You can check the status of your Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. IN NO EVENT WILL SYNOLOGY OR ITS SUPPLIERS BE LIABLE FOR THE COST OF COVER OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE, PROFIT OR BUSINESS) ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. You will need to present the receipt or invoice as proof of purchase. Live Chat on Synology support page doesn't work and I spent an hour on hold. In some countries, Synology may at its own discretion apply the Synology Replacement Service to certain Products, through which Synology will ship a replacement Product to Customer before its receipt of the nonconforming Product returned by Customer ("Synology Replacement Service"). 4.3 Limitation of Liability. The NBD contract is an optional purchase , that allows next business day shipment of a replacement device in case your device fails. File or folder level data restoration makes data recovery fast and flexible. 3.1 Limited Warranty. Do I need to register my product for warranty? Check the warranty period of your Synology product The warranty period commences on the date of purchase shown on your purchase receipt or invoice. In case of hardware failure, NETGEAR might replace the ReadyNAS system at technical support's discretion. From the DSM interface: Go to Control Panel > Services > Synology Account > Extended Warranty Plus. Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. (d) "Spare Part" means any parts, accessories, components, and other equipment that are installed or incorporated in or attached to the Product. If the Customer requests Extended Warranty Plus Service from an area other than the selected area, Synology, at its sole discretion, may not provide Extended Warranty Plus Service; (c) Exceptions to coverage: The Extended Warranty Plus Service does not apply to overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of the countries and regions. For more details, please visit LIMITED PRODUCT WARRANTY. A promotional offer valid until August 31, 2022 extends eligibility beyond the 90-day purchase window for devices that are still covered by the original limited warranty. Seagate Service Centers The Product and any accompanying Software and documentation provided with the Product include proprietary and intellectual property rights of Synology and its third party suppliers and licensors. Email us on sales@pnpdxb.com with your device model number, serial number and (optional) purchase inovice and we will quickly get back to you. By activating the new plan, customers can extend their device's original limited warranty by two years, receiving up to five years of one-stop support for both hardware and software-related issues. Find the spare parts of your Synology product. Copyright 2023 Synology Inc. All rights reserved. . Please obtain and enter the verification code to bind your phone number. Password is required to use this service. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Stay up to date! Would not that depend on your purchase date which synology cannot possibly know? No. Enhanced security with an optional two-step authentication* to keep your information safe. Export Administration Regulations. Antivirus by McAfee (Trial) Antivirus by McAfee (Trial) . ), their current status, and their expiration date. Customized By. However you can do a CSI. The price for Extended Warranty Plus is calculated based on the model you intend to cover and the region you register it for. For more details, please visit LIMITED PRODUCT WARRANTY. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase. I'm trying to configure my NAS to be monitored in my Synology Account. Discontinued: The product is no longer manufactured. Finally, review the order and proceed to payment. If the Customer has not returned the nonconforming Product within twenty-eight (28) calendar days, Synology is entitled to collect the security in full from the Customer's credit card and to disable all services related to the serial numbers of the nonconforming Product and the replacement. Copyright 2022-2023 Synology Inc. All rights reserved. However, if a replacement is issued, you will be able to migrate Extended Warranty Plus from the defective product to the replacement unit provided by Synology. Press question mark to learn the rest of the keyboard shortcuts. Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. Find the documents and files for your Synology product. Should users need to expand the overall capacity of their RS1619xs+, the optional . How to I check if it is still under warranty? Check Standard Warranty. The laws of some states/jurisdictions do not allow exclusion or limitation of certain damages. Pricing for NBD contract varies model to model and we can quote you based on your model. For Customers not residing within the United States, any dispute, controversy or claim described in this section shall be finally resolved by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R.O.C. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees. 4 Remove the EMI sticker and unplug the power cord of the fan carefully. As multiple factors go into determining the validity of a warranty, you must speak with APC Customer Care Centre to obtain the most accurate information. Although software issues are not covered under warranty but we will do our best to fix the issue if it is pertained to Synology equipment. A 6-digit verification code was sent to . 3.2 Exclusions. The table below provides you an overview of the current support status of all our products and accessories. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement services. defective unit will have the faulty part replacement by Synology RMA center if unit is still under warranty or replace it with the same model only. 3.5 Replacement of New Product or Refurbished Product by Synology. Product Registration and Extended Warranty. Open the app and tap the, Enter the phone number {{ phoneMask }} that you set up with previously, and click. SOME STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER. Continue to complete the settings now. 3.4.1 General Replacement Service. Please note that part of the Refurbished Products would be with certain stain, scratches, or other minor wear and tear. 4 min read, 26 Feb 2023 The maximum warranty extension on Synology is 5 years. The system is processing. Contain at least two of the following: uppercase letters, lowercase letters, numbers, Not similar to the username or email address, Avoid character repetition (such as ababab or aaaaa) and common dictionary words. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. If you have confirmed that your Synology product is still within the warranty period, please contact the reseller or agent where you originally purchased the Synology product for replacement service or for further information on the replacement procedure. btw, (off-topic) finally got around to trying out Duplicacy. (a) "Products" refer to New Products or Refurbished Products. Manage Security Services Online To synchronize your licenses with MySonicWall, click the Synchronize button. Data protection Ensure business continuity with centralized backup solutions designed for maximum data mobility and flexibility. If you cannot present the receipt or invoice by the time you need the warranty service, you may try contacting the local distributor or reseller from which you purchased your Synology product for your purchase record. According to the Cybersecurity Law of the People's Republic of China, if you wish to use our Internet services in China, please bind your phone number to Synology Account for phone verification. 4 comments. The 1980 U.N. Convention on Contracts for the International Sale of Goods or any successor thereto does not apply. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. Synology may remove all information or data in the Product while it performs the warranty services and shall not be responsible for or liable to any data loss therein. Customer can only choose either of the optional services. (e) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synologys affiliate; "Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any updates or upgrades to such software. PLEASE NOTE THAT SYNOLOGYS WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. The easiest way is to contact us on sales@pnpdxb.com with your device model number and serial number and we will be able to look up that serial number in our database. No biggie as she ordered a new one earlier today, mainly was just curious. Whoz . According to the Cybersecurity Law of the People's Republic of China, you must bind your phone number to Synology Account for phone verification if you wish to use our Internet services (e.g., QuickConnect) in China. (b) As Synology provides the Extended Warranty Plus Service only in certain areas, the Customer must select the area to activate the Service during the purchase process.

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