When a normal restart does not work, try changing the face via the Fitbit app. These can block the ambient light sensor. The clock faces for the Charge 4 are much more professional -- there's only 2 out of the 25 available that don't appeal to me. Remember, GPS requires Location permission to be allowed. Open the Fitbit app. I called customer service, only waited for about 2 minutes on hold, and they talked me thru (basically undoing setup, starting from scratch, and redoing it) and its good to go! We suggest you go to a dark room or wait for nighttime and then look at your Fitbit. Remove the pebble from the band and insert it into the charging cable. Give it a thumbs up to show your appreciation! Plug the charging cable into the port on the back of your Fitbit Charge 4. I havent had my Fitbit flex 2 for even a yr and my screen went blank. 4. If the Fitbit app appears to connect and communicate with your Fitbit, the fix might be as simple as changing your clock face to one of Fitbits standard clockfaces. I took the package to FedEx 12/31/21 and it has not made it to Fitbit in Calexico California yet. Nothing works. If the time on your tracker reads 0:00, the reset was successful. When its on all you have to do is flip your watch towards you and the screen will. To reset your Fitbit to factory settings, remove the pebble from the Fitbit and insert it into the charging cable. Its better to charge your Fitbit via a wall outlet than your computers USB ports due to some limitations on your computer ports power. If thats blocked, your screen usually dims automatically. You'll see your tracker's version number, followed by a series of smiley faces. Stay away from this company. The pins on the charging cable must lock securely with the port. *iPhone userssee Troubleshooting quick tips for iPhones *Android userssee Why are notifications delayed or missing? Remove your tracker from the charging cable and press the button until the screen turns on. . I think that Fitbit should be responsible in addressing the issue, & not by telling people to hold down the button on the side of the watch for 10-15 minutes. But dont wait to contact them. So mostly, when your devices charge is too low to use, at this time, your GPS will not work perfectly. Why won't my Fitbit turn on when I turn my wrist? Meaning it is not a physical button you can press down on. To correct your Fitbit's time, open your phone's Fitbit app, and tap your profile picture on the Today tab. Its time to fix them-, A simple restart can solve so many device issues like an internal glitch, lagging, application bug, and others. Re-sync both devices connecting through Bluetooth. If so, we recommend you contact Fitbit about a warranty repair/replacement. Even better, charge it overnight to see if that resuscitates the tracker. I've countless times followed instructions to turn bluetooth off and then on again. In particular, connect it to the charger so its charging and then try restarting it multiple times. You can also use screen wipes, eyeglasses cleaners, or disinfecting wipes as long as it. To restart your Versa, press and hold the side button for 10 seconds or more until you see the Fitbit logo on the screen, then release it. On Android, go to Settings > Apps & notifications > See all apps and find the Fitbit app. I will look into an Amazon tracker or Apple Watch. Your Fitbit's battery is probably dead or dying. Yes No Cleaning the Fitbit's band may not help the device charge, but it will keep it looking like new. Sometimes we miss allowing the permission to track our GPS. If in the future there is anything we can help you with, let us know. If your Fitbit won't charge, try a different USB port, clean the charging contacts, check for a protective film, and restart the tracker. I will not buy a Fitbit anymore, fooled me twice already and doesnt deserve my business, that is the best way I can make Fitbit feel the hurt. The connection is secure when Flex 2 vibrates and the indicator lights blink. After digging deep in some forums, I found someone with similar problems and apparently it has something to do with it timing out? Try a different USB port or a UL-certified wall charger. If there is anything else we can help you with, do not hesitate to post it. Must activate membership within 60 days of device activation (requires valid payment). Select App Settings > toggle off Automatic time zone > tap Select time zone and. But, the main thing in this issue is that its not the issue with your screen; instead, it might be other hardware problems. For more information, see How do I set up my Fitbit device? For a better reading, put on the tracker for continuous three days. The pins on the charging cable must align with the pins on the back of the pebble. Take your tracker out of the charger and insert it back into the band. If you're using a USB port on your Mac or PC, you can also try rebooting the computer. I got the charge 4 today! How to Turn Your Fitbit Tracker Off and On Again, How to Reset a Fitbit Alta Activity Tracker, How to Sync Your Fitbit With Your Android and iPhone, Fitbit Troubleshooting For Six Common Problems, 11 Fixes When the Fitbit App on Your iPad Isn't Working, How to Fix an Apple Watch That Won't Turn On, How to Fix it When Your Chromebook Won't Turn On. Sharing my knowledge so that you can fix your tech issues with ease. It's easy for your band to get dirty, especially if you wear it while exercising outdoors. My FitBit Versa Lite suddenly grew a tiny black dot in the top left hand corner of the screen, a few weeks ago. They replaced it as it was under warranty. Ace and Alta series The watches were gifts. If you need additional help, contact Customer Support. If you still have trouble, contact Customer Support. I have tried the restart and reset to no avail. Now release and hold the button down again. The tracker vibrates each time you press the button. Wont show anything not even on my phone anymore. Release the button. 1. Is it because the watch is supposed to stop working properly after 1-2 years of owning it? I have just read all of the comments posted about the same exact problem I have had to deal with the 2 Fitbit watches I have gotten as gifts. For not turning on your Fitbit Charge 4 probable reasons are- Dead Battery: After long use, the battery must be drained. Thoroughly dry your device before charging it. I really liked knowing how many steps & activity was being tracked. Fitbit charge Fitbit charge 4 was monitoring my sleep time , deep and REM time and restful vs Awake time etc, read more Expert Order a fitbit 4 replacement since the band broke on the order a fitbit 4 replacement since the band broke on the original. For more information, see How do I charge my Fitbit device? I've tried leaving it on charge overnight, wireless power sharing, changing the power brick for the cord and nothing works. - last edited on I've moved your post to the Charge 4 board to get more chances of visibility to others. We recommend you use a timer, like on your phone, to ensure a complete 15 seconds pass, After 15 seconds elapse, remove your finger from the button and remove the Fitbit from its charger. I did that and it is now working again. Insert the other end into the port on the back of your tracker. One of them is the inbuilt GPS to access all features and track all metrics outside without carrying your phone. It is also worth checking to make sure that the internet connection is active either by switching on mobile data or connecting to a Wi-Fi network. Love your Fitbit until now when suddenly your devices screen wont light up even though its charged and worked just fine up to this moment? Hope your fix will work for me. The pins on the charging cable must lock securely with the port. I.e. I agree with everyone else. Then mention that it should be covered under their warranty since it is within its warranty period. Allow the notification permission from the device and app settings. Moderator edit: updated subject for clarity. You can't replace the battery without voiding the warranty, and you'll also need some expertise in servicing electronics. Worked perfectly. And - nothing on the Fitbit. What are compatible devices with the Fitbit Charge 4? Why does my Fitbit only work when it's charging? After you feel a vibration, let go of the button and hold it down again. Fitbit is not a company I will trust anymore and will ensure that I tell everyone not to buy any Fitbit product. For that, Fitbit charge 4 is not able to track. after posting here and saw that they have helped you with this issue. Ensure the Fitbit charges correctly. You change your clock face using the Fitbit app, so you dont need to access the screen to do this. Despite its size, your Fitbit is still a computer. You can charge it from any USB port or power bank. The Fitbit Charge 4 is the best fitness tracker you can buy, period. Often, we can see the Fitbit Charge 4 notification not appear. Dry your Fitbit band with a clean cloth before wearing it again. Also, you cant see that you have changed the clock face. The main upgrades are built-in GPS and NFC as default. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond. We would like to show you a description here but the site won't allow us. I received my Fitbit Versa watch as a gift. My versa 2 Fitbit screen went fuzzy green then black and I cant do anything to turn it on. Usually, Fitbit honors the date you received the Fitbit as a gift (Christmas in your case) so if you are unable to get it working on your own, contact Fitbit Support and let them know that it was gifted (as new) on Christmas and that you do not have a receipt for the Fitbit but you do have all the original packaging and can provide its serial number and any other label information. Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! 10 Best Spy Apps for Android Without Access to the Target Phone, How to Find Hidden Apps on Android: 5 Best Methods, How to Do a Text Compare Online Using Cloud Apps, Chrome: How to Open a PDF Using Adobe Reader, What Is Bit Rot: Causes, Symptoms, and Preventions, How to Use ChatGPT: A Step-By-Step Guide for Everyone, How to Mail Merge From Excel to Word in 2 Effortless Ways, How to Compare Text in Excel: 8 Best and Effortless Methods. You may need to restart a few times in a row to get your screen to work. Can you help me . Insert a paperclip into the small pinhole on the back of the charger. Insider Inc. receives a commission when you buy through our links. But my bigger concern is the big red exvlamation mark. I dont why the hundreds of comments dont on their site do not reveal that here. Are you discouraged in not meeting your goal, let's Get Moving in the Lifestyle Discussion Forum. Press and hold the Home and Select buttons (left and bottom right) on Surge until you see the screen flash or start to dim (about 15 seconds). Now, it should start the Factory Reset process. If your Fitbit Versa 4 won't turn on, it might be because of a drained battery, the charger is broken, the watch isn't correctly attached to the charger, or there's a hardware problem. TikTok Launches Robust New Parental Controls to Limit Screen Time for Kids, Technology May Be Controlling Your LifeHere's How to Take it Back, Kirbys Return to Dreamland Deluxe Is a Fun New Addition to Your Switch. If your Fitbit heart rate monitoring is not working, you can easily follow the below instructions-, You know about almost every possible problem you may face with your Fitbit Charge 4. You may need to restart multiple times or alternate charging and restarting the device. We are very sorry to learn that your Fitbit Versa Lite is stuck on a black screen. Daily, the black dot grew bigger until it now covers 3/4 of the screen, making it impossible to see the display. So allow the GPS permission. The first Versa 2, screen went blank and they gladly sent replacement. Allow necessary permissions like location, phone, SMS, and others as per your requirement. I have have a black screen. Support was no help. Your device's battery won't charge after you remove it from the box. This is my third charge 3 that has had a black screen just over a year old and my wife has had two with the same problem. Aha, he has no problems. Thank you so much. I saved for 8 months and finally bought a versa 2. Is there anything left that can be done? Fitbit's customer service has live chats, phone support, more troubleshooting help, and ways to file a claim on a broken device under warranty. Your Fitbit might not be getting enough power to charge its battery. 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