They may involve different methods like washing (using water as a cleaning and rinsing agent), friction (as in using an abrasive), static electricity (by using a static mop), suction (by using a vacuum cleaner), or by force (by using pressurized water). Occupied. Replace all soap and sanitizer products. The divide-in-half method is another cleaning process. hapter 23 Housekeeping and Linen 23 Housekeeping and Linen Management ... (SOP) providing a step-by ... and cleaning cloths can be sent to the laundry for cleaning. Housekeeping room attendants are responsible for cleaning a hotel room during a guest's stay and immediately after his departure. Put the soiled linen in the linen hamper provided in the maids cart. Replace all toiletry products. 4. Let us discuss step by step Step 1. Whether you run a cosy B&B or a five-star hotel, guests never expect to be greeted by dirt, hair, or dust in their room, and complaints or negative reviews are understandable if this does happen. Ensure that spray bottles are full and function, sprayers are functioning. 1. Most companies will have a mandatory two-knock, two-announcement rule. Window cleaner All-purpose disinfectant Room deodorizer Furniture polish Toilet bowl cleaner and disinfectant (noncorrosive) 6) Mold/mildew remover 7) Chrome polish 8) Mop 9) Vacuum 10)Broom 11)Dust pan 12)Dusting brush 13)Scrub brush 14)Grout brush 15)Scrub pad 16)Bucket 17)Pair of rubber gloves 18)Clean rags 19)Trash liners 20)Light bulbs, 1) Free of dust and dirt 2) Free of exposed wires 3) In working condition Vacuum bag is not full. These projects also provide opportunities to confirm the condition and safe operation of doors, windows and light fixtures. Collect and replace used bedroom and bathroom linen. In case the guest does not want the room serviced, ask for an alternative time. This is where housekeepers must knock twice and say "housekeeping" and upon entering the room again announce themselves once more in case the guest didn't hear them from outside the room. This strategy allows housekeepers to move through the room without tracking dirt and germs back into the areas they've already cleaned. housekeeping and is responsible for translating hotel policies, procedures and standards into housekeeping operations. ASSISTANT HOUSEKEEPERS head a shift as the housekeeping provides 24 hour service. Reduce, reuse and recycle Waste elimination at source must be a hotel’s number-one priority. Should start cleaning … Remove PPE and perform hand hygiene and put on new gloves. 2. This enables you to use the dirty fitted sheet as a … Since the Housekeeping Division already had control of linen purchasing, distribution and repair, it was felt that it was also logical for the laundry to be included in this operation. Housekeeping is not just cleanliness. Check and refill dispensers. Once inside always start the cleaning process by stripping the sheets. Say, sweeping → Dusting → Mopping/Suction Cleaning → Disinfecting → Air Freshening. 1. Do the same with the fridge, if the room has one. Sanitise the TV remote and telephone with the supplied cleaning product on a dry cloth. The SOP for cleaning the guest bathroom is given below. TASK 01: Assignment Sheet .......................................................................................................... 4 TASK 02: Cleaning Supply Caddies............................................................................................... 5 TASK 03: Carts ............................................................................................................................... 6 TASK 04: "DND" Rooms ................................................................................................................ 8 TASK 05: Enter Room .................................................................................................................... 9 TASK 06: Position Cart................................................................................................................. 10 TASK 07: Room Cleaning Sequence ........................................................................................... 11 TASK 08: Check-Out Rooms ....................................................................................................... 13 TASK 09: Deep Cleaning Rooms ................................................................................................. 14 TASK 10: Empty Trash ................................................................................................................. 17 TASK 11: Room Service Trays/Tables ......................................................................................... 18 TASK 12: Remove Dirty Terry And Bed Linens ........................................................................... 19 TASK 13: Fresh Linen .................................................................................................................. 20 TASK 14: Clean Vanity/Sink/Mirror/Hair Dryer ............................................................................. 21 TASK 15: Sanitize Glasses/Mugs And Wash Coffee Pot ............................................................. 22 TASK 16: Clean Toilet .................................................................................................................. 23 TASK 17: Clean Shower/Tub ....................................................................................................... 24 TASK 18: Clean Shower Curtain/Liner ......................................................................................... 25 TASK 19: Facial/Toilet Tissue ...................................................................................................... 26 TASK 20: Refresh Towels ............................................................................................................ 27, TASK 21: Replace Bathroom Amenities ...................................................................................... 28 TASK 22: Clean Bathroom Door .................................................................................................. 29 TASK 23: Clean Bathroom Floors ................................................................................................ 30 TASK 24: Making A Bed ............................................................................................................... 31 TASK 25: Clean Under Bed ......................................................................................................... 34 TASK 26: Bathrobes/Slippers ....................................................................................................... 35 TASK 27: Straighten Guest Personal Items ................................................................................. 36 TASK 28: Clean Closet/Door/Safe ............................................................................................... 37 TASK 29: Clean Furniture ............................................................................................................ 39 TASK 30: Sofa, Chairs And Cushions .......................................................................................... 41 TASK 31: Clean Artifacts .............................................................................................................. 42 TASK 32: Clean Pictures/Mirrors/Frames .................................................................................... 43 TASK 33: Clean Television/VCR/Remote .................................................................................... 44 TASK 34: Clean Alarm/Clock Radio ............................................................................................. 45 TASK 35: Clean Lamps/Light Switches........................................................................................ 46 TASK 36: Clean Telephones ........................................................................................................ 47 TASK 37: Clean Ice Bucket/Tray .................................................................................................. 48 TASK 38: Clean Mini Bar.............................................................................................................. 49 TASK 39: Align Drapes And Clean Shutters/Blinds ..................................................................... 50 TASK 40: Replace Bedroom Amenities ....................................................................................... 51, TASK 41: Clean Balcony/Patio/Plants.......................................................................................... 52 TASK 42: Clean Windows ............................................................................................................ 53 TASK 43: Clean Entrance Door(s) ............................................................................................... 54 TASK 44: Clean Air Condition/Heating Unit ................................................................................. 55 TASK 45: Clean Baseboards/Ledges........................................................................................... 56 TASK 46: Vacuum Room ............................................................................................................. 57 TASK 47: Spray Rooms ............................................................................................................... 58 TASK 48: Inspect Room ............................................................................................................... 59 TASK 49: Making Up Cribs And Rollaway Beds .......................................................................... 60 TASK 50: ___ P.M. Report ........................................................................................................... 61 TASK 51: Return And Restock Cart ............................................................................................. 62 TASK 52: Clean Vacuum Machines ............................................................................................. 65, HOUSEKEEPING ROOM ATTENDANTTASK 01: Assignment Sheet, PROCEDURE Go to the Housekeeping office to pick up, STANDARD All Room Attendants have written room. 1.5 Interpret enterprise policies and procedures for the provision of housekeeping services 1.3 5 5 1.6 Identify and explain the role of communication in the provision of housekeeping services 1.1 6 6 Element 2: Clean and prepare rooms for incoming guests 2.1 Replenish linen room supplies 2.1 7 7 Stored well—sufficient housekeeping rooms/closets should be provided throughout the facility to maintain a clean and sanitary environment; Mopheads should be: Laundered daily; Dried thoroughly before storage; Stored up when cleaned; Stored down when dirty; Soiled utility rooms/workrooms. All the packaging materials and product to be packed are arranged in such a way that the p… Floor Attendant Show. This is the general surface cleaning process: Thoroughly wet (soak) a fresh cleaning cloth in the environmental cleaning solution. Housekeeping-Hotel. Housekeeping Attendant (Manual Cleaning) ... wash-and rest-room ... • Complete preparation for housekeeping activities following, SOP 45 SOP 31 SOP 35 SOP 35 SOP 27 SOP 36 SOP 36 SOP 28a SOP 28a SOP 28b SOP 18 SOP 17 SOP 1 SOP 11. Vacuum floor carpets and rugs. 2. 5. Maids and cleaners vacuum rugs and furniture in hallways, rooms and public areas. Hotel housekeeping 101: Tips and tricks for clean hotel rooms Forget uncomfortable beds, poor service, or itchy bathrobes: hotel guests are most likely to be put off by poor housekeeping. All packaging materials including overprinted materials should be received in full quantity as per indent before starting packaging operation. 6. Clean the room as previously directed Ensure proper line clearance before starting of any filling/packing line. If the guest is willing, proceed to clean the room. Post by Admin , If the guest has checked out, the room must be prepared to be sold again. An important factor of quality assurance is good housekeeping. In this case there are some important points that must be done by Room Floor Section or Section when preparing the room who had just left behind by guests. Open bathroom ventilation. Guest room doors must be open whilst cleaning is in progress. Good housekeeping presents the College in a manner which reflects a well-run, high quality facility to all students, guests, faculty, and staff. IP Attendant Console Application, iPECS Attendant iPECS Attendant is a powerful PC based attendant console, CHAPTER Executive Housekeeping Area Attendant Laundry Attendant—AM Shift Laundry Attendant—PM Shift FIGURE 15-2 Organization chart for a housekeeping department in a limited-service, Housekeeping #17 City Initiated Housekeeping Changes, Model Curriculum - Bihar Skill Development Curriculum . Write your full name on assignment sheet. Shake out the linen to ensure that no guest articles are lost in the folds of linen. Perform the following sample proper housekeeping procedures for an occupied room and use the housekeeping SOP checklist to record task completion: Clear the dustbins. 3.1.4 Practice wastage control in handling cleaning equipment and chemical Wastage from the housekeeping department including cleaning materials and plastic packaging. Must take care while cleaning and polishing ; not to damage room cleaning procedure in housekeeping and! 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