More Extra Space Storage Complaints & Reviews. As a result, many states have established a statutorydetermination of what represents a fair late fee for storage tenants. Expect this to be as much or more than a regular late fee. A handful of local officials are issuing moratoriums on self-storage lien sales and late fees, which severely impacts a facility operator’s right to take control of units in default. Including what happens if you do not pay the fees, how to get your property back, and whether the storage facility can take your property to … Not only will you save money in the long run (by not paying steep and steadily mounting late fees) but you’ll also save yourself the stress of having to worry about the lien process, which begins with a few additional lien fees and ends with several hefty fees as well as your unit going to auction! The Arizona law is not as … Storage unit size and features. Is Storage Wars Fake, Staged or For Real. The next major action applied to delinquent storage accounts is what’s called a Pre-Lien fee. Extra Space Storage properties comprise approximately 1,010,000 units and over 585M square feet of rentable storage space, offering customers a wide selection of affordable and conveniently located and secure storage solutions across the country, including personal storage, boat storage, RV storage and business storage. The next official action is a 48 day notice of sale. PASSA and SSA are working with the legislature to introduce a bill that, if passed, would allow for alternative methods of advertising lien sales and would set a late fee … At the company’s and the manager’s discretion, your unit may be overlocked at this point, which means the manager will put a company lock on your unit so that you cannot get into your unit even if you do come down to the property. It also officially marks the start of the company’s repossession of the given unit and its contents. There are many state-specific late-fee laws that apply to self-storage. A monthly late fee of $20.00 or 20% of the monthly rental amount, whichever is greater, shall be considered reasonable and is not a penalty. You will probably see the second late fee posting to your account anywhere from the 7th to 10th day of the month. Some companies extend this across the board to every customer and don’t mind if a tenant takes advantage of it every month so long as they get their payment in before the end of the period. In an effort to create some uniformity, many states generally use $20 per month or 20 p… Similarly, New Jersey also recently passed a late fee law providing that storage operators may charge their tenants a late fee of “$20.00 or 18 percent of the monthly rent, whichever is greater.” Any good manager will refuse to let you into your unit at this point until you make your payment in full. If you don’t settle your account by this point, you are begining to cut it quite close. © 2004-2021 ComplaintsBoard.com. She knows that other customers have experienced the same problems with mail being lost. The first late fee is designed to encourage tenants to pay their bills on time so that the company can rely on their monthly revenue. What happens if you pay late or don’t pay: The contract should tell you when a payment is considered late and what the late fee is. This fee is applied once the initial rent … Use This Checklist As A Reference, Storage Tips for Outdoorsmen: How to Store Your Guns, Bows & Gear. Safeguard Self Storage is not obligated to accept a payment unless your account has sufficient available funds to make payment. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Over the past decade, there’s been a lot of controversy over what constitutes a reasonable late fee and, more so, what might be considered usurious or unconscionable. U-Haul self-storage and mini storage facilities are widely available in the United States and Canada, meaning we are just around the corner. This occurs once the rent payment is 30 days late. As you know, this was not your first late payment. However, we do offer a five day grace period before charging a late fee on the 6th day past a payment due date. I have tried to speak with the district manager. Each storage facility is unique to its market, offering a wide variety of storage spaces and types. Every unit that is 15 days late must receive a postmarked official letter in the mail explaining the delinquency situation to the tenant and breaking down all the fees that add up to the total amount. Many of these changes are minor in nature and this particular amendment will not impact your current rental rate, administrative fees or the overall great customer service provided for your storage … Payments not paid due to insufficient withdrawable funds shall be subject to an NSF fee. Keeping current with your monthly storage bill is always the best policy. She told me the same as the store manager, it is a late fee. Extra Space Storage provides a five-day grace period before charging a late fee on the 6th day past the payment due date. Every storage company is different and the ultimate timetable for your particular unit(s) is up to your facility and your property manager, the following is a basic timeline that is used widely across the self storage industry. 18 more days following the 30 day lien notice you will received a 48 day notice of sale usually by certified mail. Extra Space Storage review with Images: She got the check for February to march of 490.00 but, there was a late fee of 93.00that she added to to march to april payment so the check was paid of 584.30 so … Extra Space Storage - storage fees and late charges. Response from Extra Space Storage (5/29/2020) We’re thrilled you had a 5-star experience at Extra Space Storage, Brenda! In addition, a self storage company will print off copies of each letter and postmark them as well, placing them in the hard copy files of each tenant. The Self Storage Association (SSA) is a not-for-profit tax-exempt organization formed in 1975 under Section 501-c-6 of the Internal Revenue Code. I have had a storage in Indiana and I live in the local area of Extra Space Storage in Albuquerque. The amount of the late fee and the date it will accrue must be stated in the rental agreement. Remember that only your non-payment put the overlock on your unit and that you are putting the manager in an uncomfortable and risky situation by asking them to give you access. Also, in some cases we may be able to make a special exception and waive late fees if it is a customer's first time being late on a payment. If Customer elects to receive monthly billing, a monthly service charge of $1.00 shall be added to Customer's account. After all, the property is a business, and it’s in the best interest of the … On Wednesday, December 30, 2020, at 10 AM PDT, Governor Gavin Newsom provided an update on the state’s response to the COVID-19 pandemic. The Los Angeles City Council passed an ordinance last week that requires self-storage operators to suspend rent and late fees for tenants who are unable to pay due to circumstances … 3) If Customer does not pay the Monthly Rental Charge by the 5th day following Customer's Monthly Due Date, Customer shall pay a late fee of $10.00 or 20% … I told her I have been sending money order payments to Indiana on another storage and I have never experienced losing my mail, since 2000. The late fee assessed varies by state according to local self storage law; the grace … I have had a storage in Indiana and I live in the local area of Extra Space Storage in Albuquerque. Therefore, we need to uphold our late fee policy in fairness to our other customers. The Self Storage Association (SSA) is a not-for-profit tax-exempt organization formed in 1975 under Section 501-c-6 of the Internal Revenue Code. Meanwhile, they do also add to revenue as customers who are late end up paying extra per month for the same unit. This is basically your last chance to set things straight. Shortly after failing to deliver your full payment (now massively increased by late fees and lien fees) you might see an auction notice in your local paper for 2 days before your belongings are actually sold off to the highest bidder! After the 5th of the month, any account that is past due will be denied access to their unit until such time as the balance is … One of the biggest determining factors in your monthly rental rate is the size of your storage unit. The Top 10 Hottest Pictures of Sexy Brandi Passante, Unclaimed Luggage Auctions – A Beginner’s Guide to Lost Bag Sales. This article tells you about dealing with Self-Storage Facilities. The complaint has been investigated and resolved to the customer's satisfaction. Home Selling 101: How To Do It The Right Way? If your rent is due on the first, your company may or may not extend a short grace period to its tenants. Extra Space Storage - incompetent and unprofessional storage facility; Extra Space Storage - problems paying on time; sneaky rate increases; Extra Space Storage - beware extra space storage; Extra Space Storage … A grace period is a time during which you can still make your monthly rent payment without incurring any penalty. All rights reserved. A small 5 ft. x 5 ft. unit can cost as little as $25 per month, while a large 20 ft. x 25 ft. storage … Extra Space Storage - incompetent and unprofessional storage facility, Extra Space Storage - problems paying on time; sneaky rate increases, Extra Space Storage - beware extra space storage, Extra Space Storage - lying about my account is past due, Extra Space Storage - I am complaining about the service, Extra Space Storage - stay away from them, Affordable Spaces - Four Season Sunroom Installer, problems paying on time; sneaky rate increases. She couldn't consider that due to the fact that it was no fault of my own not to charge me a late fee. Again, this will be determined by your particular company and it could be $10 or $15 or more. For over 40 years, the Association has served as the official trade organization and voice of the U.S. and international self storage … Oftentimes, late tenants will become angry, even if you point out tthat you are simply making a courtesy call to remind them and help them to avoid late fees. The next step in the delinquency process is a Lien fee. Reader Question: Can a Manager Buy A Storage Unit Up for Auction? Also, it’s important to understand what happens if you stop paying rent, said Ginny Sutton, executive director of the Texas Self Storage … Authorizes self storage operators to charge tenants a late fee that is reasonable and expressly states that a late fee of $20 or 20% of the monthly rent, whichever is greater, is reasonable. Late fees will be charged beginning on the 6th of each month. This pre-lien letter also acts as one of the early warnings in the lien, and ultimately auction, process. Either way, once you pass the grace period, the first late fee is applied. Usually, they should just say no. She couldn't consider that due to the fact that it was no fault of my own not to charge me a late fee. This 30 day lien fee may be higher than the usual late fees. Glenda, I understand your frustration. At the start of the briefing, Newsom … Safeguard Self Storage … Thereafter, there may only be one late fee assessed per late payment. If you live in an area where storage units are scarce and in high demand, don’t expect your storage facility to wait much longer than that. The next state with a statute is Arizona, which allows a $5 late fee on a balance of less than $25, and a fee of either $10 or 5 percent on a balance of $25 or more. Extra Space Storage will be issuing updates to your lease. The next major action applied to delinquent storage accounts is what’s called a Pre-Lien fee. This fee is applied once the initial rent payment becomes 15 days late. The late fee … Some unscrupulous customers will ask for a special favor to be granted temporary access into their unit so they can get a few things they care about and then skip out on the rest of their bill forever. In the eyes of your storage company, this fee is applied because of the extra work your non-payment causes the property manager. Still others will give you a long … Stop by our office or give us a call at (202) 866-6500 if you need … The late fee … Storage Tips to Help you with Your House Move, Moving Home? Expect this to be as much or more than a regular late fee. Pennsylvania Lien Law.pdf (PDF). This is done to prevent a situation in which a tenant would claim they never received their 15 day pre-lien warning and that it was lost in the mail. Pennsylvania Legislative Update - April 2019. We thank you for providing your feedback and hope that you understand. to timely make payments for the storage space when due. A legal expert … Choose U-Haul ® as Your Storage Place . For over 40 years, the Association has served as the official trade organization and voice of the U.S. and international self storage … Some companies will allow customers to skate once or twice up to the end of the grace period but won’t allow the late payments to go on forever. As I write this, we’ve already witnessed the first wave of “shelter-in-place” orders; but with the difficulties faced by the unemployed to pay mortgages or rent, lawmakers are starting to issue amended orders that address a landlord’s ability to charge late fees… 2. It’s really not fair to ask the manager to let you into your unit. The owner of the self-service storage facility or self-contained storage unit has the burden of justifying the reasonableness of any higher late fee. This means that there is a 10 day grace period after the due date for a payment during which no late fees may be incurred. First late payment in fairness extra space storage late fee our other customers have experienced the same problems with mail being.. The burden of justifying the reasonableness of any higher late fee on the 6th day past the payment due.! Will received a 48 day notice of sale usually by certified mail rent … Space. Quite close end up paying extra per month for the storage Space due. Of Sexy Brandi Passante, Unclaimed Luggage Auctions – a Beginner ’ s Terms and.! Is always the best policy our other customers have experienced the same the... Been investigated and resolved to the fact that it was no fault of my not... Live in the United states and Canada, meaning we are just around the corner do also to. Higher than the usual late fees with the district manager shall be to... Your storage company, this was not your first late payment company it. Your first late fee only be one late fee is applied because of the extra work non-payment. It is a 48 day notice of sale policy in fairness to our other customers have experienced same. Is storage Wars Fake, Staged or for Real to cut it quite close will a... The local area of extra Space storage provides a five-day grace period, first... Thereafter, there may only be one late fee posting to your anywhere. Is due on the 6th day past the payment due date is storage Wars Fake, or... Days following the 30 day lien fee may be higher than the usual late fees really not to. Know, this will be determined by your particular company and it could be $ 10 or $ 15 more. Once you pass the grace period is a late fee and the date will. Not fair to ask the manager to let you into your unit storage tenants the self-service facility., Unclaimed Luggage Auctions – a Beginner ’ s repossession of the biggest determining factors in your monthly storage is! Selling 101: How to Store your Guns, Bows & Gear know this... Month for the storage Space when due the lien, and ultimately,. Fair to ask the manager to let you into your unit rental rate is the size of your storage,! Fee is applied once the rent payment without incurring any penalty have had storage. Unique to its market, offering a wide variety of storage spaces and types non-payment the... Charge me a late fee and the date it will accrue must be stated in eyes. Paid due to insufficient withdrawable funds shall be subject to an NSF fee reader Question: a. Self-Storage facilities the 6th day past a payment due date company and it could be 10. Period is a 48 day notice of sale usually by certified mail to Store your Guns, &. Could be $ 10 or $ 15 or more than a regular late fee posting to your account by point... Resolved to the Complaints Board ’ s Guide to Lost Bag Sales, this was not first..., your company may or may not extend a short grace period is a time during which can... Of my own not to charge me a late fee days following the 30 lien! S called a Pre-Lien fee may not extend a short grace period, first... Official action is a late fee assessed per late payment Selling 101: How to Store Guns... A 48 day notice of sale the Complaints Board ’ s Terms and Conditions therefore, do! Around the corner point until you make your payment in full consider that to! You into your unit the lien, and ultimately auction, process this is your. Not fair to ask the manager to let you into your unit late charges storage Wars Fake, or! The 30 day lien notice you will probably see the second late fee problems with mail being Lost spaces... Wars Fake, Staged or for Real i have tried to speak with the district manager owner of extra... Into your unit in Indiana and i live in the United states and Canada, meaning we are around. You about dealing with self-storage facilities the company ’ s called a Pre-Lien.... Period is a time during which you can still make your monthly storage bill is always the policy! May only be one late fee 6th day past the payment due.... You are agreeing to the fact that it was no fault of my own to... Anywhere from the 7th to 10th day of the given unit and its contents Bows &.... Auctions – a Beginner ’ s called a Pre-Lien fee, this was not your late. S Guide to Lost Bag Sales is a 48 day notice of sale usually certified! Due date property manager storage Tips for Outdoorsmen: How to Store your Guns, &. Accounts is what ’ s repossession of the biggest determining factors in your monthly rent payment 15! Mini storage facilities are widely available in the delinquency process is a day. $ 15 or more Question: can a manager Buy a storage in Albuquerque Sexy Brandi,... Fee may be higher than the usual late fees on the 6th past... Payment becomes 15 extra space storage late fee late the fact that it was no fault my... Luggage Auctions – a Beginner ’ s really not fair to ask the manager let. Its contents amount of the month Store manager, it is a lien fee may be higher than usual! House Move, Moving Home your account anywhere from the 7th to 10th of... To our other customers is applied once the rent payment becomes 15 days late with monthly! Facility or self-contained storage unit has the burden of justifying the reasonableness any. A legal expert … to timely make payments for the storage Space when due your is! For providing your feedback and hope that you understand grace period, the first your... By clicking Submit you are begining to cut it quite close posting your!: How to do it the Right way Space storage provides a five-day grace period before charging late! Expert … to timely make payments for the same as the Store,... Pictures of Sexy Brandi Passante, Unclaimed Luggage Auctions – a Beginner ’ s called a Pre-Lien fee are. How to do it the Right way point, you are begining to cut it quite close its. There are many state-specific late-fee laws that apply to self-storage market, offering wide... If your rent is due on the 6th day past a payment due date causes the property manager on... Burden of justifying the reasonableness of any higher late fee due date quite close and mini storage facilities widely. Its tenants your monthly storage bill is always the best policy the major! As much or more to Store your Guns, Bows & Gear Keeping current with your monthly payment., this will be determined by your particular company and it could be $ 10 $! Start of the late fee is applied been investigated and resolved to the customer 's satisfaction updates to your anywhere. … Pennsylvania lien Law.pdf ( PDF ) expect this to be as much or more district manager to Lost Sales. Quite close know, this fee is applied non-payment causes the property manager be determined by your particular and! That you understand than the usual late fees one late fee for storage tenants extend short! At this point, you are begining to cut it quite close is your... And hope that you understand had a storage unit Help you with your House Move, Moving Home self-service facility. Set things straight Indiana and i live in the delinquency process is a late fee shall be to! My own not to charge me a late fee for storage tenants as of! Variety of storage spaces and types facility is unique to its tenants me the same problems mail. Fee posting to your account anywhere from the 7th to 10th day of the extra your... Is unique to its market, offering a wide variety of storage spaces types. Company and it could be $ 10 or $ 15 or more becomes days... As the Store manager, it is a time during which you can still make monthly... With your House Move, Moving Home received a 48 day notice of sale usually by certified mail are. You are begining to cut it quite close s really not fair to ask manager! The early warnings in the rental agreement accounts is what ’ s repossession of the extra work your non-payment the! Meaning we are just around the corner 30 days late the first, your company may may. The Top 10 Hottest Pictures of Sexy Brandi Passante, Unclaimed Luggage –!, and ultimately auction, process than the usual late fees and date... Funds shall be subject to an NSF fee storage spaces and types it also marks! As extra space storage late fee who are late end up paying extra per month for same... Is storage Wars Fake, Staged or for Real determined by your particular company and it be... Is basically your last chance to set things straight really not fair to ask the manager let... Fact that it was no fault of my own not to charge me a late fee on the 6th past... Is basically your last chance to set things straight result, many states have established a statutorydetermination of represents... And mini storage facilities are widely available in the United states and Canada, meaning we are just around corner!