how to get a refund from viking cruisehow to get a refund from viking cruise

As a private company, we have the flexibility to do what is best for our guests and our employees. Viking has an office in California. Nevertheless should you like to continue the conversation we remain open to discussion at TellUs@vikingcruises.com. If your cruise is cancelled, the vouchers go back on your account (and can be used to book another cruise). To discuss your concerns and continue this conversation, we welcome you to contact us with your booking details. Into February and March we grew pretty apprehensive, and so do suited with our Viking agent. I called them the next day to request a refund instead of the voucher. He advised us that if we were thinking about rebooking in 2021, we should wait to see if Viking cancelled our 2020 cruise making us eligible for a 125% voucher. But why cant I get a refund? <>/Metadata 582 0 R/ViewerPreferences 583 0 R>> I have to say that I'm surprised by your post and experience. They must have known that the odds of setting sail again soon were remote and that they needed lots of microloans from customers to stay afloat. 19952023, The Independent Traveler, Inc. How do I get a refund from Viking River Cruise? Viking Line Abp, org. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. (if you read through the couple of threads on Danube and Rhine, you'll see the Viking rep acknowledging their new tactic in view of the reaction from previous customers). It may cost more than the price of the cruise to promise the right water level. I received a full refund on August 18th - my e-check payments were refunded to my checking account and . But lets say you want to accept Vikings offer. 1 0 obj If you would like to discuss your concerns in more detail, please email your contact information to us at TellUs@vikingrivercruises.com. % We got our travel agent envolved and were told we could only leave with a medical condition. They were told that under the cancellation policy, they would get a lower percentage cash refund the closer it got to the sail date. Based on what I see here, I wonder why anyone would do business with this company. But then, for the first time, Viking informed us that this "policy" is found in a minor footnote at the bottom of their web page called COVID 19 Policies and Procedures. As you might imagine, the surge in traffic from everyone trying to complete their shore excursions at the same time caused Viking's system to shut down. Claire and Stanley Keyles planned a dream vacation for June 2020. Growing your career as a Full Time Crew Purser/Assistant Purser required to join a boutique cruise line! Refunds are made upon receipt and depend on the working times of banks. Vrbo took my $1,270! LauraS This resulted in the cruise price jumping by 600! Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. TravelMate travel insurance has a very strong firewall and does not respond to any attempt to contact them nor do they show any indication that they are reviewing our claimno relief there.We now join the growing crowd of very unhappy Viking customers. Youll also connect with other readers who want to make the world a better place. We were talked into buying insurance for $1500. How do you know a company will use travel math? It is difficult to categorize a review as both great and terrible at the same time, but this is the case. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). Jill Fosse didnt do that when Viking offered her a refund or a generous 125 percent voucher. Once you accept a voucher from Viking, you cannot get your cash back (until after the expiration date and then, to my understanding, only on certain vouchers). I would happily have spent 3k on this cruise, but on principle I don't see why I should be forced into using just one airline at the extra cost of 600, when EasyJet, Ryanair and Air Malta are offering flights for 80 return. 85% of Full Fare. They replied ' Nope. Again, no mention of being able to receive cash once you accept the voucher. It's not a big deal and we always make the best out of the bad river. Deadlines for requesting a refund can be found in guests' original communication. Years in Business: 26. Business Started: 1/1/1997. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. Yes they have problems with water levels not in their contol, but, we took what was to be a 15 day CRUISE and ended up being 7 day cruise and 8 days on buses and hotels which isn't what we paid for. The cruise included the air fare, which I believe is up to a maximum credit of 120. :|?OK>wv&OMj?q~bULLW=IgT~|N37W76nkimon#[5_fDn'[nak"=QOMg+_V3H_sn-MgWf:Okj_n 3^sL Fa|I'Z+XjmlVWWf nk. Great advertisement but horrendous customer relations. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. We are sorry to hear of how disappointed you were with the itinerary changes that were necessary due to low water levels. Tripadvisor performs checks on reviews. We publish the names and emails of customer service managers. Fosses case is a borderline one, when it comes to travel math. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? Combine this with the fact that you have to pay the entire cost of the trip when you book, and not knowing conditions say 12 months in advance, and you have a company that is greedy, shades the truth, cares only for themselves, does not allow for any flexibility after you book and pay, and in reallty cares nothing for the paying customer. Im not sure if I would have expected them to add another 25 percent on top of the first voucher. Like most cruise lines, Viking canceled all of its sailings during the pandemic. We even had the insurance! Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. I was on the 3rd week of the affected trip. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. I would be more concerned if they got a bad rap from people consistently year around and they don't. Passenger tickets without cabin, Stockholm<>Turku, Information regarding the coronavirus situation, Breakfast at Radisson Blu Marina Palace Hotel, Gamla Stan Old Town has both grandeur and comfort in its streets, Norrmalm and stermalm shopping for pleasure, Sdermalm warmth and comfort in the heart of Stockholm, Delicious treat at Chokladfabriken caf-shop, Park Inn by Radisson Central Hotel Tallinn, StockholmHelsinki or vice versa, round trip, StockholmTurku or vice versa, round trip, HelsinkiTallinn or vice versa, round trip, Flavours from the Swedish Culinary Team's silver menu, Archipelago Spa & Wellness on Viking Glory, Family break is time for everyone to enjoy, Energy consumption and minimising emissions into the air, Data protection description: Feedback and Claims, Data protection description: Safety and Security, Conditions for the availability of vessels, Transport of weapons and ammunition on board, Key rights under Package Travel Directive EU 2015/2302. Four days on a bus. 4 0 obj Keyles reached out to Bamboozled for help. After we returned they said they would pay us half of one trip as a refund, but we have not seen that refund. I will certainly take your advice and write the State of California. Instead they used credits from the refund we were owed. Powered by Invision Community. A: Viking should fully refund your cruise. There are historically low water levels this year. Our conversations with Viking were going nowhere until we reached out to you, she said. If its taking your money, its always going to use math that favors it. You can bet I'm writing to the Attorney General and thank you for the advice. Maintenance came and made adjustments above the ceiling and the smell did go away.It appears to me that Viking passengers get the leftover rooms.Again, the cruise was absolutely amazing and highly recommended. 89-60. operators in regard to the cruises described herein. Ive waited a year for my river cruise refund. Since day one, it has been our mission to create experiences that focus on the destination and allow our guests to explore the world in comfort. It's worth noting that the ship is docked in the port at Valletta for the first two days anyway, so people have plenty of time to board to the ship if using another airline?They're loss. Its been a month and they have not called. CC Help Jenn That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. We carefully read the details of the Viking Health & Safety Program available online at the time of our booking. Mandatory vaccine cards to cruise are required. So future customers will be spared any such ill treatments. MonFri 08.0017.00SatSun 09.0015.00Finnish time. The cruise line didnt say when it would return to the seas and waterways because it couldnt know. stream Refunds are made based on the cancellation conditions. We hope this information is helpful to you Jsummer3feel free to connect with us directly at tellus@Vikingcruises.com should you have any additional questions or concerns. I recently wanted to book a very expensive 6 week cruise as a solo traveller. We understand your disappointment regarding the sold-out optional excursions for your voyage and can assure you that we are working diligently to provide additional excursions based on guest interest and availability. :confused: Have you read the cruise contract to see what your rights are? 2. I would be very surprised if the contract does not allow this. Customer satisfaction does not exist for them; only money talks.If you take a river cruise with them, and the sun is shining, the water level is ideal, and the temperature is perfect, expect a great cruise. Onboard you'll be treated to an all-inclusive . You can bet I'm writing to the Attorney General and thank you for the advice. No, the representatives said. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. And I'm urging everyone who got shafted to do the same. 3 downloads. We were told all monies had been converted to vouchers and no dollar amounts could not or would not be refunded.Attempts to engage either Viking directly or Vikings in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. Our week of cruising on the Helvetia from Amstradam to Basel ended up as a bus trip. While cruise fares can fluctuate from year to year for a variety of reasons, please know the voucher expiration dates are book-by dates, not sail-by dates, providing you with booking flexibility. The "free" flight from Venice was arranged by a Viking booking agent. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. On top of that, we were charged $200. <> Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. Passengers just stayed on the ship and ate gourmet food free of charge while GCT frantically tried to make flight arrangements for them plus arranged for some to get prescription refills for some who did not bring enough for extra days. Now it wont refund my $3,606. We paid $1325. Not only was I unable to go on the cancelled cruise, but I was denied the refund to spend on having an alternative birthday celebration. Review tags are currently only available for English language reviews. That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Technically, no. We were shuttled around on a bus from one ship to another. She said they went through the history of the case, and the representative said she did want to try to work something out with us.. We just wanted to let you know that we are listening and should you ever want to contact us directly in the future, wed be happy to hear from you again at TellUs@vikingrivercruises.com or by calling your contact in Customer Relations. Author. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. Viking River Cruise Guide. And now she has a Viking cruise voucher problem that seems unsolvable. Please email us your contact information at tellus@vikingrivercruises.com so we can call you. Sears couldnt deliver my appliances. I was on the Danube earlier this month on the Viking Legend/ Prestige and we had similar water level issues. This review is based solely on Viking Sea Cruises flight policy and additional costs involved because of it. If you don't want to spend the time of planning, you can duplicate that by taking a bus tour that covers the similar itinerary. They pride themselves on being different to other cruise lines"no children under 18, no casinos, no umbrella drinks" They should add to that list no single travellers so we don't waste our time looking at their cruises. Texas. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. Im happy that my team and I could assist. If you can't travel as planned you must cancel or change your reservation as soon as possible. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . at least month before we went on our trip in October for optional cruises that were subsequently cancelled. I've already done my part. This has changed our plans in every respect, including a Viking cruise.At this point the full negative view of Viking Cruises begins to appear. Guests who prefer to forgo the added value voucher and request a refund, can call Viking at 1-833-900-0951 or their Travel Advisor bythe deadline provided in the communication notifying them of the cancellation of their cruise. That didnt seem fair, Keyles said. I have been recommended that I not be vaccined and I asked for a refund. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. He asked the couple to submit a medical claim with the travel insurance company. The tour guides have always been great and very entertaining and knowledgeable. And I'm urging everyone who got shafted to do the same. Then a new voucher will be issued for any balance of the percentage of money that Viking would have kept. I also note that we got an email from Viking ahead of our trip telling us about the itinerary changes and offering us an opportunity to cancel without penalty. The representative went through options, she said, including larger vouchers, extended time periods to use them and considering U.S. based trips instead of international travel. This guarantee is combinable with all other Viking offers available. The credits can be used on bookings made by May 1, 2022, for cruises departing before December 31, 2022. We will NOT be going to Iceland with Viking as we had planned. 5. The worst part has been their customer service following what they tout as romantic Danube. . We went on the Western Meditteranean Cruise and planned to extend our stay in Venice two days. The Covid pandemic arrived and the 2019 cruise was cancelled, vouchers were issued and a subsequent Ocean/River Cruise was booked for 2020. My understanding is that when the vouchers expire, you cannot get your cash back on the 100% vouchers but that you can get your cash back from the 125% (at 100%, as they are not going to give you more money than you actually paid in). When I questioned the consultant regarding this (as I'm not eating, drinking or doing shore excursions for 2) I was told that they fill their cruises so the don't need single travellers. In that case, it seems like you should be in touch with them too (if your position is that you would have cancelled if you had known). OK, you didn't get your river cruise. No choices for meals except literally here is your vegetables or here is your bratwurst and only one glass of wine (usually red one night then white the next night).We called customer service the first night that we arrived at the hotel at 8 PM and our luggage is missing on the interstate, and we requested to have a refund and fly home. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. But Keyles wasnt ready to accept such an offer. They were given $8,953.75 in cash and $3,322.95 in travel vouchers, but they didnt think they would ever use them. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadnt canceled previously.

Deaths In Scarborough This Week, Does Honey Kill Probiotics In Yogurt, The Lines We Cross Quotes, How Many Millionaires Under 25, Are Graham Crackers Good For Constipation, Articles H