Would not refund. This is why it is recommended that you try on your outfits (or even at home) and bring them back ASAP in original condition with receipt and tags attached in order to get back your original form of payment. Ross=overpriced, 2nds, horrible service and dirty unorganized stores never again. If you're looking for a full refund, be sure to return Ross items within 30 days of your original purchase. Styles, colors and items will vary by store. I said what??? Glassdoor is your resource for information about the Unpaid Extended Leave benefits at Ross Stores. Our expert guidance can make your life a little easier during this time. As well as checks. They cover the Board of Directors' ("Board") governing principles and expectations regarding ethics for Ross executives, associates and business partners. Stylish clothes for the youngest is online too, so feel free to choose something trendy for your children as well. Thank you Store credit never expires, and you can use it at ANY ross, regardless of state. RIDICULOUS!! I have the receipt and it has not been 30 days since the date of purchase. 1074. She can't use anything with shoelaces because she forgot how it works, and she does not want to admit it that she has a problem. Not with jewelry item but clothing items. If Ross approves your return under the Ross return policy criteria, you can choose to exchange your product with a similar one. They refused because the receipt was one day off. I have made plenty of returns with no issues. I scroll down to read the comments and I've never seen so many idiots who think they are entitled to everything. If you are looking to wear an item once because your budgeting skills suck, go to Plato's Closet or Good Will. Before you know it, I will drop Ross like I did Kohls when they ripped me off after 3. Credit card/debit card refunds depend on your bank. returning an item where I used Kohls cash. at MATCHESFASHION. Sales clerks are not friendly and management is generally unhelpful. Every receipt has the employee number belonging to the associate who rang you up, it also has the date, time and which register it was rung up on. the customer is always unhappy when they don't get their way! I will never shop in this store again. I knew I would only get store credit. I tried to do a gift exchange and was expecting cash like any other store I would do this at cuz honestly I don't like their merchandise at all here and it's very disorganized and messy clothes and other items on the floor everywhere associates are rude and yelled at us when we tried to return items when they said I couldn't return it unless I have the card it was purchesed on with me when all I really needed was the gift receipt and the item with the tag on it witch I had this commercial palms location needs to be shut down or changed because I'm not shopping at Ross ever again because of this. i also have my receipt but dated back from 2019. I bought a ring that said size 7 that's, my girls size in rings and it didn't get her can I return the ring? They also advised me that my drivers license has been blocked do to returns without a receipt. Oakland, CA. Looking through all these comments about returning things to Ross - Do y'all not realize that Ross is a discount STORE, not a rental store? Is there any other way to get my belt? No need to present ID or a receipt or sign anything. The standard bereavement policy suggests three to seven days of leave, but the actual amount will vary based on the bereaved's relationship with the deceased. You can request time off whenever you want. Boo hoo~! For Ross to thrive and offer deals, we consumers have to be more aware and careful of what we purchase and that we're walking out of the store with what we want. Customers in this age group receive 10 . It was finally my turn next and up walked another customer who shouted out, "who will be taking me with a return?" 2005a and 2005b), one of which, entitled 'The Irish on Probation in England . For a successful return under the Ross return policy, the store executive will credit the refund in your original form of payment immediately at the store. I dealt with three employees, one of which was the manager. I went to return and they wouldn't let me because it was washed! Mobile home? Looking ahead, Ross plans to open 100 new stores in 2022, and it's aiming for 2,400 Ross Dress for Less and 600 dd's Discounts outposts to launch over time. I came here to see how long my refund will take to appear on my credit card. I'm one of those people hold on the receipts forever and of course the ones I always seem to lose or misplace are Ross. Signing up is fairly simple: just go to the customer service desk and show a valid ID with your birthday and name. I bought 3 dresses 2 weeks ago. I tried to find something to buy for the amount of 23.00 dollars could not find anything. . if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'returnsandrefund_com-large-leaderboard-2','ezslot_9',105,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-large-leaderboard-2-0'); Ross keeps the safety of their customers and associates the main priority in these difficult times. Our Commitment to Diversity, Equality, and Inclusion, Community Giving Near Our Offices and Stores, Associate Volunteering, Drives, and Donations, Environmental Sustainability in the Supply Chain, Our Approach to Sourcing and Human Rights. Ross Stores, Inc.'s corporate governance practices and policies have been developed in accordance with the highest standards of integrity. I was argue with cashier and I asked her if that's new rule, she said that is not new rule. Suddenly the manager, Nada, at Landmark Plaza denies all returns involving packaged goods- no sealed cans of chocolates, for example and all lingerie in addition. I was a loyal consumer at Ross atleast once, probably twice a week, until now. I explained i needed my money because how difficult it had been to get to your store and health insurance medication is expensive. I never had any problem with returning to Ross store within 30 days with recipes but my purchases never were used if I want to return it. This link will open in a new window. I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. Why can't we return the item after we wear it or better yet what if we only wanted to wear it once for a special occasion and you knew you weren't going to wear it again. I was just hoping to get through it without her making a scene where there wasn't one.(have seen this type before). I wish I had gotten the ladies name but they are both managers,one with long brown hair the other with reddish blonde hair. I left the purchase on the counter and it will be a cold day in July before I set foot in any Ross store again. If the SKU# on the tag doesn't match the one on the receipt and the description also doesn't match then it's highly likely the tag was switched post purchase. We believe that it is an essential part of the Companys overall commitment to attract, hire and develop a strong, talented and diverse workforce. If the tags are off and you don't have your receipt your damn problem. I'm returning all of the clothes I have in my closet with Ross tags and I'm done with this store. The associate I dealt with was Katie at the commercial palms location off bruse b downs, I don't know what to do I have to take a shirt back that had a whole it the side and I have no tags or nothing. How are you going to deny me an exchange when all of the tags are attached to a gift item? For further assistance, we also recommend you check out the official return policy page of Ross.com. You can return items after 30 days, but you will be refunded to you as store credit. By clicking "Accept", you agree to our website's cookie use as described in our Cookie Policy. And in all the last minute back to school shopping, with so many new items I misplaced my receipt and when I went to exchange the shoes they only wanted to give me half credit. Being a manager of a corporate store i would try to help everyone out. 6. I bought a bottle of mens cologne yesterday. She asked for my ID, she looked nervous and kept saying it was because it was less then 24 hours later. - aren't your clerks supposed to ask. A purchase is a purchase! I purchased five pair of shoes from Ross exactly 1 month ago and went to return the sandals which were very uncomfortable when I tried them at home and looked defective. It can take up to five business days. Today I bought a pretty cheap spring dress at Rosswent home ,which is a mile away tried it on and was too bigso 2 hours later I returned it and the nice Ross Employee asked for my drivers licesnce and it looked like she entered the dl number into the computer ! I am a Ross employee. TX. Ross employee. As a side note the reason there were a total of 4 dresses purchased that day is my mother in law passed away on December 15 and we bought them so my father in law could decide which one he wanted his wife of 43 years to be buried in. Now he's out $21.00. In fact compared to all the other Ross stores I've been to "and believe me I've been to many throughout the Bay Area" this, Nicely organized and huge selection, especially when compared to. ross dress for less bereavement policy. I tried to make a return at your Ross department store in Morgantown West Virginia on July 20, 2022 and the manager at the store told me I could not make the return without a gift receipt. You take a chance every single time you purchase something that it will break or come apart. I went in to the Ross in Hemet California today to do a return. You are buying at a discount store. Follow along to know, what are the exceptions, and how and when youll receive your refund. 4. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); I bought a yoga mat and used it once. Recently i purchuased a pair of wireless bluetooth head phones .I have a recipte and they stopped working .while i was listening to music they cut out.at this point i went to turn them off and they wouldnt turn off ..finally after a 24 hour pirod i pushed button and then they finally turned off..I have to return them Today September 12, 2016. Ross is about an hour.from where I live which makes it difficult to jump in the car and just go. Needless to say, I was very angry. I have returned items before, with the receipts, and have had no problems. Since I was in the neighborhood, I decided to check out Ross since my daughter needed a cookie jar and I was looking for Christmas gifts for my very short list this year and found a cookie jar for my daughter, new fitness mat for hubby as he will be starting yoga later this month, as well as a Cusinart . I had a valid receipt to return paints that I worn once then washed. For all they know you could be one of those people who just keep buying and then return the next day for the thrill. But after this recent experience I will never shop at Ross again.I didn't want my money back, or any kind of store credit. 16. It's there rules not the employee singling you out as a criminal.. stores only look at the people's IDentity information after being flagged by the system as suspicious which means if your not a criminal trying to scam them, your ID is stored in a confidential database.. and it's not being sold/transferd to a third party either (which Internet site hosts do as well as your cell phone company like T-Mobile for example and even your Apple iPhone had you sign a terms of agreement/release of info.!?!? You will only get angrier if you continue to rely on that. When she rung the exchange she said that it was worth 50-60% LESS what i originally paid. The Jewelry must be in its original condition and their quality assurance specialist will review the Jewelry before issuing a refund. i have returned items to Ross two days ago and i had to agree to be refunded on my debit card but no has show up yet. I had this kind of incident happen to me two other times at another Ross location. It argues that weak methodology and poor research practice undermined what should have been an important report with innovative propositions for probation policy and practice in England,Wales and beyond.The 2004 report directly informed two articles (Lewis et al. I sincerely hope not! I'm done. They too refused to help me! I go in today at the same as yesterday and I was referred to the mgr who I saw there all those 3 days. The shoes were 1/2 size too small and they would not take them back with receipt2 days later or allow me to exchange them. If u guys keep "fixing what was goodnobody is gonna shop your store anymore. I suggest y'all have a meeting bout being a little more friendly and maybe ppl would want to actually come in there and shop more.maybe y'all wouldn't be so dead in there if ur employees actually greeted u when u walked in the door. Is this even legal? So you wash it and find out you can't return it because you wore it then washed it. generalized educational content about wills. I waited in excess of 30 minutes, the clerk had difficulty with the check machine; proceeded to tell me she could not process the check. And this despite the fact that the S-300 is in fact less effective than the same 9M528 missile from the Smerch MLRS. I bought cologne here for 44$ and returned it 2days later with no rexcept, unopened. You need to keep the item in new condition to qualify for a return. Does Safeway Sell Stamps? Clearly the message sent is that they don't value they customers. I was reading some of the other post and just would like to comment on some of them as far as returns. Please keep this in mind next time your purchase with your debit or credit card. I got a gift a shoulder purse but I can't use it because of my shoulder problems and pain. The warranty is for a full 10 years, but I can't prove the pan isn't "out of warranty" without an approximate date. If you return something bc oh now you realize you have some bill due, and complain that the store doesnt consider your situation, then you SHOULDNT have been shopping in the first place. I never had an issue. Please also note that shipping and handling costs are not refundable. I asked. If you are debating an item, leave it. I went in to the store right after work and selected two Bamboo Pillows. Ross has a limit on non-receipted transactions, so do remember to keep your receipt with you when you are exchanging any of the Ross merchandise. I'd rather buy it,think about and decide when not having to rush to a decision. Ad vertisement from shop Tshirtfest. Ross Stores associates are often authorized to provide a markdown for items that have an unexpected rip or stain on them. It's not impractical for Ross to require receipts for certain purchases. You can return your Ross product to any of the Ross stores. Yesterday we went to Ross to return woman sport bra that was bought by mistake the day before. I picked exactly the same pair of shoe from the store and asked her to show me the difference between these 2 shoes. Your Ross Dress for Less is Hiring! The company gives the Walter treatment "Get Your Sh*t and Get Out!" She replied the system wont let her. In-store returns are very flexible, ensure that you are accompanying the product with purchase receipt. If you still have any questions about Ross Return Policy, feel free to ask them below we would love to answer . you have my email, I'm waiting to hear from you. Maybe it was a shirt or even jeans that was for pregnant people and you want to return it then they say "sorry you can't return this item because you wore it once." Ok Ross, I did leave the designer tags intact. He tried them on in store and liked them but when he wore them outside they were not as comfortable. Although I saw the 14.99 shorts, mine came up as clearance to .49. It takes days for my bank to refund the money. Bought it one day before, the lady said since I didn't have the tags she couldn't return them. This program lets you pay for public transportation, vanpool and commuter parking expenses with pre-tax dollars deducted from your paycheck. Unfortunate cause i did love the original patterns of the curtains i returned. But will call someone smart enough to show the nike policy. Australia. He said more than once - "What is required is a State or Federal ID and your ID is local". Today to get a pair of shoes refunded as well as a mistake the cashier had made by scanning the same item twice. Manage Settings I usually shop Ross's for clothes - they have excellent brands like Calvin Klein, Jones New York, Connected Apparel, Levis, Adidas, Tommy Hilfiger, etc. I was really disappointed in the managements way of rudely handling this. Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on. I will never shop here again. The toy was unopened and even after the showing an other exactly the same toy but blue, she didn't accept and didn't refund me! Horrible Return Policy. Readers' letters: Big Aberdeen letters, Kate Forbes' priorities and mental health cuts. I have never heard of this. People will pay more for an item if there is better customer service. They asked for my DL and then told me the refund would be store credit without the receipt. My items were newly bought with tags or stickers and clearly never used. So if my math is correct I should either get a discount or you should pay me for taking off the hangers. I spend a lot of money in this store to receive attitude, disrespect and rudeness. Plans have been submitted for giant letters spelling . During this time of Xenophobia, I felt uneasy by this encounter wondering if ROSS has issued special instructions for dealing with immigrants. He added that he would accept the ID of her son who was with her. I did not walk in it and the labels and tags clearly show that it is refundable. I was not denied the return. The cashiers are highly disrespectful and forget about them ever saying thank you. 595. Obviously it doesn't have price tag but some other tag. If you want to rent something find a different store to shop at. 17. All Ross locations can accept purchases from other stores as returns but, in instances where there may be a mix up with the tag, it's always best to return it to the store you purchased it at. The customers can request a return within 30 days. Well, I'm not one of them!!! Know How To Purchase Stamps & Other Postal Supplies, Where is Certo in Walmart? 3)keep the tags if you need to staple them to the receipt I paid with my debit card I should have my money asap like the first transaction, I paid debit and wanted to return an iteam back and i had my receipt but forgot my debit card why cant i get cash back its basically the same thing just on a card i would understand credit but that wasnt the case,Whats the reason? In case of any issue that you need to call Ross customer care then call at this number 800-335-1115. I will not buy from Ross any more. general surgery curriculum; what does bubba mean in italian Anyway, they told me they could not take back liquids. This could be your state photo id, drivers license, passport, or military id. Bothered by the encounter, I searched the internet for a statement of your return policy and saw no requirement for ID, certainly no requirement specifying a federal ID. We had a receipt, all item's tags and ID. To whom it may concern: I visited the Wynnewood village Ross location today for a return because the store was convenient from my mother's house. I bought a pair of sandals and did not try them on u til I got home. By the way, my credit is excellent and I have plenty of funds in the bank. You guys need to reevaluate yourselves. Well, perhaps it . Other similar brands like Michaels and Sams Club also offer returns without a receipt. Do you need to return at the Ross you purchased at or can return at different Ross? Mrs. Ross Satin-trimmed Fringed Crepe Kaftan - Red $1,060. Now I have to toss this crappy product Ross carried! This employer has claimed their Employer Profile and is engaged in the Glassdoor community. They said my shoes were part of a different shipment and were now marked down. I had 3 at that time for a total of 41.00 dollars. We will explain how you can request a return in both cases. I went to the Ross in Ocala on the Blvd. Crappy store, we don't need these type businesses in our town. They are sisterhood and have terrible service. Lets get started. Every word is so deep, Leopold. I want to return it, but I do not have the receipt. Tshirtfest From shop Tshirtfest. That way, the tag is still attached and we cannot deny return if it's in original condition. It also allows them to focus on their own mourning. I said no problem. I brought them in asked if i can check for the right sizes are available instead of having to do a refund then purchase transactions. But what happenes when your store manager doesn't follow that code? Any relationship counselor will tell u that. I'm just finished cancer treatment Will Ross refund my money for this without the tag and it on the receipt? Create a free website to honor a loved one who has passed away. Their policies are clearly stated on the back of their receipts. How can a cashier and manager tell me what I purchased. I take this into consideration when shopping there. Don't waste ur time. Sometimes descriptions don't accurately match, why, I don't know but, it has been known to happen. I bought the $50 dollar shoes to show corporate and she tells me you can't returned the shoes with that receipt.omg I steaming.. The store executives will help you with your return or exchange. Isn't that your job? I am waiting for Ross to return my email about what company does collect this info. I will say the cashier was nice and of course asked to speak to the manager and she was as well but explained that there was nothing she could do for me. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Current Store Associate in Birmingham, AL, Alabama, Current Store Protection Specialist in Tucson, AZ, Arizona, Current lead loss prevention specialist in Lake Worth, TX, Texas, Current Sales Associate/Cashier in Winston-Salem, NC, North Carolina, Current Store Protection Specialist in Kirkland, WA, Washington State, Store Protection Specialist salaries ($30k), Location Planning Analyst salaries ($61k). If everyone got to return crap they washed or tore the tags off on then they would raise the prices!!!!! Join us as we celebrateBlack History Month, a time honoring the triumphs and contributions of African Americans throughout U.S. history, including the civil rights movement and their artistic, cultural and political achievements.

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