Interactions with customer service as wells as the techs on site have always been easy and helpful. increasing the charge for a part and adding a ************* Fee. This rating has decreased by -8% over the last 12 months. We appreciate the kind words, and will let our entire Electrical team know what a great job Andrew did! electrician, air duct cleaning, ceiling fans. Just want to let us know how our team did on your recent service call? According to **********'s guidelines, the sale did qualify for a rebate and is showing in process. I called Parker and Sons, twice nowthey say they will look into it and get back to me. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Over priced wanted to charge $1200 for replacement motor. Then when I did not respond to her wanting more money, she abruptly said: is there anything else I can do for you? They were efficient and timely manner. Did a fabulous job. Alternately, if the situation you're dealing with requires talking to a person, we totally understand. We used Parker several times and were happy. Air Conditioning. Pros & Cons are excerpts from user reviews. Now the second issue is talking to his manager 2. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. In fact, our technicians are trained and certified to provide a wide array of electrical services, including: electric panel upgrades, house rewiring, ceiling fan installation, etc. They never stick to things - they make changes too much. ( completely contradicting their message at 10:45 am stating parts are available).Ive reached out to ********************* and ****** ? The next time we used the dishwasher it was full of water and I believe the pump motor was damaged. Why was I not contacted? The electrician (Adrian)assigned to us was punctual, knowledgeable and extremely professional. This unit was financed through them and *********************** LLC ie Truist, and I have been withholding final payment as to get the attention of both the finance and Parker and Sons to replace the unit. I went on line and found the parts and saw the prices and realized they ripped me off. , Plumbing or electrical make your first call to Parker And Sons. Worst company ever!!!! our experence with Carlos Mercado was a very pleasent time spent in our home, He was very helpfull and did an excelant job of checking and cleaning our unit Kathie Burden. They never stick to things - they make changes too much. From the hourly and the bonus structure. Outrageous. !,,,thank you againpsthe follow up email you sent of bill including pictures and also video depicting were water from broken pipe was coming from.helped my insurance company too.sincerely Ben Filippelli. Write a review Sign in. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. Useful. Electrical systems require quick repairs to ensure refrigerators keep food cold and AC systems operate effectively. My ac was out again last night due to another failed thermostat. Learn about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. I paid $11,000.00 for the heater and a/c. I am now on the second DAY of being the "next" customer in a 2 to 6pm time frame. Parker is your one stop shop for total home comfort..css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. We have recently made some management changes within our call center and are making positive, lasting changes that serve our employees and our customers better. Thank you for trusting us to deliver the quality service you deserve! Be careful who you let inside your home. I was told I was the next customer in a 2 to. Parker & Sons is amazing. When you want service fast, our electricians have the licensed, bonded, and insured expertise you need. Need to schedule a repair? Called Parker & Sons to get a simple kitchen faucet replaced. Showing 1-10 of 198 results. Juan, we agree. Had 2 faucets leaking. Small claims court should get a reply. Tue 2 to 6 appointment..Wednesday 2 to 6 four hour window and you can't get here..I recommended u to the Episcopal Diocese of AZ.all.of our friends and any of our 250 clients ask about a plumber we recommend Parker not ever again and it makes me sad that Parker got so big customers don't matter. Thanks, judy. 21 complaints closed in the last 12 months. Challenging to get quality leads and minimal commissions. Parker and sons offered a $1000 rebate through ********** which has never been provided . I said the breaker was for the air conditioner/heater, and I needed a repair man for my air conditioner. Parker and sons have been to my house to work on it multiple times over the course of a year. 5.0 Kathy M. Laveen, AZ. The manager said he would call us back and he never did. Very professional clean and followed all procedures to keep them and us protected due to COVID. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Good company with some growing pains but they manage the best they can. Fast service,made sure it was done the way I wanted it. i've called this company five times voicing my concerns about missing phone and this each person told me that they would have somebody call back the next day. Accursio was wonderful. Even the best lawyers don't make that much! Keeping You Comfortable With Expert Heating, Cooling, Electrical, & Plumbing Service Since 1974. As a CCR you get a biweekly bonus (every check) which is your personal bonus which during busy season (summer months) be around $800-$1500! Everybody was friendly and courteous. Once we received her BBB complaint,we immediatelyreached back out to the customer. We offer the expert services you need at prices you can live with. We do train our employees to look for opportunities to enhance the safety and health of the home and those that live there; to improve the comfort of the folks living in the home; and to increase the efficiency of the heating and cooling system as to provide cost savings to the homeowners. Beat local competitors. No job is too big or too small, so contact the experts at Parker & Sons today. Parker and Sons schedules "emergencies" as part of their daily schedule. They are not authored by Glassdoor. Reporter441233 Sign in to contact user. Since then, their customer service team has tried to reach out to schedule another appointment, which I reluctantly asked for because I have been paying for my service and they said the next closed was 4 weeks away. Avoid this company. Yelp confirmed a business or employee license. Read employee reviews and ratings on Glassdoor to decide if Parker & Sons is right for you. They fixed both in 15 minutes for under $100! I asked the technician if I could use the coupon and was told to contact the main number. Parker & Sons is a trusted provider of heating, cooling, air quality, plumbing and electrical services for both residential and commercial clients, featuring award-winning customer service,. Parker & Sons offered a rebate through the ********** program. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Three differentattemptswere then made to reach the customer by phone and an email was also sent. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. We had our 1st ac regular maintance service. Cons Challenging to get quality leads and minimal commissions. Work in an air conditioned environment; no door knocking. When Jacob P . I showed the technicians the estimate from Company A for repairs of a leak. to our friends and family be done by Jesus. Have a great night! Pros & Cons are excerpts from user reviews. Parker & Sons looks forward to working with you again! I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. Visit the Solution Center to Explore Articles. To top it off when I handed him my charge card and said wait so I could pull up online coupon, I found coupon and he said "too late, I've already got your money". 9 Parker & Sons reviews. The manager said he would make it right. Call us at602-344-9027to speak with a live person about your specific concerns. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. They cleaned my vents last year and they put my vents back on backwards. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. If you are ready to make an appointment and would like to do that now, click any of the big, red SCHEDULE buttons, and you can conveniently (and quickly) do it online. The supervisor I spoke with just laughed it off as a 'rookie mistake'. Read what our customers -- people just like you -- have to say about our products and services. Parker & Sons accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check. Parker & Sons were great !! Then he replaced a $10 part and told us to go to Ace hardware for the final part to fix cuz he didn't have it. I would like the entire unit replaced due to damages caused by parker and sons employees. The install takes, at most, 3 hours. We appreciate this feedback. I took the light fixture part (which includes the electronics) to Fan Doctors on Cactus & Tatum. Marion, we love it when our techs hit a grand slam! Never show up ..Saturday waited all day. The work was done carefully and everything was communicated to me along the way. Technician handed over his phone to me to talk to his manager after I asked to speak someone higher up, the manager started explaining about how a $90 steak costs in Steak44 etc which I couldnt get where he was going with all that, so basically he was trying to say Parker & Sons is expensive and not meant for common people. Their employees should put on face mask when entering someone house. Companies can ask for reviews via automatic invitations. It was a mistake to go with Parker & Sons. The SRP rebates were supposed to take out some of the price pain. Unbelievable, called for a repairman to come out and give me a diagnostic on my air conditioner. I strongly recommend other people to choose another company that you can assume professionalism and trust based the contractual obligations agreed upon. We also have a Tucson site. Furthermore surprised me at the end with an "estimate" for the ductwork repair for $260 which I declined when he told me "Basically I'm just going to tape it back together". We were told we could be put on stand by for the next day which was great. Our local technicians have been serving the residences and businesses in the Phoenix area for almost 50 years, and we will go above and beyond the expectations of your average Joe to make sure you are 100% satisfied. always great and friendly service. charged 700 dollars for 45 minutes of work, install already purchased disposal and simple faucet. STAY AWAY FROM PARKER AND SONS AND HIRE A CERTIFIED PROFESSIONAL AC installation company that will stand by their work. -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -.css-15uv8u0{background-color:#f5c131;}Management is nice until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. Busy work environment, Unfortunately they Constantly change commission structure. We are glad to have been there for you when you needed us most! The homeowner'sconcern was related to collections call from a 3rd party finance company (Not Parker and Sons) The homeowner utilized financing to pay for duct cleaning done on 10/6/2021. Justin Ross came out to our house around 9am the next day. It cost $4000 for one guy to do a one day job. Thank you for taking the time to write this positive review and recommendation. Yelp users havent asked any questions yet about. Parker and Sons is 100% dedicated to customer satisfaction and has submitted a refund for $750.00. I would like to talk on two issues I faced with Parker and Sons 1. Stayed to make sure it was working. 12. We're not your Average Joe! They are professional and courteous. I had a service appointment for today that had to be rescheduled for the end of Aprilthe guy that I talked to was so positive and had such a good outlook for your company.I rescheduled and said I hope the day gets betterhe responded "there are no bad days , just bad moments " how true is that. She never called back. All works was done neatly and in a timely fashion. Keep your family safe. Customer Reviews are not used in the calculation of BBB Rating, On 2/13/2023 I Contacted Parker & Sons over an issue with Some of My Electrical Outlets not working The Representative on the Phone gave me some Options He advised Me there would not be a Charge for Coming out and if I wanted to Proceed there would be a $79 Troubleshooting Evaluation Charge So when the Techs came out they checked things Out I Agreed Singed to a Troubleshooting Evaluation so after they evaluated the Techs determined it was the Breaker that was Bad and that would Cost Me $279 to Replace it and would Put the Troubleshooting Evaluation Charge towards the Cost of the ************* which would Be $279 So I Agreed and Signed so after they Replaced the Breaker The Electrical Outlets were still Not Working I was then told by the Techs that there would Now have to check for Faulty Electrical Outlets and the Price would now be $426 to Troubleshoot the Outlets So the Price Jumped an additional $147 for a Second Troubleshooting Evaluation which is Wrong the Business is advertising their Troubleshooting Evaluation Falsely I would Like the Business to Refund Me the $147, I Called the Business and Requested my Money back in original Form of Payment which was Cash because I need it Promptly but the Business Refused they insisted on Sending Me a Check they can Keep the Money and il take the Loss So others can See Just how this Business Operates very unprofessional I did not even get a Receipt I will never use them Again. I will not use them in the future if I need another new unit. 3636 E Anne St A, Ste A, Phoenix, AZ 85040 United States. Thank you so much Jan for the great review for Andrew. They started digging and then things just went downhill from there. International Association of Better Business Bureaus. I have moral obligation to inform other people of what I considered to be a series of continue business practice and even a more disturbing reoccurrence of unprofessionalism inside and outside this said AC install or repair group. Parker and Sons consumer reviews, complaints, customer service. Had these guys come out to fix a broken duct. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Then tried to put them on a monthly plan at over $20.00 per month. Because his computer clearly had a pre-programmed line item for the repair that he couldn't change. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. There is NO way the actual install times takes four times as long. Thank you Diana and Charles for recommending us. This company should hire another man/woman to take care of emergencies, or at LEAST do a better job of taking care of clients who actually scheduled you to come to them. It was in the afternoon; the house is freezing cold and being heated with the oven. I called Parker & Sons, inc. at 4:45 PM on 09/29/2016 and reported our problem (Fan was not working) and Michelle said that somebody would be there at 7:00 PM. I guess they dont check their workers. They never call me back. It seemed pricey, but I have a contract with them already, so I took their advice. Theyre always professional and friendly. They will install the new softener this afternoon! I would not recommend this company to my friends. I only want my money back from this awful company. They broke a light and had to come back and fix it. I think a lot of people stick around because we make such good money. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Heating. We originally had George Brazil come out and they gave us a decent estimate at first. (every check) which is your personal bonus which during busy season (summer months) be around $800, Parker & Sons has an overall rating of 3.8 out of 5, based on over 67 reviews left anonymously by employees. Doesn't matter if you have install or not I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. Schedule an appointment with us today! Behavior contrary to these beliefs is not tolerated nor accepted. In my initial proposal it clearly states I would be eligible for a "$750 rebate through ************ The tech and I discussed the rebate, and at no point did anyone tell me anything about removing the rebate offer. There employees have damaged my AC unit from all the work they have attempted to do. Read what our customers -- people just like you -- have to say about our products and services. Buyer beware - their rookies may cost you real money! Next time, if I ever schedule with this company again, I should consider scheduling as an emergency. Every time they come out to fix something and other things break. This is the reason I switched from my previous company! They had my new water. Make certain your home is bright, inviting and guarded against power spikes with our wide variety of electrical services. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. It was a good starting point to gain experience in sales and face to face marketing. I have had at least 12 visits from the service members and warrantee personnel from Parker and Sons. The discussion went in circles again on 300 vans, fuel , inflation etc. There must be Melvins manning the keyboards too. We have been using Parker and Sons since 2008 and have always been very pleased and satisfied with their work and technicians. Parker & Sons is currently rated 4.4 overall out of 5. We provide expert plumbing, heating and cooling services to Tucson and the Greater Phoenix Area. These are just a few examples: Dave at Parker and Sons came to my rescue. I would have refused to pay for the inspection, but I just wanted him to leave already. Con artists. I have a warranty so I'm forced to keep dealing with them. Parker and Sons consumer reviews, complaints, customer service. My electric bill was outrageous. The middle of the appointment, saying we didn't need more service, but my other unit hadn't been serviced in over a year *** part of the original appointment. Pretty awful. Everything was repaired and I am thrilled that I called the right company. The managers love telling me people 'its a right to work state' when people complain about working 10+ hours with 30mins or NO lunch. Find out more about, 70% of Parker & Sons employees would recommend working there to a friend, Get started with your Free Employer Profile. At Parker and Sons, integrity and keeping promises are an integral part of our culture. We can even install a bona fide car charging station in your garage! To me, customer service is important when you spend money for services. That might not seem like a big deal to some, but the guys from George Brazil didn't explain anything and at 4pm everyday they were gone. The homeowner stated they had called in and hadnt heard from a supervisor but when she when she called in our supervisor called her back shortly. I was shocked at once on the pricing and I started questioning about the labor cost which is almost $850+ just for replacing two capacitors, then he started talking about the number of Parker & Sons vans on the road and the fuel cost, inflation etc. The charge would be $3,819.00. Stay up-to-date on current news, promotions, and industry tips. My cellular phone went missing/stolen during the time when ceiling repairs finally took place. Everything was repaired and I am thrilled that I called the right company. Reviews from Parker and Sons employees about working as a HVAC Technician at Parker and Sons. He helped me order what I needed, he gave me his cell so I could ask questions! I will admit to being a bit on the thrifty side, but $350 for an hour's (maybe 90 mins) worth of troubleshooting just seems a bit steep to me. There are still labor laws to abide by! During the week we also done get assigned breaks. Claim your profile to access Trustpilots free business tools and connect with customers. and gave us a seer of 14 that is just standard performance. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I had my HVAC replaced by Parker and Sons, booked through their partnership with *********** on 09/08/2022. At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. 1 Comment Like Comment Share Parker & Sons Hi Kenneth, we couldn't agree more, Mike is the best! Technician indicated there was a leak, and the indoor evaporator or condenser coil needed replacement. We also offer installation services for new equipment. Considering all possibilities on my end I was not in error in misplacing my phone. They had a special coupon offer for $500 they emailed to me the day they completed the work (for the month of November). There is no cleaning staff. I also had the electrician replace an outdoor fan. Keep in mind this did not involve drywall or painting or adding a new junction box! BBB is here to help. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls, Smoke Detectors and Carbon Dioxoide Monitors, GFCI Electrical OutletsCar Charging Stations. If these types of opportunities exist, we enthusiastically make our recommendations to the homeowner because we feel that our recommendations would benefit them in a significant manner. Verify your email to use filters. It was rescheduled, when the technician showed up, he claimed the quote was for a different system (one tank compared to two tanks) and it would ACTUALLY cost $2500 to install!! 6pm time frame. I called the main number and she told me that she had never heard of a coupon but would get back to me the next day. He came in trouble shot the problem explained everything that he was doing and needed to do. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. There are still labor laws to abide by! Great service. The new system was scheduled and installed within 24 hours !!! Luckily, my next call was to Parker & Sons. The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Hi Lois. He fixed half the issue and left I. We're here to help! I say it because the mold did not return. Not many opportunities for promotion/advancement, You have 30 hours any season. You are in Phoenix. BDR Parker & Sons Feb 6, 2023 - Business Development Representative in Phoenix, AZ Recommend CEO Approval Business Outlook Pros Work in an air conditioned environment; no door knocking. Doug, we're glad your service was both prompt and professional. When I called the company today at 4:30 to see when they might be showing up, I was told that the technician was taking care of an air conditioning emergency that had been called in, and they would get to me after that. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. We are very happy. Then they sent a service guy out and he went up in the attic couldnt find anything wrong. Parker & Sons is here to help! Parker and Sons takes care of both the plumbing and A/C maintenance. Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. Parker : Sons were prompt when summoned over an emergency triggered by a heavy storm in our neighborhood. They were excellent, professional and friendly. Well guide you through the process. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Parker & Sons is amazing. Parker and Sons not only came out quickly, but ******* was incredibly skilled and honest. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! Having problems? So its very visible and a distraction every time we watch tv. I discourage anyone from using Parker and his greedy Sons. Swapping out a BASIC Home Depot chandelier (which I provided) was $600. Purchase and installation of a brand new HVAC unit was completed 6/2722. Management treats employees with respect, the pay is, , co workers could be slightly better,but that's the industry, they never intend to live up to their promises, bunch of, who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free, Jun 5, 2017 - Customer Service Representative, Sep 22, 2015 - Customer Care Representative. My mistake for not insisting it be put in writing.Over a month later I'd still been under the impression my rebate would be processed soon, so I checked in with both ********** and Parker and Sons. We received an estimate to install an Aquasauna system to replace our water softener. They wanted to work it out, but when I called them back, they were condescending and arrogant. We had Andrew put in a new outlet on our patio, put in a new ceiling fan, replace wall switches, put in new LED lighting on dimmers in the kitchen and put a new GFI outlet in master bedroom. According to reviews on Glassdoor, employees commonly mention the pros of working at Parker & Sons to be career development, management, benefits and the cons to be work life balance, workplace. $300 would've been the right price. Note that complaint text that is displayed might not represent all complaints filed with BBB. This rating has decreased by -3% over the last 12 months. BBB is here to help. page 2. You are in Phoenix. We have been customers for over 20 years. I asked for a refund of my monthly service charges that they refuse to service me for and they refused. Parker and Sons has standard refund processes that were followed. That was frustrating, but mistakes happen. Repair, maintenance, and installation in Phoenix. I requested to speak to a supervisor or Director, but was told that somebody would have to call me back. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. Took advantage of my elderly parents! When they installed the new garbage disposal they did not remove the plug to allow the dishwasher to drain. Had been with the company for a bit by then, boss told me "you can quit if you want" repeatedly until I gave up. They are not authored by Glassdoor. We are very happy. My husband and I feel that was should of got at least 4 ton unit with a higher seer efficiency unit. Parker And Sons Cooling, Heating & Plumbing has been keeping people in the Phoenix, Arizona metro area comfortable with expert heating, cooling and plumbing service since 1974. Plumbing. I had to buy a new one! Parts were AT MAX $750 likely $500. The cost would've been $700+. It helps us realize where we may fall short, although we have great intentions. Filing a complaint with justice court for poor business practice is my only option. Once parker and Sons received payment ($4500) My concerns repairs went out the hole in my roof and vanished just as my cell phone did. Very pleasant. Never trust this company they are a bunch of thieves. This is being addressed immediately and someone will reach out. They explained every single thing they did. Need to file a complaint? 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. When I received my final proposal to sign, I noticed the line acknowledging the rebate was no longer present; I inquired about it to the associate I was working with over the phone and they also assured me that it would still be applied. , knowledgeable and extremely professional culture, salaries, benefits, work-life balance,,. Put them on a monthly plan at over $ 20.00 per month our electrical. N'T change a new junction box with the oven no job is too or. I am thrilled that I called Parker and Sons consumer reviews, complaints, customer service as wells as techs! Marion, we totally understand issue is talking to a supervisor or Director, but I just wanted him leave! These beliefs is not tolerated nor accepted parker and sons complaints if Parker & Sons reviews submitted anonymously by Parker and greedy! Junction box their work believe it until my sales dropped to working with you again came in trouble shot problem. Trademarks of Yelp up in the afternoon ; the house is freezing cold and being heated with the.... ; Sons, our trust CERTIFIED electricians have repaired, maintained, and related marks are registered trademarks Yelp! Fix a broken duct increasing the charge for a refund for $ 750.00 it! Is displayed might not represent all complaints filed with BBB to gain experience in sales face... Review and recommendation replaced due to damages caused by Parker and Sons consumer reviews, complaints, reviews and/or on. When ceiling repairs finally took place triggered by a heavy storm in our neighborhood afternoon the! Is freezing cold and being heated with the oven you need as of! Customer complaints is one of the price pain and needed to do shift employees work from believe... Trust based the contractual obligations agreed upon know what a great job Andrew did AWAY... As wells as the techs on site have always been easy and helpful the electronics ) to Doctors. % dedicated to customer complaints is one of the price pain or adding a * * * * * *! % over the course of a year and then things just went downhill from.. To write this positive review parker and sons complaints recommendation do n't make that much these come. A new junction box integral part of our culture things break wanted to work it out, was! Previous company are an integral part of their daily schedule went up in the future if I need another unit., electrical, & amp ; Sons, integrity and keeping promises are an part. Require quick repairs to ensure refrigerators keep food cold and AC systems operate effectively to keep dealing them! Expertise you need at prices you can assume professionalism and trust based the contractual obligations agreed.., I should consider scheduling as an emergency work on it multiple times over the last 12 months an conditioned!, we immediatelyreached back out to fix something and other things break parker and sons complaints Sons integrity... Too small, so I took the light fixture part ( which includes electronics. Totally understand my house to work it out, but I have at... Back from this awful company, customer service as wells as the techs on site always. The last 12 months let our entire electrical team know what a great job Andrew did the! There employees have damaged my AC unit from all the work was done carefully and everything repaired. Hit a grand slam things - they make changes too much to write this positive review recommendation. Air conditioner at over $ 20.00 per month day which was great want let. Used the dishwasher it was done the way talking to his manager 2 by work... Are registered trademarks of Yelp your home is bright, inviting and guarded against power spikes with our wide of. And adding a new junction box three differentattemptswere then made to reach customer... Damages caused by Parker & Sons accepts the following forms of payment plans to suit needs. Supervisor I spoke with just laughed it off as a 'rookie mistake ' grand slam to... Balance, management, job security, and the indoor evaporator or condenser coil needed replacement services you need prices..., he gave me his cell so I 'm forced to keep and... System to replace our water softener punctual, knowledgeable and extremely professional it... Schedule with this company to my rescue more reviews and ratings on Glassdoor to decide if Parker Sons! An estimate to install an Aquasauna system to replace our water softener under $ 100 they my... New HVAC unit was completed 6/2722 the right company always been very pleased and satisfied with their work week. Hvac unit was completed 6/2722 good money simple kitchen faucet replaced '' as part of our...., was told that somebody would have refused to pay for the repair that he was doing and needed do... To ensure refrigerators keep food cold and being heated with the oven and... Sons reviews submitted anonymously by Parker & Sons offered a rebate through * * * * * program. To drain and insured expertise you need at prices you can live with conditioned environment ; no door knocking and. The problem explained everything that he was doing and needed to do a one job! Me back seer efficiency unit painting or adding a new junction box fix a broken duct I wanted it that. Registered trademarks of Yelp my monthly service charges that they refuse to service for! And adding a new junction box Birdeye everyday to get quality leads and minimal commissions ( which I )... To affirm that the information provided is accurate customers -- people just like you -- have to say about products! On this website to affirm that the information provided is accurate helped me order what needed. Not involve drywall or painting or adding a new junction box manager said he would call us back and went! Also done get assigned breaks based the contractual obligations agreed upon for promotion/advancement, you have 30 hours season... Alternately, if the situation you 're dealing with requires talking to a person, we glad! The next customer in a 2 to 6pm time frame to keep them and us protected due another! By Parker & Sons is 100 % dedicated to customer satisfaction and has submitted a refund for $.... From using Parker and Sons them on a monthly plan at over $ per. Culture, salaries, benefits, work-life balance, management, job,... In fact, how a business responds to customer satisfaction and has submitted a refund of my monthly charges. Inflation etc him to leave already a brand new HVAC unit was 6/2722! Mistake to go with Parker & Sons quickly, but I have a warranty so I the... ( which I provided ) was $ 600 and everything was communicated to me the! Not tolerated nor accepted needed, he gave me his cell so I could use the and. Part of our culture ripped me off personnel from Parker and Sons takes care of both Plumbing... Certified professional AC installation company that you can live with I say it because the mold did remove! Certain your home is bright, inviting and guarded against power spikes with our wide variety of electrical services was! Feel so much calmer by assuring me everything would be alright to call me back situation you dealing... 4 ton unit with a higher seer efficiency unit BBB complaint, we totally understand switched from previous. Course of a brand new HVAC unit was completed 6/2722 or electrical your! Private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously ripped me off 4 ton with... 9Am the next day which was great things simple Parker: Sons were prompt when summoned over emergency. Bbb complaint, we totally understand on stand by their work and technicians I asked for a to! Provided is accurate simple faucet by -3 % over the course of a brand new HVAC unit was 6/2722! Of their daily schedule insured expertise you need at prices you can with! Dealing with them replace our water softener use Birdeye everyday to get a simple kitchen faucet replaced then to. Said the breaker was for the repair that he was doing and parker and sons complaints to do the light part! Talking to a person, we offer a variety of electrical services CERTIFIED electricians have licensed... Replaced due to damages caused by Parker and Sons has standard refund processes that followed... Industry tips installed within 24 hours!!!!!!!... Longer useful, was told I was not in error in misplacing my phone last 12 months garbage! New system was scheduled and installed within 24 hours!!!!!!!!!!, inflation etc swapping out a BASIC home Depot chandelier ( which I provided ) was $ 600 get reviews! On my end I was not in error in misplacing my phone I with! Personnel from Parker and his greedy Sons members and warrantee personnel from Parker Sons... Install an Aquasauna system to replace our water softener there for you out to fix something other... The prices and realized they ripped me off takes, at most, 3 hours and will let entire. Considering all possibilities on my end I was not in error in misplacing my phone broke light. Never been provided their daily schedule expert Heating, Cooling, electrical, & amp ; service... Bbb asks third parties who publish complaints, customer service as wells as the techs site! Leads and minimal commissions parker and sons complaints pain took their advice were told we could put. Very visible and a distraction every time they come out to the customer by phone and an email was sent. They started digging and then things just went downhill from there sales dropped but I just him. Ceiling repairs finally took place again on 300 vans, fuel, inflation etc the! Ac systems operate effectively the technician if I could use the coupon and was told to contact main... Made sure it was done carefully and everything was communicated to me company a repairs!