This was my first time at this particular Marriott. I had no problems with the service. This is white noise to me and didn't bother me. That was a bit bothersome since I stay in Courtyards and always get free wifi there. We will be back! Our Addison, TX hotel features a lively lobby bar, concierge lounge, and Starbucks Coffee that offer a great place to connect. Personalized services. I did eat in the dining room at breakfast, at about 3-4 pm and for dinner some nights. Coffee/tea in-room. Lifetime Platinum status but no upgrade and didn't get King as requested. Dallas Marriott Downtown: Incredible Concierge Lounge..... - See 778 traveler reviews, 309 candid photos, and great deals for Dallas Marriott Downtown at Tripadvisor. The sofa bed pulls out to a queen sleeper so you can accommodate additional guests, making the King Guest Room a preferred choice for families. The second time I stayed it was for 5 days. Inspired experiences. I called in, spoke to at least 4 different people. The concierge lounge is closed on weekends so they provided coupons for hot breakfast in the restaurant area. 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The hotel has all the amenities you would expect. Dallas Marriott Downtown: Incredible Concierge Lounge..... - See 777 traveller reviews, 309 candid photos, and great deals for Dallas Marriott Downtown at Tripadvisor. See 117 photos and 1 tip from 108 visitors to Marriott Suites Concierge Lounge. Our Concierge Lounge boasts some amazing views and as we hope you would agree, the service from our Marriott Hosts is the perfect complement for a complete Concierge Level experience. Once again, thank you for your loyalty and we hope to welcome you back to our hotel soon.Sincerely,Chandler. I'm not certain, but I'm thinking the airport may be sensitive to noise over the hotels in that area and re-route departures to another runway. Please accept our sincere apologies for the issue with your In Room Dining order. I feel like I'm being given the runaround.I have had incredibly poor service and zero sense of urgency from staff to help solve my problem. This was my first time at this particular Marriott. See 3 photos from 246 visitors to Marriott Concierge Lounge. "Nice lounge, beautiful view." Dallas Marriott Downtown: Outstanding Concierge Lounge - See 773 traveller reviews, 309 candid photos, and great deals for Dallas Marriott Downtown at Tripadvisor. Ordered room service and was delivered wrong food, but was quickly rectified. M Lounge Dallas Marriott Downtown has the second largest M Club in the country. Then the printer wasn't working.A few days later, I checked my credit card statement and noticed that 1) I was still overcharged for my room and 2) a mysterious second charge for over $100 from the hotel had appeared on my statement for the day AFTER I had already checked out. The staff seems to be very nice and attentive. If you are a light sleeper YOU WILL hear the overnight flights arriving and leaving airport. Dear Blatshaw,Thank you for your glowing feedback and we appreciate very much. That place is the M Club, available at select Marriott Hotels. I would highly recommend staying somewhere else. I hope to stay again. Anytime, any day, with 24/7 access. © 1996 – 2020 Marriott International, Inc. All rights reserved. The M lounge on the 15 th floor has a nice view but is quite inadequate compared to other Marriotts it's smaller, dated, had no snacks or candy. Concierge desk. It said on the screen that free wifi is available for Rewards members, but again, my situation didn't fit that scenario. … My room was cleaned by about 3pm each day so I had no problems with that service. Once again we would like to apologize for this unfortunate occurrence and we hope you can give our beautiful property another chance in the future. Rooms are a bit dated but clean and beds are comfortable given age. It was once I got to the billing experience that everything went downhill.The hotel tried to charge me for a bar charge that occurred before I even checked in to the hotel. I never write reviews, but the poor experience I've had with this hotel has motivated me to warn others about their billing practices.The hotel itself was fine. I'll be returning to this hotel for sure during my visits for future business!More. I ate on the property at the lobby restaurant but there are many restaurants in the area if you have a car. Guarda 8 foto e 3 consigli di 148 visitatori su Marriott Concierge Lounge. Overall, would stay again given proximity to airport. Taking care of you has always been our number one priority, so you can focus on what's most important to you. I had a great room, quiet, did not notice airport noise except at about 7:00 each morning when the flights began in earnest for the day. We have addressed this issue with appropriate department heads to ensure it will not repeat itself. Enjoy complimentary food and beverages throughout the day, relax and watch some TV, catch up on emails enjoy informal meetings with colleagues. All in all, I had a comfortable stay with all my needs taken care of. Please see our partners for more details. Work and play are at their finest in our elevated lounge. Also, the hotel shuttle to/from the airport is a regular service and I had great service from the driver. Concierge Lounge Our beautifully appointed Concierge Lounge offers an exclusive getaway for our concierge-level guests. I had a room right in the hallway where the elevators are and I could hear noise when people summoned an elevator and talked before it arrived. Our generously sized King Guest Rooms are as spacious as they are comfortable, with a dedicated work desk, comfortable seating area and large smart TV for your enjoyment. "Pretty neat: they serve breakfast, hors d'oeuvres at 5:30 PM and..." Hotel Bar in Dallas, TX Stayed here two nights for business. Dallas/Fort Worth Airport Marriott: Concierge Lounge - See 735 traveler reviews, 214 candid photos, and great deals for Dallas/Fort Worth Airport Marriott at Tripadvisor. Local restaurant dinner delivery. In this hotel, it was a $12.95 charge (I think it was per day, not sure) and if you want high-speed internet it is more. As part of Marriott International's family of brands, we have implemented a variety of new … There's a Subway across the street from the hotel for those who want fast food. I'll be returning to this hotel for sure during my visits for future business! See 4 photos and 3 tips from 102 visitors to Concierge Lounge Marriott. Lobby and restaurant is updated, but remainder of hotel is in need. They promised to call back the next day, but I had to initiate the call myself and re-explain the entire situation all over again, just to have them tell me they'd have to check with management before they could give me a refund. Please give me a call at 972-929-9563 if there is anything else I can do for you. 320chandler, General Manager at Dallas/Fort Worth Airport Marriott, responded to this review. I stayed at this hotel because I was taking class that is being held here. Unfortunately due to high occupancy we were not able to provide you with an upgrade. For all your hard work, you deserve an exclusive space to retreat, recharge and refocus. That wasn't often during the night, but sometimes early in the morning. more. We asked about an Uber and they have a car and driver that works from here that took us to our dinner choice. Get your coffee from the machine that..." Thanks. Review tags are currently only available for English language reviews. Dear Spudinator,Thank you very much for your comments and recognizing our staff member. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Our Concierge Lounge features natural light and provides spaces to relax, enjoy light bites, socialize and work. "Great breakfast including hot foods. The best part is their fitness room with pool. Given the COVID-19 pandemic, call ahead to verify hours, and remember to practice social distancing Dear Bahudin,Thank you for your review and we look forward to your future stay.Regards. It's a bit expensive at $18 per person but I always had great service and the staff was ALWAYS very pleasant!! Innovative spaces. Marriott Proprietary Information, https://www.marriott.com/hotels/maps/travel/daldt-dallas-marriott-downtown/?directPageRequest=true, Room 1 King & 1 Queen, Guest room, 2 King, 1 King & 1 Queen view, 1 King & 1 Queen, M Club lounge access, Guest room, 2 King, Pearl Suite, 1 Bedroom Suite, 1 King, Bathrooms: 1.5, Plaza Suite, 1 Bedroom Suite, 1 King, Bathrooms: 1.5, Presidential Suite, 1 Bedroom Presidential Suite, 1 King, Bathrooms: 1.5, This room features M Club Lounge lounge access, Connecting rooms are available (for some rooms), This room type does not offer mobility accessible rooms, This room type offers accessible rooms with roll in showers, This room type offers hearing accessible rooms with visual alarms and visual notification devices for door and phone, Rollaway beds permitted: 1 at 25.00 USD per night, Desk, moveable, with ergonomic chair, and electrical outlet. We look forward to your return.Regards, This is the version of our website addressed to speakers of English in the United States. We look forward to your return.Regards. This is not common for our hotel as we pride ourselves in excellent service. Stephen W. is drinking a Deep Ellum Lager by Deep Ellum Brewing Company at Marriott Suites Concierge Lounge Earned the Happy Brew Year (2020) badge! Enjoy complimentary food and beverages throughout the day, relax and watch … Earned the Hopped Down (Level 8) badge! Newspaper in … I have always loved Marriott hotels but this one is clearly not well managed. Late Check-Out: Available upon availability. This is not common for our hotel but I am glad that our staff was able to resolve the problem in a timely manner. No problems with that service lifetime Platinum status but no upgrade and did get! Members, but sometimes early in the morning breakfast buffet was food with to. 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