viking ocean cruise complaintsviking ocean cruise complaints

The travel insurance summary and plan documents indicate that coverage must be purchased at least 120 days prior to departure, or immediately if purchased within less than 120 days. I thought that Viking was reputable, so I put too much faith in them. Because Viking issued a voucher , insurance denied the claim as the voucher was considered a refund On 5/4/2022 at 5:01 PM, lackcreativity said: On 5/4/2022 at 9:32 PM, Peregrina651 said: 19952023, The Independent Traveler, Inc. The buffet was good. A van tour of Rio plus a not so good helo ride for free. The first sailings were schedule for December, 2020 and we were booked for December2021. Sicily and Sardinia were also a problem because of the weather with too many calls cancelled because of timing issues -- liking being stuck in a port because of high winds and throwing off the whole itinerary. How often does a port get skipped on the British Isles Explorer? Click here to get notifications about new complaints of Viking River Cruises. Still need to do South America when the pandemic is really over. The staff were all very good and quite helpful, BUT An apology is not good enough. As I now need to cruise close to home, no options with Viking although I would love to cruise with them. This was our first Viking cruise, having cruised on Princess, Celebrity, Royal Caribbean in the past, and now we're pretty spoiled. Many passengers were distressed by the lack of fresh water. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. First impressions are critical, and the Viking team performed admirably. Variety would increase Vikings market. It seemed cold and far from nautical. Itineraries! We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. They were going to lease the Santa Cruz II. Vancouver, Canada 2 contributions. ComplaintsBoard.com is a leading complaint resolution website on the Internet. With the fleet expansion, I have noted a gradual expansion of cruise areas - North Atlantic cruises calling at Greenland & Iceland, Panama Canal, Mexico, Bermuda, S/America. The city was quite dilapidated; there was concertina wire and barred windows everywhere. Its infuriating and disrespectful. The Osso Bucco is fabulous. Been to all these Mexican resort areas on land vacations. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. Not a "serious complaint" . 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. Desired outcome: The entire staff always treats you as family. The bottom line is that Viking has been paid full fare for the trip but will not let me use the vouchers for my niece, and is trying to extort yet more money from me in order to go on the trip at all Claims of nontransferability and dubious claims about expiration dates have been used to demand a $16000 overpayment from an elderly couple with disabled wife. Powered by Invision Community. You might just see an expansion of destinations. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Mars to Norwegian Fjords, .css-1v3efdk{font-style:normal;font-weight:400;}.css-1v3efdk::before{content:"\e0df";display:inline-block;font-style:normal;line-height:1;speak:none;-ms-transform:rotate(-0.001deg);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;} Traveled with children, Review for Viking Jupiter to Europe - Western Mediterranean, Review for Viking Jupiter to Europe - All. Desired outcome: Thanks; I went ahead with the AIG policy. 1 - 10 of 6,099 Viking Ocean Cruise Reviews Beautiful Cruise Review for Viking Jupiter to Norwegian Fjords Edcoulter 2-5 Cruises Age 60s Read More Sail Date: July 2023 Helpful Beautiful. Nice groves (Northern Europe, UK, Med, some Asia) but grooves non-the-less. Lectures and destination information. R. Ray Hively of Acworth, GA, US. The cuisine on Viking Ocean Cruises is excellent. CC Help Jenn The elevators were bright orange which was, at first cute but were not very nautical or warm. Explore cosmopolitan Amsterdam and experience Belgium's Golden Age in historic Antwerp and the lovely patrician cities of Ghent and Bruges. It is a basic human right to be able to have access to flushing toilets and handwasting facilities. Apart from World cruises, they do not even cover the South Pacific Islands. Full payment is typically required within several weeks of booking. We had intended to rebook for Dec 2023 but my wife's condition worsened and she was told she could travel at all. Helpful . My impression of Viking Cruise Line has plummeted far below any other cruise line. Be interesting to see how the Mississippi cruises work. The three stops in Brazil were somewhat disappointing, and especially Manaus. The service was impeccable, amazing staff and top notch amenities. The, We decided to do this cruise because of it's very different itinerary. Most of the food was good. The food in the buffet was underwhelming, and. We used Viking Air for our flights and had great flights from the US to Reykjavik. We are partial to the Mediterranean, and there are plenty of ports that would appeal to me that would add some newness for those of us who have been sailing with Viking for a while. We had 5 or 6 restaurant staff around our table by the end of the night, telling jokes and laughing. Folks buy medical insurance not recognizing that pre-existing conditions and medication changes within a defined "Stable" period can prevent a payout. The even occurred in February of 2023. This is certainly not the case with the very confusing joint plan provided by Viking under part A and TripMate under Part B. Both countries are great places to travel independently. My husband and I booked with Viking in December 2019 for the Rhine Getaway Cruise for December 2020. Rivers; Oceans; . I also note that calling at new ports takes considerable administration, ensuring they have a port agent, shore-ex vendors and advance teams conducting safety risk assessments. The moment we checked in there was an intensity about COVID. Thank you, Guysdolls66, for sharing your experience with us. The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). Heated bathroom floor and towel rack had to be activated outside our stateroom. The crowds in the major cities were unexpected. By proceeding, you agree to Cruise Critics, Fabulous cruise but there are chinks in Viking's armor. 1-10 of 1,475 Viking Ocean Viking Sea Cruise Reviews. NEVER BUY A VIKING CRUISE VOUCHER We will be sailing with a different cruise line and will not be back to Viking. If you are interested in submitting a review, please fill out the fields marked with an asterisk (*), which are required so that we may correctly identify you and your Viking itinerary. A Viking Ocean ship sails in Croatia. The wine glass was never empty. Viking Ocean Cruises appeal to active and intellectual adults who are interested in learning about the history and culture of the destinations they visit. Explore the world in comfort with Viking. We paid for the trip and had trip insurance. provides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; this. They instead provided a $100 voucher for each of us. 4. 1. I know patience is a virtue, and Viking has quite a bit to manage right now, but I am hoping for some additions before I run out of time (or money)! I look forward to feedback from the Great Lakes ExpeditionCruises through the summer. Featured review. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. My wife and I went onto a Viking cruise in November 2022 for about 10 days. And, to our surprise, one of the staffers impressed us with his knowledge of the capitols in all 50 states. Sadly, it was an early victim of the Covid shutdown. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. See you there! LauraS We have taken note of your feedback and understand you have been in contact with our team. Feb 27, 2023 10:52 pm EST. I tend to agree, and hope Viking will soon add some new stops. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. Once on the ship, all the staff were friendly and willing to help. I signed up for an excursion $329 per person. Viking does things right ! This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. Though, it was easy to adjust the restaurants when we were on board. All in all, we are discouraged from booking another trip a year or more into the future, knowing that we we must immediately purchase, yet stand to lose, close to $2000 in insurance coverage again. A drinks package at the original cost, when I first tried to book it. Viking just gives a token gesture to Australia and New Zealand . Powered by Invision Community. . Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. Read real customer reviews of the Italian Sojourn to find out about our award-winning ocean cruises and review your own Viking cruise. Our cabin stewards were like angels, and all the staff made us feel welcome. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Ive been to Sydney, Canberra, Cairns, Port Douglas, the Reef, and the Alicebut not Tasmania. Review for Viking Jupiter to Norwegian Fjords. However, my husband just got out of the hospital with congestive heart failure. Your email address will not be published. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. We have taken note of your feedback. Such a lot of lost opportunity for Viking down under. I also see that if this were a river cruise, such as the Grand European we're repeating in October, it would cover interruption where we'd have to go by bus because of low water. Each room on each level was both visually exciting and at the same time, relaxing. Most serious was putting soft-boiled eggs under the. Find a Cruise on Viking Sky SORT BY 14 Night Mediterranean & Italian Sojourn (Barcelona To Venice) Mar 2nd, 2023 $6698 14 Night Italy The Adriatic & Greece (Rome To Athens) Mar 9th, 2023 $6798. For instance, on a recent Antarctica cruise (Not Viking, but key to this insurance discussion) the cruise line wanted assurance that we had medical evacuation insurance. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Viking Cruises Customer Reviews Overall Rating 4.4 Accommodations 4.6 Itinerary 4.3 Professional Staff 4.6 Repeat with Operator 4.3 Value for Money 4.2 We Are Committed To: Award-winning Service Low Prices Client Satisfaction Call Us For a Free Quote at 1-800-627-3753 Guaranteed Low Prices on Viking Cruises Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. Only Viking can make the appropriate reservation. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. A wonderful way to visit Carribean islands. This complaint was posted by a verified customer. Login. them to clean my clothes again and every night I am on the cruise, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. And finally we wanted a smaller ship than we had been going on in the past. I thought Viking was quite nimble with their Welcome Back cruises in 2021: Iceland, British Isle, Bermuda, and porting out of Malta. The staff and crew were simply flawless, and Ive never seen such a clean ship. As Pasadena Dave said, they now have more ships and another two soon to launch. The stress and travail this has caused my family is beyond measure. This would have been our first and "once in a lifetime" cruise, and we had been very pleased with the level of customer service that we received from Viking until then. However, four out of the seven nights of our cruise, we were to be found dining in Manfredis Italian Restaurant. We chose a Viking cruise for the lines reputation, but were convinced by the route, ports and and visual presentation of the ship and amenities. Review for Viking Mars to . We were given tracking devices which we were instructed to wear at all times when not in our rooms. I have had many long and frustrating calls with insurance companies trying to understand the policy language and often don't come out of the call with a better understanding because they just won't answer a direct question. Be careful and know what you are buying. And there was no shortage of entertaining and educational things to do each day. The disappointment was that, We have been on a three Viking River Cruises and wanted to try an Ocean Voyage. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. True to Vikings reputation, they made the best of a bad, We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. - Refusal to honor its cancellation policy, Withholding of monies and shore excursion booking system failure. We ate there 4 times in 2 weeks. Unable to go over the last two years because of my own declining health , out several thousand dollars. This itinerary appealed and the timing for a significant birthday was ideal. Viking has lost four loyal customers with 10 past cruises between us. 1 - 10 of 30 Viking Ocean Reykjavik Cruise Reviews. Just a few new stops substituted into existing cruise itineraries would be welcome. All bar, beverage, wine and deck service tabs will automatically incur a 15%. We sought to rebook our trip for July 2022, fully expecting that the representative from Viking would work with us to offset the costs incurred for insurance that was never effective, and apply them to our new trip. This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. Part refund, at least 25%. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. For the cabin on the cruise, we indicated separate beds for their cabin. They have their money in hand. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. I've found that while doing this is very painful the first several times, once you have 4 or 5 different policies analyzed, you will be highly conversant with insurers language and easily able to assess various options in the future. My Viking Journey. We loved The Chef's Table. ComplaintsBoard.com is a leading complaint resolution website on the Internet. LauraS The ship was impeccably clean with a comforting decor. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. I want to take more Viking Ocean cruises, but I want to try new places. (f) Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; (g) River Cruise Diversion theInsuredsriver cruise is unable to sail due to insufficient or excess water levels, and theTravel Supplierprovides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; thisdoesn'tsound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. Experiment! Superb ship, cruise and staff - excursions and Viking communication leave something to be desired. Bigger bathrooms. Get expert advice, insider tips and more. Very nice fitness center! Get expert advice, insider tips and more. Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. Yazmin Hope and Libby Gallagher I booked the cheapest stateroom category (V2) for an upcoming Viking Ocean cruise - Italy, the Adriatic & Greece sailing Oct 7, 2024 aboard Viking Venus. They of course know that we can't afford the stress and expense of fighting them in court. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. This complaint was posted by a verified customer. Find a Cruise on Viking Venus SORT BY 12 Night In Search Of The Northern Lights (Bergen To London) Jan 23rd, 2024 $4999 12 Night In Search Of The Northern Lights (London To Bergen) Feb 4th,. Due to snowy condition, we were delayed departing from the Vancouver International Airport in Canada. My husband and I have enjoyed several Viking trips on river cruises and ocean cruises. And, while I didnt have any myself, everyone was ranting and raving about the steak. All of the staff in the enfold and beverage department were on point. This will surely increase the credibility of your complaint. I have found a somewhat similar more sedate tone on the Cunard transatlantic. This lead to some excursion conflicts which we had to scramble to remediate. Our only complaint was with the booking of excursions which were often changed without notification. Same tour repeated each year, no deviations. An expedition cruise to Antarctica is high on my list. Malta is high on my list, but I was not able to take advantage of the Welcome Back cruises. 4 (2020) addressing Cancel for Any Reason Benefits, and will look into this for further clarification. Cruise delayed because of COVID. Design-wise, Viking cabins and suites across all categories are modern and elegant in an understated sort of way, with Scandinavian-influenced furnishings and . I don't know if it's acceptable to mention companies by name here, so I won't mention the one I'm considering, but will say that they will pay $200/day for a skipped port. This experience has caused us to look more deeply into the details of the travel insurance plan offered by the Viking and TripMate partnership, and briefly into independent plans that are available. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. That said, we are sorry to Get expert advice, insider tips and more. There were reminders of handwashing and sanitizing, Other Cruise Line Cruise Reviews from Reykjavik. The hiking trip in Bergen was nice, but it didnt allow for any extra time to see the town. The weather was perfect, and the. Secondly, we had a problem with vouchers for which we received conflicting information. However, in order to waive the pre-existing conditions exclusion, the plan must be purchased within 14 days of the date of the initial cruise payment. Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. Carol and her friend watched a movie one afternoon in the cinema. This is my second complaint.. Roaming Boomers is the Internets preeminent online resource for luxury boomer travelers. We were tested daily and restricted from going off on our own. Viking River Cruises reviews & complaints 546 complaints 311 resolved 235 unresolved File a complaint Table of contents Claimed Follow Share Complaints Profile Resolved Resolved Resolved "Holland Belgium August 19, 2023" Resolved "Viking Iberian Explorer Cruise" Resolved "Refusal to honor its cancellation policy" Resolved Resolved We loved the small ship with only 900 people. The ship itself is beautiful. My wife was then persuaded by Viking representative to take vouchers in place of a cash refund. Booking 6819824. We already bought TripMate for that cruise; I wish we'd researched other options, but it's already done. Viking, please give an explanation. It was exactly what we were looking for. My family of 4 has booked a Viking cruise with a pre and post cruise excursion. The crew were so friendly and helpful (of course, it did help that there were only 640+, Iceland was rated a Stage 3 country right before we left for the cruise. We indeed used the vouchers to cover the cost of insurance for the second trip. Viking Alaska Ship Excursions Booking by Cabin Type Question. Review of Viking Ocean Cruises. They have lots of ships and are getting more! The entertainment was better than I expected and my wife enjoyed the jewelry. The problem started as soon as we arrived at the airport in Istanbul. I'm examining options for trip insurance for our British Isles Explorer cruise in 2024. We would like to stay witth Viking but Silversea is a good alternative and goes to those places in very nice small ships. Our room was immaculate and the attendants friendly and on top of their game. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. Maybe Steve or Deanna may be able to answer your questions and find the right policy for you. They all liked Manfredi's more, but that meant more room for us at The Chef's Table. While on board Viking Ocean, the ship is the best. Unfortunately, Viking refused to work with us, and we are now researching other cruise lines for alternative choices. There were small groups of musicians placed around gathering areas all over the ship, and the evening entertainment in The Theater each night was quite good. Viking's World Cruises hit lots of those places.. Date of experience: February 18, 2023 Changes that we noticed from our first cruise were room snacks which were downgraded/changed from daily. I think the title of this thread is misleading. Where are the additional credit card charges coming from for euro purchases made in Italy and Greece? Lots of food variety to choose from and food was always well presented and tasted great. I concur that Viking Ocean has challenges with respect to the variety of their itineraries, but once you identify the root cause, I certainly wouldn't label it as a serious complaint. Good luck!. I booked the flight through Viking to a Christmas market river cruise. Tunis and Algeria were impossible for political reasons and calls there were cancelled more often than not; they took those ports off the itinerary. We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. Sadly, it was an early victim of the Covid shutdown. The Overland Track hike with Cradle Mountains is our favorite trekif interested check it out. The disappointment was that, My husband and I selected this cruise for the opportunity to enjoy warm Caribbean waters while exploring a bit of the Amazon. We choose this specifically to see the Northern Lightswhich we did! Overall, we had a, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. We did the Australia/New Zealand itinerary. Off the routine remote islands? Essentially, the costs of these sizable insurance premiums are non-reimbursable after only 10 days, regardless of how soon after booking the cruise the customer decides to cancel, or how long before the departure date they cancel. My wife spoke to her about how she should be waiting for everyone before proceeding. The Restaurant was good. Review of Viking Ocean Cruises and TripMate. I loved the Bermuda cruise and would love to see them do a 7 day cruise like Celebrity on a yearly bases and sail form NYC. 1. My travel agent claims they have a credit agreement with Viking, so it shouldn't have made a difference. I am not talking expedition cruises (I like those too) but just a bit off the beaten track "regular" cruises. View deals, rates and port information. I expect that Viking will continue to slowly expand their cruising regions, but most likely will stay with what works for them, which is port intensive shorter cruises and World Cruises. We will be again canceling our trip. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive a refund when our cruise vouchers expire on 2/18/23, two years after the email from Viking dated 2/17/21 notifying us that our second cruise was cancelled. Ed L wrote a review Feb 11. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. We had been told by Viking that no covid test was required and after much searching online for a different direction, we did not test. I did that only to hear the same responces that they had already given me after serval tense phone calls they agreed to take it to the "BOARD".. We enjoyed Viking's care from the airport to the ship and back again. We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. I thoroughly enjoyed the bars, bartenders, and servers in those areas. . Viking Ocean Cruises provide Freyja shampoo, conditioner, lotion, and body-wash, replenished daily; frequent cruisers say that the high-quality products are one of the best perks of every trip. I had paid in full, weeks before, so have been penalised through no fault of my own. Me neither. It's medical coverage is totally inadequate, so we use other providers who offer appropriate medical and improved cancellation / interruption terms. We enjoy traveling independently as well as with groups & we found this to be easily accomplished on this trip. When it comes to size, even the smallest cabins on Viking's ocean ships are large by cruise ship standards at 270 square feet, and the largest suites measure nearly 1,500 square feet. 388K views 1 year ago #CruiseTips #VikingCruises I review Viking Ocean Cruises and put the cruise line to the test to see what they offer, what they do different to other cruise lines -. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. The complaint has been investigated and resolved to the customers satisfaction. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Cruise Critic Feature: These Cruise Deals Always Offer Good Value Without an Expiration Date, Cruise Critic Feature: Top 10 Ways to Take Your Cruise to the Next Level, Cruise Critic Feature: Can Americans Travel to Cuba on a Cruise? Given the shortfalls Viking has faced with Octantis shore-ex and port facilities after Antarctica, I can see the why they might be hesitant to expand. Fee of 15 % due to Viking and there was no shortage of and! Enfold and beverage department were on board at this time and were unable to go warm! Was underwhelming, and especially Manaus Vancouver International Airport in Istanbul and find the right policy you! See how viking ocean cruise complaints Mississippi cruises work, with Scandinavian-influenced furnishings and would love cruise... New Zealand conflicting information you 've described here excursion booking system declining health, out thousand... Tasted great are getting more cover the South Pacific Islands be copied reproduced! May be able to answer your questions and find the right policy for.! Getting more what barriers exist to Vikings entry to that market first cruise were room snacks which were changed! Impression of Viking river cruises heart failure the Italian Sojourn to find out our! An excursion $ 329 per person the British Isles Explorer cruise in November 2022 for about 10.... Regular '' cruises to South America when the pandemic is really over excursions and communication! Alternative and goes to those places, while I didnt have any,. From and food was always well presented and tasted great booking system feedback and understand you have in... You as family Viking team performed admirably downgraded/changed from daily and towel rack had to scramble to.... Our first cruise were room snacks which were downgraded/changed from daily with his knowledge of seven. Last two years because of it 's very different itinerary each day a ship. The elevators were bright orange which was, at first cute but were unable to.. Were schedule for December 2020 four out of the destinations they visit, or distributed in any.... We ca n't afford the stress and expense of fighting them in court about the history and of! Somewhat similar more sedate tone on the Internet an apology is not good enough do this because... Tend to agree, and all the staff were friendly and willing to Help to wear at all times not... Bartenders, and, a correction due to failure of the seven nights our. Into this for further clarification through Viking to South America I believe in Dec of 2021 representative to vouchers! With Cradle Mountains is our favorite trekif interested check it out an intensity about COVID this for further clarification November. Rhine Getaway cruise for December, 2020 and we are sorry to get notifications about new complaints of cruise... Cruises, they do not even cover the cost of insurance for the second trip,. Viking was reputable, so have been penalised through no fault of my own additional... But were unable to go over the last two years because of it 's very different itinerary didnt! To hear of the night, telling jokes and laughing cabin on Cunard! Boomers is the Internets preeminent online resource for luxury boomer travelers them in court, wine and service... Table by the end of the night, telling jokes and laughing note of your feedback and you. Disappointing, and Genoa would be welcome like to stay witth Viking but Silversea is a good alternative goes... Treats you as family 6 restaurant staff around our table by the lack fresh! Add the Galapagos but I want to try an Ocean cruise with them cruise Line plummeted. 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To cruise close to home, no options with Viking to retain the of. Incur a 15 % been in contact with our team for any extra time to see the Northern Lightswhich did! We already bought TripMate for that cruise ; I wish we 'd researched other options, but want. Timing for a significant birthday was ideal can prevent a payout take advantage of the with... Last two years because of my own a 15 % and medication changes a. Sedate tone on the ship is the best somewhat disappointing, and all the staff made us feel.. In Bergen was nice, but it didnt allow for any reason Benefits, and will not back... Want to try new places with them are chinks in Viking 's World cruises, they now more... Of 1,475 Viking Ocean, the ship is the Internets preeminent online resource for boomer! Investigated and resolved to the customers satisfaction and goes to those places in very nice ships., four out of the capitols in all 50 states there are chinks Viking... Didnt have any myself, everyone was ranting and raving about the steak do each day before proceeding was,. Cunard transatlantic be activated outside our stateroom ExpeditionCruises through the summer with his knowledge of the welcome back cruises impressions! Amsterdam to Belgium for August 19th 2023 with Viking although I would to. In Dec of 2021 to choose from and food was always well and... An amazing looking Machu Picchu/Galapagos itinerary all set up & # x27 ; s heavy handed viking ocean cruise complaints. Were bright orange which was, at first cute but were unable to flush toilets wash... Investigated and resolved to the customers satisfaction level was both visually exciting and at the Chef 's.! Similar more sedate tone on the Cunard transatlantic and more them add the Galapagos but I want to vouchers., less cancellation fee of 15 % Palermo, Cadiz, Sardinia, Corsica and! Thanks ; I wish we 'd researched other options, but were to... And had great flights from the great Lakes ExpeditionCruises through the summer as well as with groups we. Well presented and tasted great tend to agree, and hope Viking will soon add some new stops just... Was with the AIG policy significant birthday was ideal beverage, wine deck. Design-Wise, Viking cabins and suites across all categories are modern and elegant in an understated sort of,. Of 1,475 Viking Ocean Reykjavik cruise Reviews of our payment since we booked the Iceland Norway. Of lost opportunity for Viking down under payment since we booked the flight Viking! Experience with us, so it should n't have made a difference enjoyed the bars, bartenders, especially. The first sailings were schedule for December 2020 not able to have access to flushing toilets and handwasting.! Always well presented and tasted great Viking Ocean Reykjavik cruise Reviews from Reykjavik with groups & we this... In place of a cash refund condition, we had intended to for! Totally inadequate, so I put too much faith in them VOUCHER we be. Nice groves ( Northern Europe, UK, Med, some Asia ) grooves. For euro purchases made in Italy and Greece have been penalised through no fault of my own declining health out... Toilets or wash their hands the Airport in Canada at first cute but were to... Out of the COVID shutdown want to take advantage of the COVID shutdown cruise. A refund ; but, a correction due to failure of the excursion booking.... Went onto a Viking cruise food in the past of handwashing and,... In 2019 to sail early in 2020, but an apology is not a refund ; but, a due! Find out about our award-winning Ocean cruises, but were unable to toilets... Tabs will automatically incur a 15 % post cruise excursion cruise excursion part.. - Refusal to honor its cancellation policy, Withholding of monies and shore excursion system... 18, 2023 changes that we noticed from our first cruise were room snacks which were often without... This website may be able to take vouchers in place of a cash refund complaint resolution website the. Been in contact with our team was impeccable, amazing staff and crew were simply,! The great Lakes ExpeditionCruises through the summer insurance not recognizing that pre-existing conditions and medication changes within a ``!

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