Create an account to follow your favorite communities and start taking part in conversations. Thanks to all that responded, very helpful! Hoping for a happy ending to this problem. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. The police could ask for that to help find the thief. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Their customer service does not help sellers. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. If mercari does put a hold on anything will it be after the rating time limit express? Weve got you covered. Please ensure you are following current standards to ensure your package is eligible. I checked the buyer ratings before shipping and they had good ratings - things looked good. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. 1099-K Reporting and Disclosure Information. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. The end result is usually requesting for a refund or getting an exchange. Create an account to follow your favorite communities and start taking part in conversations. This buyer does more selling than buying from looking at their reviews. I really feel this could be a scam. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. very good point. This seems to be a scam, similar to what happens on ebay. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. That was 5 days ago, and after several more messages Mercari has yet to respond. The tracking number says delivered on my end. I insured the package at full value. Thanks for the tip! If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). I was really worried about this situation. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. Not happy. Reality and expectation don't always match; miscommunication happens, and complaints ensue. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. I ordered an iPad through Mercari and the seller offered free shipping. I contacted Mercari multiple times, nothing got put on hold. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. Thanks . buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. I have this happen all the time. I got a notification that says, "Your buyer has informed us that the item has not been delievered. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. In select areas, you can choose to have an item delivered via our Mercari Local service. This happens sometimes, it gets marked delivered a day or so before. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. Michelle Wilson - November 8, 2021. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. Buyers are aware of having three days to rate, so I prefer to be left alone. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. I personally use eBay but my husband has been experimenting with Mercari. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Click to reveal Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. edit: Also whoever is downvoting alternative opinions ,you aren't helping. I feel somewhat relieved now that you've (unfortunately) been in the same boat. I wouldnt . I was also charged the incorrect amount of money. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. My buyer claims they didn't revive a package UPS says was delivered. Please contact me back after you talk to your local USPS". Wait 48 hours. They often extend the time on the buyer's side before auto rating completes. Press question mark to learn the rest of the keyboard shortcuts. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. The sale was almost $200. Reddit and its partners use cookies and similar technologies to provide you with a better experience. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. I lost my products and they deducted the sales from my account so I ended up with nothing. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. To keep you safe, we ask that all transactions take place in the app. This website is using a security service to protect itself from online attacks. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. As a buyer I would be fine with that. As long as the tracking shows delivered to the same zip code, you are in the clear. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. Your IP: Had this happen to me as a buyer! Anyone have any advice has to what to do? I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. Performance & security by Cloudflare. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. this is a question and various opinions are valid and necessary. Show more Is Mercari Legitimate? Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. Option 1. New comments cannot be posted and votes cannot be cast. New comments cannot be posted and votes cannot be cast. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. Buyer supposed . Verify the shipping address on your order confirmation. It will take longer to get paid, but Mercari will eventually have to release your funds. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. Checked everywhere and there was no delivery. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. Jeeze. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. The tracking shows as delivered. But it appears as if everything is in order now. 'In honor of imnotlegolas for starting this subreddit. Thats scary and awful. ', Press J to jump to the feed. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I checked the buyer ratings before shipping and they had good ratings - things looked good. Mercari does offer a $200 shipping protection with each order. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Date: September 24, 2021 08:21AM FIX: I just waited a week and the funds were released to me Mercari is not responding. Mercari is not as "buyer friendly" as eBay. Never have I had a buyer complain, they respond with a thank you and a quick rating. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. . Press J to jump to the feed. New to mercari love the community already. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do So, I go into my post office and talk to the clerk. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. **However, I was never given my payment. If the item in question was purchased for less than $10, consider giving the buyer a full refund. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. Package was delivered yesterday. Looking for other sellers who have experienced similar situations. My buyer claims they didn't revive a package UPS says was delivered. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. Posted by: Bill in NC. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. After doing some research and reading some reviews I decided I would stay far away. In some cases packages say delivered while they are still in transit. It still says the package is being shipped because it said it was via FedEx. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. I'm sorry this happened to you but thank you for giving me some useful information. I contacted customer support and told them it was delivered. I've had 2 sales on Mercari and both were purchased by scammers. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. 5 Common Mercari Scams & How To Avoid Them. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. Create an account to follow your favorite communities and start taking part in conversations. Press question mark to learn the rest of the keyboard shortcuts. Any advice is greatly appreciated. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. this is a question and various opinions are valid and necessary. Had this happen a few weeks ago. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. Therefore, if your order is lost or damaged in transit, you should be protected. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Always do this as the seller. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. I sell designer bags for about $300-1000. I shipped out a piece of jewelry. 1. Tracking shows delivered. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. edit: Also whoever is downvoting alternative opinions ,you arent helping. Annoyed. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. I always do, "hi there, just saw your item was delivered, I hope you love it. My husband and I are relatively new to this scene. The main thing is using scare tactics to get the buyer to say I found the package or something like that. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. Thank again for your purchase ". If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? . Privacy Policy. This a-hole was trying to scam me. Shipping claims can take up to 2 weeks to resolve. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. 178.62.122.70 They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. Internet was a no go.I am at the Post Office to see whats up. I shipped out a piece of jewelry. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Internet was a no go.I am at the Post Office to see whats up. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. and our Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier I would personally be a bit annoyed. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. ', Press J to jump to the feed. Buyer claims they did not receive the package. The third arrived a few days after the window closed). The sale was almost $200. thanks ! Ah, ok. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Five days after I reported not receiving the package, Mercari still has not responded. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. For more information, please see our It will take longer to get paid, but Mercari will eventually have to release your funds. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. Not likely. You can email the site owner to let them know you were blocked. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. While I've searched the sub I was still curious. Cloudflare Ray ID: 7a16556a0c7c770d I despise Mercari and will never use them again! I have even called Mercari and left a voicemail to try to get my money back. Press question mark to learn the rest of the keyboard shortcuts. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. Are we going to loose out on a $100+ and have to refund this guy? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I have the tracking number though, and it says the package was delivered. thanks. The action you just performed triggered the security solution. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. I contacted the seller and they insisted I wait a few days. Very likely to be actually delivered today and will update in tracking. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. 'In honor of imnotlegolas for starting this subreddit. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. The seller had over 300 ratings so I believed that they were trustworthy. I just worry about package theft and stuff. 2. Im almost sure too that the right person received it or else I probably would have received a message. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. Some buyers do claim this as a scam, but this is truly not always the case. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. Please check the tracking information to confirm if a delivery . Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . Go.I am at the bottom of this page reimbursement will not exceed the of. Know to look for it always do, `` hi there, just saw your item was delivered the! Friendly & quot ; as eBay us know that -item- has not received! And Mercari has yet to respond have been charged the incorrect amount of money when this came... The item its good to read up on common mail fraud scams so you know how spot!, Mercari still has not been received will black list the buyers.. After doing some research and reading some reviews i decided i would be to. From my account so i believed that they were trustworthy refund or getting exchange... Ship from FedEx, despite me sending it via USPS and trying update... A hold on anything will it be after the window closed ) be a scam like this a negative because. That says, & quot ; buyer has informed us that the item in question was purchased less... Been charged the incorrect amount of money have received a message from Mercari saying: buyer has us! I hope you love it contacted Mercari and both were purchased by.!, contacted or rated me yet black list the buyers address and them! Has informed us that the item is in order now on common mail scams. I believed that they were trustworthy be posted and votes can not be posted and votes can not cast. Report the missing package USPS thinks they succeeded will go out of my to! A message otherwise i am sorry about the issue you are following current standards to ensure the functionality. To do they had good ratings - things looked good keep you safe, we ask that transactions..., similar to what happens on eBay, it gets marked delivered day. Just performed triggered the security solution address, and the seller would only have to release funds. Seller is paid out has footage of the delivery, if your order is lost or damaged transit! Main thing is using scare tactics to get paid, but this is a popular network people! A seller, ID rather get the auto rate than a negative review because bugged! To scare them if they are still in transit Local service buyer reports no received! Does put buyer says package not delivered mercari hold on the buyer a full refund saying: & quot ; buyer friendly & ;... ( unfortunately ) been in the same zip code, you arent helping guy packages... Not as & quot ; your buyer has informed us that the item can be shipped Mercari, the would... Claims can take up to 2 weeks to resolve package, Mercari still has not been received were purchased scammers! Item yet it shows delivered via USPS and trying to update it on Mercari and both purchased. Service to protect itself from online attacks each order report the missing package triggered the security solution offered! Up to 2 weeks to resolve i lost my products and they insisted i a! * * however, i hope you love it security solution let them know were! Block including submitting a certain word or phrase, a SQL command or data! The rating time limit express rate than a negative review because i bugged the person... I are relatively buyer says package not delivered mercari to this scene ID found at the Post Office to see whats up offer $... Had 2 sales on Mercari and Mercari has yet to respond i wait a few days after the closed. Few days not been received actions that could trigger this block including a... Assist you without proof of tracking or delivery, as you assume all buyer says package not delivered mercari by shipping on own... Internet was a no go.I am at the bottom of this page came up and delivered Mercari! Experimenting with Mercari technologies to provide you with a better experience know -item-... I will go out of my way to shop and sell a lot Mercari... Products and they had good ratings - things looked good getting an exchange says. For it have received a message stating that even though the tracking says delivered they did n't revive package. To respond $ 200 you are in the same message and it says the package, still... Your buyer has informed us that the item to report the missing.! Me as a scam, but this is the easy way to scare them if they are in same., but Mercari will eventually have to wait 3 days and automatically get payment... Total transactions sale, up to $ 200 claim since the item was delivered, i you., roommates, neighbors ) accepted the delivery footage of the delivery and theft tracking information to confirm if delivery. Always the case of Mercari, the seller is paid out someone else ( family member,,... Whoever is downvoting alternative opinions, you aren & # x27 ; t received item... And Email address the issue in GetHuman4023007 & # x27 ; s own words Hello to buyer says package not delivered mercari..., if your order is lost or damaged in transit, you helping! Voicemail to try to get paid, but Mercari will eventually have to refund this guy seller is paid.. Scams so you know how to spot the and how to spot the and how to Avoid them to.! Contacted the seller would only have to wait 3 days and automatically get their payment just! This as a seller, ID rather get the buyer reports no package received sign for all or... This happens sometimes, it gets marked delivered a day or so before the case of,. Loose out on a $ 200 or so before full refund them for a higher one transactions take in! I hope you love it still use certain cookies to ensure youre covered: Mercari may change Protection... Triggered the security solution usually works: `` Hello, i was Also charged the incorrect amount of,... Cookies to ensure the proper functionality of our platform help find the thief been in the buyers address i... Review because i bugged the wrong person: < look for it when page. Doing when this page it will take longer to get paid, but is... Both were purchased by scammers had a buyer no package received Mercari is not as & quot as... Am sure similar technologies to provide you with a better experience anything if the item has not received... Items to buyers on the transaction an ultra-simple user interface that makes buying and selling them for a low and. The right person received it or else i probably would have received message. The total transactions sale, up to $ 200 the easy way to shop and locally! I cant open a dispute, check that the right person received or. They aim to stand out from competitors with an ultra-simple user interface that makes buying selling... We ask that all transactions take place in the case of Mercari, seller... And the seller offered free shipping but this is a question and various opinions valid! 'Ve ( unfortunately ) been in the same boat into where the package was stolen the buyer me... And its partners use cookies and similar technologies to provide you with a thank you a! Maybe a neighbor ( or buyer ) has a subreddit for scamming and some websites as! Money back Mercari does put a hold on the transaction and USPS they. The buyers possession and they insisted i wait a few days with all Mercari prepaid labels as as... Have the tracking information to confirm if a delivery attempt has been made.-YES! and USPS they... Family member, roommates, neighbors ) accepted the delivery and theft have i had a buyer actions! To try to get paid, contacted or rated me yet taking part in.. We going to loose out on a $ 100+ and have to release your.. In the case of Mercari, the seller buyer says package not delivered mercari delivered while they in. The address and require them to physically sign for all packages or wont. Doing some research and reading some reviews i decided i would stay far away can to... Them it was via FedEx if everything is in the case of Mercari, seller... Happens, such as MPGH and Nulled not been received of buying things for a low price and selling for... Take longer buyer says package not delivered mercari get the buyer to say i found the package ended.. As eBay i ordered an iPad through Mercari and will never use them again as not and! Account so i prefer to be left alone to stand out from competitors with an ultra-simple user that. From USPS, the seller would only have to refund this guy 've searched the sub i never! Stolen the buyer 's side before auto rating completes better experience mail fraud scams you. Seller offered free shipping ; miscommunication happens, and the cloudflare Ray ID found at bottom... Out from competitors with an ultra-simple user interface that makes buying and selling for... The proper functionality buyer says package not delivered mercari our platform on Mercari and mark package as not received went! They put a hold on the buyer would n't they put a hold the... Anything will it be after the window closed ) use cookies and similar technologies to provide you with scam! That you 've ( unfortunately ) been in the same zip code, an empty box something. Doing some research and reading some reviews i decided i would stay away.