Ample cabinet space for food Tips if you decide to stay here: Bring hangers because there isnt a lot of drawer space Bring hand soap because their soap is extremely drying Bring cleaning supplies (dish soap, Lysol wipes, paper towels, etc). About the Crystal Beach Hotel 2500 N. Baltimore Ave., Ocean City, MD 21842 Property Features As a guest of Crystal Beach Hotel, you'll find 2 outdoor swimming pools, a fitness center, and a seasonal outdoor pool. Thank you so much for the excellent review! All content should be genuine and unique to the guest. As you noticed we really strive to provide great customer service and a clean hotel room for our guests to enjoy. Crystal Beach Oceanfront Hotel: Bed bugs - See 477 traveller reviews, 232 candid photos, and great deals for Crystal Beach Oceanfront Hotel at Tripadvisor. This time was just as nice as before. Beach Walk Hotel 2 10th St Ocean City, MD. I don't think we'll ever be returning, though.More. Our floors were very sandy by the time we left. In fairness to the hotel and its staff, this situation was handled well. Awesome..my first there we had a blast.. we are thinking of going againpeople ands staff we also nice and helpful. Barracuda restaurant had great food. WiFi is available in all areas and is free of charge. We've sent you an email so you can confirm your subscription. We offer several different room types and are certain that we can find a room type to fit your family budget! I was initially very pleased with the Crystal Beach Hotel in Ocean City. We changed our rooms twice in one day. This is the version of our website addressed to speakers of English in the United States. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Crystal Beach Hotel 2500 N Baltimore Ave Ocean City, MD. At one point during our stay, my husband locked himself out of our room and went to the front desk to get a replacement key. It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. We had a certified service animal with us still in training. Great location at the start of the boardwalk away from all the noise and lights. *** then proceeded to tell us that they've had several more complaints about our dog then proceeded to tell us that their hotel was not pet friendly (they were told about our animal when we called and made reservations) and then wanted to know when we were checking out.. she wanted to see the proper identification for my dogI gave that to her. That turned out to be a lie because shortly after we checked in the people in the room directly next to us checked in. We ended up driving home at night because we couldn't experience another second in that dump. In fairness to the hotel and its staff, this situation was handled well. Breakfast, We were immediately offered a different room to use for the rest of our stay (we declined and left promptly), our money was refunded, and the room was professionally exterminated, but all this doesn't change the fact that my son is now being treated for parasites (the treatment of which, by the way, is applying a layer of poison from head to toe). Offering an oceanfront outdoor pool and a fitness center, Crystal Beach Hotel is located on the beach and boardwalk in Ocean City. There was no daily housekeeping service during our stay. It was clean, it had an amazing view, the location was great, and I still cannot say enough about the friendliness and competence of the staff. The same lady that we first encountered was there again and was still unpleasant and unapologetic. I was told that they couldnt guarantee anything but that it was added to our reservation. Ask debee54 about Crystal Beach Oceanfront Hotel, Ask Deejc8820 about Crystal Beach Oceanfront Hotel, Ask Joemillie2016 about Crystal Beach Oceanfront Hotel, Ask Debbie S about Crystal Beach Oceanfront Hotel, Ask Jeff H about Crystal Beach Oceanfront Hotel. It had 2 queen beds. We were content with the new room up until about midnight. Rooms are bigger then most around. and that we needed to leave that room immediately. We LOVE Crystal Beach!!!!! more. 11 am - CLOSE. 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Baltimore Ave. They're also applicable regardless of the comment's tone. Great location at the start of the boardwalk away from all the noise and lights. Rooms All of the rooms at the Crystal Beach Hotel in Ocean City, MD have been recently renovated and we are sure you will love all of the changes. It was clean, it had an amazing view, the location was great, and I still cannot say enough about the friendliness and competence of the staff. Thanks! I stayed here two years ago and was very pleased with the entire hotel. if the writer is claiming to be someone else). You can only leave a review within 28 days after check-out. The website states that the rooms have been recently renovated but Im not sure any of ours had been. We brought it up to the front desk and asked for a new room. The view was beautiful. Would stay their again. I went to the lobby Sunday morning and spoke to the property manager Vincent Federighi and explained what had happened. We stayed here solely out of the proximity to Buxy's, which was our destination for the night. Room types may vary. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. Ice machine didn't work. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. We left to return later while she was leaving and another lady started her shift. The rooms are pleasant and clean. The carpets are dirty and need a good cleaning. The hotel staff is very friendly and accomodating. Our doctor confirmed that we were biten by bedbugs. 14 years ago more. The lady at the front desk was very standoffish and rude. I am very happy to hear that you had such a great stay with us here at Crystal Beach. I would definitely consider staying again. Additional charges may apply. Crystal beach hotel refunded us the first night, but the second hotel, Carousel, did not give us a refund. We were immediately offered a different room to use for the rest of our stay (we declined and left promptly), our money was refunded, and the room was professionally exterminated, but all this doesn't change the fact that my son is now being treated for parasites (the treatment of which, by the way, is applying a layer of poison from head to toe). There is no laundry machines but there is a laundry place a block or two away. When we checked out, the lady who was rude to us before was acting overly nice. I was initially very pleased with the Crystal Beach Hotel in Ocean City. The card has yet to be reimbursed). The next morning while waking up, we found a stage 2 larva bedbug. Eve lied and getting escorted to a new room at the wee hours of the morning by the police after driving 9 hours really put a damper on the whole trip. Offering an oceanfront outdoor pool and a fitness center, Crystal Beach Hotel is located on the beach and boardwalk in Ocean City. Visit Website > View Details > Hotels-Motels-B&Bs Beachwalk Hotel 2 10th St Ocean City, MD 21842 We checked out Monday morning and still have not heard back from Vincent. We stayed here solely out of the proximity to Buxy's, which was our destination for the night. Booked a room facing the ocean, which had a small but nice balcony overlooking the boardwalk. Thanks again for being our guest! Unfortunately, our stay came to a dramatic and disgusting hault when I woke my four year old son up from a bed swarming with little red bugs. 477 reviews #77 of 117 hotels in Ocean City Location 4.3 Cleanliness 3.6 Service 3.6 Value 3.6 The Crystal Beach Oceanfront Hotel is located at 25th Street and the Boardwalk. The Carousel Hotel did refund our money thankfully. Be near the most popular area in the most affordable of Ocean Citys Boardwalk hotels! Shower. Bathtub. The lady at the front desk was very standoffish and rude. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Please dont include personal, political, ethical, or religious commentary. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Holiday Inn Express & Suites Ocean City - Northside, an IHG Hotel, Country Inn & Suites by Radisson, Ocean City, MD, Microtel Inn & Suites by Wyndham Ocean City, Holiday Inn Express & Suites West Ocean City, an IHG Hotel. We actually got a picture of this one. Map. Vincent seemed genuinely concerned but never getting back to us Sunday leaves me feeling like it wasn't that important to him. The staff was very welcoming and pleasant! Had two queen-size beds, nice size bathroom w/tub & shower and hair dryer, kitchenette (microwave, small fridge, bar sink, cabinet space, & coffee pot w/coffee and tea daily), ironing board w/iron. YUCK! It is right on the boardwalk and you can park your vehicle in the garage and not have to move again until you leave. I tell you this to set the scene of two twenty-somethings just planning to have a place to lay our heads for the evening. Conveniently located restaurants include Sahara Cafe, Fractured Prune, and Blu Crabhouse & Raw Bar. Again we refused to pack up and told her to call the police if she needed to. The door to our room dragged along the floor and had to be pulled hard to shut and open. We left to return later while she was leaving and another lady started her shift. Bed Bug Report for Crystal Beach Hotel, Ocean City, MD Crystal Beach Hotel 2500 N Baltimore Ave Ocean City, MD 21842 Found 3 reports: A from Baltimore on 09/09/2020 Update to 8/24/20 report of bedbugs at the Crystal Beach hotel. Our new room seemedWe arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. That's how we know our reviews come from real guests who have stayed at the property. Beds were hard as a rock, bath towels were dirty, paint was peeling on bathroom ceiling, drawer was missing on the dresser, beach side pool was in horrible condition the only thing that was positive was the property's location on the beach and boardwalk. The Crystal Beach Oceanfront Hotel is located at 25th Street and the Boardwalk. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. Feeling like enjoying a drink while relaxing poolside? 2500 Baltimore Avenue, Ocean City, MD 21842, United States of America When we saw how things were progressing, we called Saturday before our arrival. The same lady that we first encountered was there again and was still unpleasant and unapologetic. The most helpful contributions are detailed and help others make better decisions. It was around 1:30am at this point and I was in bed. 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