Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. Tell me a time when you have delivered excellent customer service. The companies are today announcing more Download and readJet2 plcslatest trading update. para nos informar sobre o problema. By composing an email, you can explain the situation and send it tocustomer.service@jet2.com. How Can I Speak to Jet2 Airlines Customer Service? Guy was very direct and not warming at all, salary rubbish and waste of time on a telephone interview. If you joined our Customer Service Team you would be working from home. If you continue to see this Copyright 2017-2022 www.travohelp.co.uk All right Reserved. #Jet2 #CheersTo20Years. Please enable Cookies and reload the page. Our Holiday Operations roles, both Overseas and in the UK, help our customers Have a Lovely Holiday. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Efficiently managed changed our flights. The process took 1 week. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Witney: 22,300. Why do you want to job as a Customer Services Agent? The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. The process took 5 weeks. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Recorded, I applied online. However, I have been rejected without any reason and no way of getting a feedback from them. Choose the appropriate topic and category of your question to reveal your answer. Answer. Were here to maximise revenue whilst ensuring our customers get the very best fares. Again, I received no email invitation and called them twice. Step two: online written assessment. Here are 20 tips you can try to give great customer service: Practice active listening. A presentation to start. Short interview, to establish whether children and pets will be at home etc. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Sep 2022, Fast efficient and all remote. We constantly innovate by analysing customer behaviour and optimising our websites to exceed expectations. For new booking Press1. From mobile apps, to our ecommerce platform, youll be working and delivering essential, revenue driving systems to deliver the smoothest possible experience for our customers. You can talk to a live person at theJet2 customer serviceteam in such a case. Customer service job interviews can be daunting and challenging if you're not prepared for the questions you're likely to be asked. Our multi-skilled Travel Experts are here to help our Customers before, during and after their holiday. Very Friendly. The process took 1 week. Was ok. Tell me about a time you dealt with a difficult customer? Randstad Scotland Facilities Management Team are currently recruiting for 6x Customer Service Advisors . I then received an email inviting me to a phone interview at a date and time that suited me. Informacin detallada gratuita sobre las entrevistas publicada de forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays. 19 May 2015 by TTG Staff. Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. 210.65.88.143 The process took 1 week. A career with us means youll be a part of our fast-growing business and share in our many successes. jet2 customer service advisor telephone interview Menu. The hiring manager will want to know that you're comfortable working with others and have the communication skills necessary to complete team projects together. From mobile apps, to our ecommerce platform, youll be working and delivering essential, revenue driving systems to deliver the smoothest possible experience for our customers. I interviewed at Jet2.com and Jet2holidays, Muy fcil, quieres saber si eres una persona amable y la verdad que la chica que me entrevist fue sper agradable. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I interviewed at Jet2.com (Manchester, England) in Apr 2017. Just do your research and plan your answers with specific examples to demonstrate that you understand the basic principles of customer service and you will do just fine. Informacin detallada gratuita sobre las entrevistas publicada de forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays. The questions are all really bog-standard customer service questions, I honestly thought the interviewer had just done a Google search for interview questions before our meeting! Step two: online written assessment. Thorough but very friendly. The assessment day consisted of: a presentation about the company. Telephone lines are open: Monday to Friday: 08:00-21:00 (UK Local Time) Weekends: 09:00-18:00 (UK Local Time) regarding customer service. Our growing fleet of Aircraft are expertly maintained by our dedicated teams of engineers across the UK and overseas. Based on 52 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Feltham, England. You can email the site owner to let them know you were blocked. I applied online. Our dedicated customer service SJT . Do job interviews put you in a cold sweat? Can't find what you are looking for? Anonymous Employee in Edinburgh, Scotland, I applied online. Asked 19 November 2022. I applied online. They did not email me with the details and I assumed the date must've changed. A huge thank you to everyone that voted for us I was told I passed this as part of the call and would receive an email invitation to an assessment day. questo messaggio, invia un'email all'indirizzo After I passed this which I found out as soon as I had answered the questions. Can you buy an extra seat on Qatar Airways? Directed me to ring up and re-book my seat for free. The process took 2 weeks. Nous sommes dsols pour la gne occasionne. lick the link to read more about the evening. Goodie bags packed with special treats Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Extremely helpful assistant. Jet2 uses three recruitment rounds to assess these skills along with a few others. Sign Up for Job Alerts. verdade. Jet2holidays, scooped the award for - for the seventh consecutive time and was voted as the and - . Contacting Jet2.com - by phone or otherwise. Once you reach there, you can find all solutions to your queries. Gave up after sitting on the phone for over one and a half hours and paid for something I'd already paid for. Applied on the 11th of February. Welcoming our customers at Check-in, working in the Baggage Hall, on the Ramp or even Driving our trucks. 1 preguntas de entrevista de Social Media en Jet2.com and Jet2holidays y 1 evaluaciones de entrevistas. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Short, straightforward and to the point. I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland), 2019 Applied online, telephone interview with HR/recruitment. Application was online. The action you just performed triggered the security solution. Remain impartial. A time were you went above and beyond for customer service.. Get started with your Free Employer Profile. Our Operations Teams keep everything running smoothly, from flight and resource planning to safety and security. Join us if you have the IT know-how or project skills to keep our Network, PCs, apps and websites running. 11.28 - 12.64 per hour. Sell the benefits of your favorite holiday destination. Very happy overall, online portal with pre recorded questions and get 2 chances to submit your response. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. 2. Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. I know I havent got the job which is why Im writing this now. an. They didnt even ask what experience I have. Internet and download speeds. Our customers were treated to a VIP customer experience, including: First, an online assessment. Applied online through the Jet2 careers website. I applied online. View All. Great interview. Once you dial the customer service number, press the pound button on the dialer and then select 4. Wenn They did not email me with the details and I assumed the date must've changed. At Jet2.com and Jet2holidays, both our customers and colleagues mean the world to us. It took another two weeks to get a job offer, which I accepted. Join our growing team of over 300 colleagues, based in Leeds and Sheffield, to harness the latest technology advancements. Will be contacted by a third party company for pre employment screening, I applied online. Visit this page; Pilots. During the call. Above all, when it comes to getting help from an expert without any delay, you should always dial theJet2 customer service phone number. Anonymous Interview Candidate in Manchester, England, I applied online. Very Friendly. Richard McMunn gives you his TOP 7 Customer Service Interview Questions and answers! telephone interview with HR/recruitment. In base al salario netto decider se accettare o meno la posizione, What to do in different scenarios with a customer, It's a skills based interview so the asked a lot of questions and is based on a points system, Glassdoor users rated their interview experience at. pour nous faire part du problme. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. Non ho ancora fatto il secondo step. Anonymous Interview Candidate in Leeds, England, I applied online. When you're on the call you should: be polite and professional. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de And not to forget a pair of free return flights for those sharing their birthday with us I was surprised that I was not given a computer or laptop to work from as you are in the actual job. On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. Over a phone call, you connect with a customer service representative in real time, and you can enjoy hassle-free services. We partner with key stakeholders across our destinations, making sure safety and quality are of the highest standard. Complete an online assessment, then you will have a phone interview if you are successful you will do a video competency-based interview that give you time to prepare your answer, which is recorded. Changed my flight online but couldn't re-book my seat online without having to pay again. I interviewed at Jet2.com and Jet2holidays (Blackpool, England) in Jul 2016. I get a deep sense of satisfaction when solving problems or helping customers out in one way or another. Wir entschuldigen uns fr die Umstnde. The phone interview (17th of February) was short and simple, not very detailed. Again, I received no email invitation and called them twice. Press 3 if you have a query regarding individual bookings, Also, you can tweet to the airline at Jet2tweets or click, To check the airline's Instagram page, you can go to, Further, you can check the YouTube account by clicking, If calling from abroad: +44 (0)203 059 8337. Youll keep us flying and give support both in the air and on the ground. Great interview. Not only did they continuously insisted I relocate as soon as possible, they then proceeded to rush through each question not allowing me to explain in full detail. I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com Day after we were at Leeds/Bradford for our flight to Zanti. las molestias. It seems taht they are really care about this recruitment process. 7 Jet2.com and Jet2holidays Customer Service Advisor interview questions and 6 interview reviews. I was then sent an email with a maths and English assessment. Operations Our Operations Teams keep everything running . Anonymous Interview Candidate in Manchester, England, I applied online. Our customers were treated to a VIP customer experience, including: I applied online. Our multi-skilled Travel Experts are here to help our Customers before, during and after their holiday. I didnt even attend what a bunch of unproffesional morons and they have audacity to pay minimum wage . Aydanos a proteger Glassdoor verificando que eres una persona real. I know I havent got the job which is why Im writing this now. This website is using a security service to protect itself from online attacks. Jet2.com was named the - by UK travel agents for the tenth time. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. What is the interview process like at Jet2.com and Jet2holidays? Online application I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland) in Jan 2016, Telephone interview, assessment day when you had to complete personal interview with a manager answering standard customer service questions, then have a company introduction and presentation. I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired when were you proactive summary. Se continui a visualizzare Tell us about a time you delivered exceptional customer service. Visit this page; Cabin Crew. Welcoming our customers at Check-in, working in the Baggage Hall, on the Ramp or even Driving our trucks. I interviewed at Jet2.com and Jet2holidays, Muy fcil, quieres saber si eres una persona amable y la verdad que la chica que me entrevist fue sper agradable. I applied online. And thats the case whether its our customers or colleagues. Documents checked and uniform sizes taken. The scenario would be how you would handle a customer call. Birthday cake Jet2holidays, scooped the award for - for the seventh consecutive time and was voted as the and - . A 10 min window to plan your role play call. Don't worry - you're not expected to write by hand in the job but if you have anything preventing you from handwriting (such as arthritis for instance) then it may benefit you to mention this before the interview takes place because they will make adjustments for you. I thought I had done very well in all of these however I was unsuccessful. Interview. I then asked for feedback via email and was told I would receive a call between 1pm and 2pm on 24/02 this never happened! Ci . Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Our Training and Planning teams are there to support our colleagues to deliver our VIP customer service on every call. Jet 2 Holidays recruitment team has been very professional. Step one: submitting application. The process took 2 weeks. What made you want to apply for this position? Followed by a video interview. One of the most positive interview experiences I have ever had, I applied online. Youll help us deliver serviceable and well presented aircraft to keep our operation running reliably and on time. From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. 1 preguntas de entrevista de Analyst en Jet2.com and Jet2holidays y 1 evaluaciones de entrevistas. From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. Youll enable the business to thrive by providing the numbers and insights crucial to our success. They are very polite and helpful during all process. For press and media enquiries, please call our Press Office Team on 0113 243 1355 or email PressOffice@jet2.com. Youll help us deliver serviceable and well presented aircraft to keep our operation running reliably and on time. The process took 2 days. Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC, Meet Kay, our Head Of Recruitment. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. It also shows that you are taking the interview process, and therefore the role and the business, seriously. I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired The process took 5 days. They are very polite and helpful during all process. Get started with your Free Employer Profile, Customer Service Representative Interview, interview process at Jet2.com and Jet2holidays. Dial the phone number 011 44 20 3059 8336. Te dicen en la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos, I interviewed at Jet2.com and Jet2holidays. Pilots Fly with us and take your career to new heights. Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . I then asked for feedback via email and was told I would receive a call between 1pm and 2pm on 24/02 this never happened! I applied online. Anonymous Interview Candidate in Blackpool, England, I applied online. Also, it might take some time to get a reply from the airline personnel. Since our.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. What do you expect your working day to be like? Join our growing team of over 300 colleagues, based in Leeds and Sheffield, to harness the latest technology advancements. How do I set up a search agent alert? Goodie bags packed with special treats Step three: online video assessment where the candidate has to record answers to the questions. I applied online. per informarci del problema. Thank you, Hello, am writing to just say a merge thank you & 10/10 to all jet2 staff. Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. Caso continue recebendo esta mensagem, Throughout the who process of submitting your online application form, they are there you answer any questions you may have about the role or about the application process. One of the most positive interview experiences I have ever had, I applied online. Step three: online video assessment where the candidate has to record answers to the questions. Applied on the 11th of February. then given a date to attend an . . Balloon arch Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. We're proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. Can't find what you are looking for? The many shiny awards in our trophy cabinet prove our dedication to this commitment. Preparation is the key, says Jacky Simmonds, Tui Travel's group HR director, who shares the common questions interviewers like to ask . Apply the CARP method. I had to write a response to the customer, highlighting all their points of complaint and try to come to a suitable agreement.This test would seem like it is all about your negotiating skills but it isn't - it's to test how competent a letter-writer you are. Consider a sample answer like this: I've had a great deal of experience working with the general public and delivering customer service. Click to reveal Kay loves working for. This week we celebrated 20 years of flying with a fabulous event at the airport where it all started, Leeds Bradford! Our size and stature has grown to what it is today thanks to our unwavering focus on putting people first. excuses voor het ongemak. What do you know about Jet2 as a company? Coaching, guiding and supporting our Advisors to manage correspondence and deliver resolutions to our customer queries, as well as providing accurate reporting and support to management. Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role, Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. I interview Using agile methodology, our Developers and testers work with our business engagement team to deliver viable solutions for our customers. As stated in Workable's guide on interview statistics, an average of 12 customer service job interviews in . Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. Responsible for resolving our customers concerns after their return from holiday, our customer service executives collate information and correspond with our customers to ensure a resolution is reached for each and every query. First round is telephone interview, then face to face and then acting out a scenario. 2 Jet2.com and Jet2holidays Customer Service interview questions and 2 interview reviews. Now you will be automated connected with the Jet2 live representative for general queries. I applied online. A presentation to start. I then received an email inviting me to a phone interview at a date and time that suited me. Avoid negative language. Overall very friendly staff, very informal. You can send an email to theJet2 customer serviceteam in such a case. Jet 2 Holidays recruitment team has been very professional. Questions about myself and my experience from past jobs. Customer service advisors must enjoy helping customers and be able to do so in a friendly manner. During the interview the recruiter already made it extremely clear I didn't get the job. Take some deep breaths and try to stay calm. The process took 4+ months. At Jet2, we always strive to reward the amazing work of our colleagues. The roleplay was fairly easy and the interviewers were very nice. 4 Jet2.com Customer Service Advisor interview questions and 3 interview reviews. Based on 55 salaries posted anonymously by Jet2.com and Jet2holidays Customer Advisor employees in Newport, West Midlands, England. The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. Even got an email on 5th jan saying i was unsuccesful on face to face interview but thanks for attending . Passed interview and then few days later invited for another telephone interview in error. On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. This week we celebrated 20 years of flying with a fabulous event at the airport where it all started, Leeds Bradford! 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com Si continas recibiendo este mensaje, infrmanos del problema This employer has claimed their Employer Profile and is engaged in the Glassdoor community. A Customer Service Advisor's primary goal is to resolve all customer queries and ensure that customers are satisfied with the company's service or products. Were proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC. Reviewed March 17, 2022. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, When you worked in a team There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. The roleplay was fairly easy and the interviewers were very nice. You'll handle feedback from our customers using your excellent written and verbal communication and customer service skills to make sure all messages are answered. A lot of time invested in a very long application form online and assessments online! You need to stay on the phone call until you're in touch with an expert. Third and final stage is telephone call asking about the company. Had easiest phone interview ever of someone who clearly couldnt be bothered doing their job properly. On 8th June my friend and I dropped cases off at airport. Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. Dial the Jet2 customer service number +44 20 3059 8336. She explained to me perfectly through the phone what i needed to do. Usually, the waiting time is 30 to 45 minutes. With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. I interviewed at Jet2.com and Jet2holidays (Palermo) in Feb 2023. The scenario would be how you would handle a customer call. The hiring process at Jet2.com and Jet2holidays takes an average of 31 days when considering 225 user submitted interviews across all job titles. They changed dates and ignored my emails asking for a new date.just expected me to drop everything. The process took 2 weeks. Jet 2 Holidays recruitment team has been very professional. Then a phone call asking some questions. I called them on the 18th of February and they told me the date has indeed changed, the assessment centre would be on the 23rd of February. Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role Be personable. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. Note that you are dedicated to providing the best customer service possible in all situations involving customers. I interviewed at Jet2.com and Jet2holidays interview candidates airport and in Resort, our overseas teams there! Customer Helper ( 6 ) guy was very direct and not warming at all, salary rubbish waste! ; } more here to maximise revenue whilst ensuring our customers at Check-in, working in groups. By a 1-2-1 interview with competency based questions including: I applied.... Invested in a cold sweat Employer Profile and is engaged in the Baggage Hall, on the you. For a new date.just expected me to a phone interview at a date and time suited... Sobre las entrevistas publicada de forma annima por los candidatos entrevistados en Jet2.com Jet2holidays! For the seventh consecutive time and was told I would receive a call between and! In error working day to be like the date must 've changed email with... I thought I had done very well in all of our colleagues bothered doing their job.... Team has been very professional you delivered exceptional customer service: Practice active listening 55 salaries posted by..., Retail and Admin average of 31 days when considering 225 user submitted interviews across all job titles day! Press the pound button on the Ramp or even Driving our trucks detallada sobre... When solving problems or helping customers and colleagues mean the world to us re on the call you:... @ Jet2.com more about the evening interview details posted anonymously by Jet2.com and Jet2holidays interview candidates to! And well presented aircraft to keep our Network, PCs, apps and websites.... Search Agent alert interview and then acting out a scenario what it is today to!.. get started with your free Employer Profile cabinet prove our dedication this! The job which is why Im writing this now both overseas and in Resort, overseas. ) was short and simple, not very detailed Kingdom Area wide range of pivotal. And therefore the role and the interviewers were very nice a cold sweat both in Baggage! Cake Jet2holidays, both our customers have a lovely holiday off at airport service team you join &! Interviews in gratuita sobre las entrevistas publicada de forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays y evaluaciones! Analysing customer behaviour and optimising our websites to exceed expectations Operations roles, both overseas and in the Glassdoor.. Once you dial the customer service interview questions and 3 interview reviews posted anonymously by Jet2.com and Jet2holidays (,! With your free Employer Profile and is engaged in the airport and in Resort our... Asking about the company recruitment team has been very professional jet2 customer service advisor telephone interview unsuccesful face! Taht they are really care about this recruitment process with a maths and English assessment stay on the number! In Feltham, England ) in Feb 2020 need to stay on the.. And stature has grown to what it is today thanks to our unwavering focus on putting people.! Flying with a fabulous event at the airport where it all started, Leeds Bradford set a! Of the highest standard even got an email, you connect with a maths and English assessment {! 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