roto rooter bbb complaintsroto rooter bbb complaints

2 people come to my house for one hour and they just turn on the water and check bathroom faucet and crawl space and cannot find the leaking sauce. After he left, I went to use the shower. Stay away! He answered many questions, and gave me lots of tips on how to prevent in the future. Its hard enough to identify the positive features in one businesslet alone when a customer has to compare two to decide which is the better option. It's now 9pm. I called at 10:00 AM and I was told someone would be at my house by noon the same day. BBB is here to help. Everything about this interaction felt robotic and not genuine. Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing &. The end of the pipe where on of the leaks occurred was exposed in the basement and I showed this pipe to your technician. They told us they would be able to fix it this afternoon. While there was more, this is the short version. Nope. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Mr. Rooter has over 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and franchise locations. and it was the most ridiculous estimate I'd ever seen. 3. Today, July 18, my sewer is backing up again, and they are telling me there is nothing they can do about it, and they offer NO Guarantees! Verdict: Both Mr. Rooter and Roto-Rooter allow customers to request a quote online and make appointments over the phone, but Roto-Rooter takes it a step further by providing customers the added option to book appointments through an online scheduling portal. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. As we talked about. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. This tool was recommended by the company over the phone. When the technician left that day, the fuse was still blown and the equipment was still not running. Business response. The last was 5 days ago, and still no call back or resolution. They stood behind their 30 day guarantee. on a house I recently purchased. I admit I have never needed a plumber before. Desired outcome: As noted earlier, Mr. Rooter maintains an A+ rating with the Better Business Bureau, with a 100 percent complaint-response rate and only one complaint filed in the past 12 months. I had a kitchen sink drain that needed to be rodded because it was blocked. Verdict: Roto-Rooter is a pioneer in the plumbing industry, but Mr. Rooters consistent growth since its 1970 inception, paired with an A+ rating and 30-plus-year accreditation with the Better Business Bureau, secure its renown in the field. So I contacted the local Roto Rooter company to come and diagnose and repair the issue. Right after the installation kichen sink can't be used because down under the sink water is leaking. Thank you Watch the Ipad Trick!The tech came out, snaked my cleanout, thats all he did. Wow, if you dont like your job quit. Emergency service is especially beneficial when theres an urgent issue, such as a burst pipe, that could compromise another area of the home. Was told someone would call me when they were on the way. Roto-Rooter were very polite and friendly and sent me an email. Most homeowners will need to hire a plumber to sort out a clogged toilet, slow drain, or leaky pipesand these are services that most plumbing services are capable of handling immediately, with no need for extra tools, materials, or preparation. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. In the end, Roto-Rooter never reimbursed our neighbor in full. They were always very late except when that slimy toad came for the $$$, the project was changed without my knowledge leaving us unable to use the drains in our house for over 6 months while we are paying for their crap service because they haven't issued a refund for crappy service! For one, those with negative experiences are more likely to leave reviews (which also tend to be lengthier and more emphatic), which can skew ratings negatively. We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. A link has directed you to this review. I still don't know what the cause is or if he is coming back. Repair of refund (full or partial). Technician One and Two, lied that a 3 ft fibrous root was taken from the toilet drain in the Hall Bathroom. It turns out the plumbing lines are connected by a Y line and the first technician ran the snake into our neighbors apartment and destroyed our neighbors bathroom. When it comes to Roto-Rooter customer service, the company also has a 100 percent complaint- response rate, but there have been 250 complaints in the past 12 months. We value your privacy. We appreciate your feedback and are very sorry our service did not satisfy your expectations. Better Business Bureau: No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! HIRE SOME ONE ELSE. I would definitely hire them again and I would recommend them to my friends and family. He asked how old the house was and the condition of pipes. the job was done and the bill was $765.00. So I called Britton. The local serviceman resolved my issue. Desperate to get this matter resolved I finally agreed. On 01/24/23, a Roro-rooter technician came to my home and snaked the pipes leading to the sewer through two outside ports. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. I tried vigorously for an extended amount of time to scrub off the stains using cleaning chemicals and tools. Here are the reasons for my complaint: Both Mr. Rooter and Roto-Rooter services include a lineup of household plumbing needs, including some of the best drain cleaning services and best septic tank cleaning services, and they both have emergency availability. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Submitting a response indicates a willingness to work with customers to make things right. BBB Business Profiles are subject to change at any time. I called. The faucets dont work properly, there is still a leak, and now Rooter-Rooter wants more money. I called 2 sons plumbing in seattle they had it un clog in 35min charged a whole lot less roto company do not Use u will be so sorry. On 2/01/23, eight days later, I was outside and saw paper seepage down my lawn from the exposed lower access port. Therefore we paid our neighbor the difference of $1,502.46 because we felt bad for them. Win or lose, it'll cost them money. Guess what? At the end of the visit, I was called out of my home office and was charged $616 for the snake/camera service. I wanted to get completive quotes and beings they said they could send a crew out the next day we decided to go with them. This company is doing a disservice to its elderly customers by not offering them the proper support to understand the contracts that they present them with. The plumber told me the problem was root growth in the sewer line (which I later determined was PVC pipe without root growth) and that I needed to get the line cleaned out. When we tried to use the shower, we found that the faucets were so tight we had to use both hands to turn them. Not wanting to mess with RR again, I call EcoPlumbers. I was notably upset. So your cost would be about $800. The water clean-up work that they allegedly performed was superficial in nature and did not warrant a bill of $15,000. He really knew what he was doing. BBB Business Profiles may not be reproduced for sales or promotional purposes. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. This type of complaint reflects less on the company as a whole. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. I signed the invoice without being able to read it because he said something was wrong with the ipad. Also RR should have better assessed the condition of the pipe by looking closer at the exposed pipe before starting work. I had a toilet back up, and called for service, the guy who came out never looked at the toilet, and said I needed to have the lines "Jetted" so he arranged to have the guy come out the next day to jet the system. We definitely clear it the next day. Verdict: Neither Roto-Rooter nor Mr. Rooter average cost information is available online, and different locations and services may warrant different costs. Bill checked as commercial instead of Residential Wednesday the technician never showed. Because of that, we were glued by the phone. However, Mr. Rooter has an edge with more comprehensive water line, well pump, and sewer repair and replacement services. Maybe, but sometimes you have to pay more for quality. On December 29, 2022, Roto-Rooter installed replacement faucets. I'll begin with the BBB. 3. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. Never again! Regards, That is the best I can do for you. He was struggling to get the snake down the pipe at turns. Non functioning kitchen sink after the installation of water pressure booster, Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -. The appointments were made in approximately two weeks which was wasted & we have a serious plumbing area. See details. Better Business Bureau: BBB accredited Plumber since 2/22/2005. There was very little clean up and it was done. Three times & cancel you as a business is not run like that. There are multiple factors to consider when choosing a plumbing service. Thank you for your assistance in this matter. While this opacity can be frustrating for customers, theyll receive the most accurate quote if a plumber can assess the work that needs to be done in person. He showed up promptly and was courteous and efficient. The new company corrected the issue last week. There were extremely loud noises coming from the pipes when he ran the machine. Called Roto Rooter to clear a clogged storm drain on 29 December 2022 in Seattle area. As weeks progress, additional water spots continued to appear in the same area. I placed a trouble call on Thursday, July 21, 2022 and was given a confirmation date / time of Friday, July 22, 2022 between 8:00 am and Noon. They quoted us a price of $2400 and told us that if we didnt want to replace the shower, wed have to "get used to it". August 10, 2022, I called rooter rooter 3-days ago. Thats nothing. Then they charged me for 1000 dollar for all labor and explained me that that's the standard price for 2 people. Unsubscribe at any time. After their analysis they stated that many thins needed to be dome and they would only charge $1,200! 15 days have passed! Finally the other tech shows and says he needs to snake the sewer drain. I was polite and only ask Teresa to check the balances at which time Teresa wrote they had taken 490.00 off my bill, I never ask them to do that, they choose to do that on their own because the guy that had give me that estimate no longer works there..** this is cellphone number. All Rights Reserved. I called RR and informed them they broke the drain pipe. Please report them to the BBB. On Saturday, December 3rd I plugged a sink to fill it up and forgot about it (stupid, I know), causing the water to overflow into our laundry room and then through the ceiling into the bathroom/casita downstairs. Articles may contain affiliate links which enable us to share in the revenue of any purchases made. In these situations, its important to ascertain whether the company has responded to the complaint or taken any steps to satisfy the customer. I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. They did correctly diagnose the issue, but only after $2,694.91 in overpriced and unnecessary repairs at the recommendation of the plumber on the scene who was clearly only interested in getting additional charges. I get a call the afternoon of the 26th from a DIFFERENT person telling me that they can talk to me about the bill but that it is due today or else they are putting a lien on the landlord's house. They called about 30 minutes before Roberto, the technician showed up at my home. Roto Rooter - Company , Mrs. ** has apologized to me and I apologized to her, somehow there was a misunderstanding concerning this issue. These remediation people lied about raw sewage and then wanted to demolish my basement. He didnt tell until I wanted itemized information about the costs. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. [protected] The plumber was Dikembe McCaster. Thinking I was being advised correctly I agreed to get the matter resolved. $180 for fitting a shower head! Request a quote and read reviews, complaints, request a quote & more about this plumbing business. He proceeded to run a very large snake with a four prong cutting blade down a 1.5 inch drain pipe. He went over paperwork and the hold harmless clause. The neighbor sent us an invoice from another company putting the toilet in. DO NOT USE THESE FOOLS, YOU'LL REGRET IT. I asked the cost on the toilet flange and he priced that at $750. BBB Business Profiles may not be reproduced for sales or promotional purposes. Thats not enough. When you are charging 863.57 you should at least stand behind your work for 41 days. Thursday the technician told us that everything was dry and that they would not be cutting the walls or ceilings. ***** ******* ******. 4 grand! In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. During the whole hour, they don't spend all time on working, they even chatting on their car for about 15 mins. I spoke with him again yesterday and told him we are not taking responsible for the damage, to his pipes, due to the fact that he has old, galvanized pipes with cast iron fittings that are starting to fail in numerous places, and they all need to be replaced, plus I have photos of the old pipe if needed. How do I know I can trust these reviews about Roto-Rooter? However, I noticed black splotch stains on the floor of the tub. Mr. Rooter and Roto-Rooter are both companies with a nationwide presence. It had become clear to me that the charging was never going to stop. Quite the organized company. He said someone would be out shortly to do a probe. I'd give them a minus score if possible. I was not warned that remediation people would show when I called for service, so it was quite surprising and an invasion of my privacy. Had another plumbing company come in next day, who did disclose pricing on the phone, with a small jetter, cleared the blockage in five minutes and charged me $200. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. Provide the man with the refund. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Roto-Rooter Group. they came out and told us it was collapsed and would need the yard dug up and it would cost 4400.00. Prior to the installation my kitchen sink was working normally. Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. A willingness to work with customers to make things right to clear a clogged storm on... Offers: - No Overtime Charges for Nights, Weekends or Holidays- Complete plumbing & amp ; more this! At $ 750 well pump, and sewer repair and replacement services how do I know I can these... Left that day, the fuse was still not running, you 'll REGRET it Ipad Trick! the came! How do I know I can trust these reviews about Roto-Rooter wow, you! I wanted itemized information about the costs a Business responds to customer complaints is One roto rooter bbb complaints the visit, went... Water damage was not directly underneath the newly repair toilet for 2 people or promotional purposes walls ceilings! 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Well pump, and still No call back or resolution roto rooter bbb complaints clear to me that that the...

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