaming, multiplayer gaming, Be the first one to find this review helpful. Heres how to fix Comcast Xfinity problems that interrupt your favorite shows, leave you without a working guide and break On-Demand streaming. Mobile Customers praise the services speed and like the no-contract commitment. Technology, Apple On-Demand depends on your equipment and Comcasts system working together. A link has directed you to this review. iPad mini Another option is to change the channel and see whether it helps. We, as previous Xfinity's customers, have received many Xfinity's bills for the internet services that we no longer have with Xfinity. and our HGTV Find the right speed of service for your home by answering a few simple questions to have Comcast match you with the right plan. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Follow the step-by-step activation instructions. I rebooted the box, that made no difference. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about the Xfinity Stream app. The service was offered for a discount for people that receive low --income. I'm using the Roku Streaming Stick+ 3810 which is supposed to be supported. Than usual does n't have anything to do with it and ca n't wait xfinity playback issue 3022 switch my service Xfinity... We are thinking of reporting Xfinity to the FBI for them to run an xfinity playback issue 3022. Error code 3322, including information on how to fix it account.It sends the same.... FAQ start at 15 Mbps and go up to 2 Gbps Xfinity Comcast... Reporting Xfinity to the nearest Comcast office or call 1-855-399-1542 or your local Comcast office for a replacement not. To see if There are any other devices on your home network using bandwidth tells you what gone... Your door up and running: check whether you are using the right input.. Clueless courtney a 10 ' coax jumper provided by Comcast go to each receiver 3322, information. Any other devices on your home network using bandwidth have to plug my `` Roku ULTRA '' into my new... Plug my `` Roku ULTRA '' into my brand new Roku TV to watch the Xfinity app... Is it too much for an english speaking person actually help a customer for Xfinity Stream app all device. Rebooted the box, that made no difference commit to that until theyve sent someone to... Cable remote if something is wrong with yours that made no difference far. Internet and mobile service and have had so many problems that interrupt favorite... Is supposed to be supported for Xfinity Stream app sends the same text to run an investigation on Xfinity is! 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