Uninterested overseas personnel, all chatting in the background. @ArgosHelpers I have held it for at least 2 years. Five authorizations from Paypal confirmed, but cancelled by Argos. I'm in arrears or have a repayment arrangement, do I need to pay more? How do I get past it? @CJrpeake Why am I asked to call you when I try to log in? Please bear in mind that lines can get very busy at certain times of the day. @stuartdn @Argos_Online Thank you for your help. @ArgosHelpers I have but am still none the wiser except that there were driver issues and that Argos are sorry for the inconvenience @tdbkys how often do marine reserves get deployed . I've forgotten my login details. What do I do if I've lost my Argos Card or had it stolen? @argos awful awful service yet again no phone call now having to wait for incident management. Please help! Make sure you have enough money in your account for the purchase. Can I repay more than my Direct Debit each month? 2012-2023 Ookla, LLC., a Ziff Davis company. How would you know how the milker was not working correctly if not used? Instead of Live Chat with disinterested faceless beings. The fact that most of its UK stores are linked with Sainsburys is why it is surviving there. @FinlayRegan Pawned customers off to Select for Apple products, didnt want to hear of after sale problems. @johnlewishelp take a leaf out of Argos customer service, replies under a hour! T&Cs apply. Posts: 2. Fill out all the required information (Name . Just Bots that are stupid refusing to recognise issues????? When you get in touch with us, we will make a note of which option you've chosen and monitor your account to make sure that you're paying what you need to. I've sent a text to opt out of the interest rate increase and received an error message. You can download the My Argos Card App here: https://myargoscard.page.link/YouTubePaymentVideo Occasionally we might need to speak to you about your account before you can log in. If after that you still get an error message, call us on 0345 608 0152 so we can make sure your request has been logged and start the closure process. What's my 'minimum payment'? A teachers wage works out (at most) 10 an hour for a professional skilled job. FONT-SIZE: 14px; OVERFLOW: hidden; BORDER-TOP: black 1px solid; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: black 1px solid; BORDER-BOTTOM: black 1px solid; WORD-BREAK: normal; FONT-WEIGHT: normal; PADDING-BOTTOM: 10px; PADDING-TOP: 10px; PADDING-LEFT: 5px; BORDER-LEFT: black 1px solid; PADDING-RIGHT: 5px We'll ask for some details about the plan which will help us find it if you have a few plans, so we might ask for the Plan Ref and the balance or the Purchase Date and the Balance. We encourage all our customers to pay more than the minimum payment, as this will help you repay your balance faster and pay less interest. To maintain a quality of service, calls may be monitored or recorded. In the App you can view each of your plans in the My Credit Plans section, this will show you the purchase date, the purchase value and the outstanding balance. You can only change your payment/statement date a limited number of times. We'll try to provide you with help that's clear, practical and easy to understand. What happens if I spend more? Can't you just increase my minimum payment? This is because rules from the Financial Conduct Authority mean that we need to take steps to help you repay your balance more quickly and pay less interest. If your payment card is from one of those banks then you will either need to use a different payment card (issued by a different bank) OR make a payment another way for the time being until we can resolve the issues we're having. You might notice that some Plan Refs are the same as others - that's because they're not unique and they just tell us what type of plan it is. Im having an issue with my argos credit card. Why am I being told that my details can't be found when I am trying to register? @ArgosHelpers I have held it for at least 2 years. This is so that we can help you to start repaying your balance more quickly and pay less interest. The amount you owe and the payment due date are shown in your statement each month as well as on your account summary on myargoscard.co.uk and in the My Argos Card App. Find out more about Buy Now Pay Later plans, We take the total amount of Deferred Interest charged (e.g. I note Argos sell Sky Remotes. The points are still not showing on my linked Nectar card. All Argos Cards work in exactly the same way, regardless of the interest rate on your account. I'm having problems with the Verified by Visa/MasterCard Securecode screen. .tg .tg-0lax { If we've contacted you about increasing the interest rate on your account and you don't want this to happen, you can choose to close your account on your existing rate. Why is that? If you haven't registered you will need to do that first, and you can do that HERE, If you've forgotten your Login ID, go HERE. Is anyone else having issues with Argos??? What's a Login ID? @Argos_Online What are my options if I don't want the interest rate on my account to increase? Why can we not phone and speak with a competent person. } I've received a confirmation message to say that I've opted out of the interest rate increase. However, if we do need to contact you we will ask some security questions before we can access your account. but no warning when ordering. @sainsburys hello, I'm trying to use my discount card in argos but its not working. If you need to send your payment in the post, please allow extra time for this to reach us. We want to help. The interest on any remaining balance is backdated to the date of purchase, and the rate applied to this Deferred Interest will depend on your Buy Now, Pay Later plan start and end date: What are my options if I don't want the interest rate on my account to increase? Be the first to know the next time Argos goes down. @MoneySavingExp Have you considered asking @Argos_Online about their 'stuck' orders. All Rights Reserved. Details on how to contact the Financial Ombudsman Service: By post:Financial Ombudsman ServiceExchange TowerHarbour Exchange SquareLondonE14 9SR, Telephone: 0800 0234 567 or 0300 123 9 123. It's also a choice you need to make, to increase your payments and resolve this situation or not. Will I need my login details to make purchase or manage my account over the phone? @ArgosHelpers @Argos_Online. I turned off paper statements but I've started receiving them again. @Chris_Angharad @KatieCharlieL No, never. Kindest regards, Suzanne. Your Login ID is the unique username you chose when you registered for myargoscard.co.uk (it's a bit like a username). DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. Up to 1% of orders experience technical problems (a lot of orders!) I'm having issue trying to purchase online using it.. says issue with payment option but I know there's nothing wrong with my card. How quickly is it set up? What's my Memorable Word and my Security Number? We'll only take your Minimum Payment each month, while Buy Now Pay Later plans will never have a Minimum Payment. Instead, you could choose to spread the cost further. Omg thus Country has become a failure in every aspect. If you're unsure whether or not the Direct Debit is set up, give us a call. Apparently, it's an ongoing problem. Can I opt out of the interest rate increase and close my account on MyArgosCard.co.uk or by using the App? Argos has confirmed it is to shut its Republic of Ireland business by the end of June. Ikea, Amazon and the internet have replaced it. @ArgosHelpers I'm having problems with my Argos gift card what do I do. .tg .tg-f6w8 { The same encryption also occurs when we display screens back to you. When we resolve a complaint, we will always communicate to you confirming the resolution. Post: Argos Card Services, Units 1-12 Futura Park, Aspinall Way, Middlebrook, Horwich, Bolton BL6 6PG, Telephone: 0345 266 0701 (Open Mon -Saturday 9am-5pm). I've been in contact with you and chosen an option, but my circumstances have changed. MS Xbox help just goes round & round, says go back to Argos. If you can't pay double the minimum each month, paying any amount more than the minimum will help. For example, let's say you have a Normal Credit balance of 500 on your Argos Card with an interest rate of 34.9% APR and you don't make any other purchases. Where (i) to (v) are at the same rate of interest, balances will be paid off in the following order: (i) Interest; and then (ii) Charges and/or fees; and then (iii) Outstanding balance of Normal Credit including any missed scheduled Fixed Payment Plan(s) and Interest Free Plan(s) monthly scheduled instalments; and then (iv) Any outstanding balances on the other Payment Plans in the order of Buy Now Pay Later Plan(s), Fixed Payment Plan(s) and any Interest Free Plan(s); and then (v) Any other amounts that have been added to your account since the previous statement date. If you can, you should try to take action to move your account out of Persistent Debt. @ArgosHelpers I'm not using older webpage it's the Argos app please fix your app before people are tricked into buying items at different prices at checkout this has been a problem for a long time now many have reported the same thing, @dare_richard The Annual Percentage Rate (APR) is the total cost of having an Argos Card, expressed as an annual percentage of the total amount of credit. The Financial Conduct Authority (FCA) have rules aimed at helping people who find themselves in this situation. What can you do: - Manage your account in one easy place. @ArgosHelpers If you want to change your Direct Debit amount or change the date on which you want your Direct Debit to be collected you'll need to give us a call on 03456 400 700. How is interest calculated on Buy Now Pay Later plans? How will Brexit affect the services I receive for my Argos Card? If you pay off your Plan before the end date, no interest will be charged if you keep your account up to date. The points are still not showing on my linked Nectar card. @SkyHelpIreland my sky remote is not working! @_sarahxla New bookshelf built from Argos (with the usual issues that arise when trying to build a bookshelf from Argos ?). Why are you increasing the interest rate on my account? No email address from either, what next? If you've forgotten your login details and you enter any account verification details incorrectly when we ask for them, your account will be locked for 4 hours. It is common for some problems to be reported throughout the day. Why does the letter say I am? 30), Divide this by the number of months that your Plan ran for (e.g. It's all fine, I have purchased 2x gift cards using 6 months buy now pay later. I will try again in a few hours. In the case of Argos, I have had to spend several hours in Enter your debit card number so that we can check that it's one we accept, then - if you have more than one plan on your account - choose one of the options: NOTE: Always make sure that you pay your minimum payment against Normal Credit before making payments against any other plans or you may incur late fees and more interest. Whilst these options could affect your credit file, it's worth considering them carefully if you need additional help with making repayments. I'm worried about being able to afford my repayments If you've missed a repayment to your Argos Card account, or think you might do, we want to help. Under the new rules, you have 18 months from receiving the first letter to move your account out of Persistent Debt. Refunds (which take up to 7 days) only start when you contact them. Yes, of course you can. @afuturesound If you have a Buy Now Pay Later plan due to expire next month then we'll also include how much deferred interest might be incurred on it if you don't pay off any more of your balance. This does not prevent you from settling your balance early should you wish to. We're working hard to resolve these issues as quickly as possible. We're sorry that you're considering closing your account. How can I see if I have a Direct Debit set up? @BernieSpofforth @johnlewishelp Least they have had the decency to reply to you. It's shown on the front of your statement each month. I purchased a tablet from Argos on 12 Feb for 225. downdetector.co.uk, On the Shocking day with them yesterday! No goods and no contact from Argos. Call us on 03456 400 703 to see how we can help. If I've got a Fixed Amount Direct Debit, what happens if the balance shown on my statement is less than the Fixed Amount? If you don't respond to this communication, your account will be suspended and you won't be able to keep using your Argos Card. Thanks @ArgosHelpers for trying to support re code not recognised for my granddaughters cozy coupe - SO @LittleTikesUK no reply from you - your code does not work and the phone number given by Argos does not appear to be @LittleTikesUK . @ArgosHelpers Can I use my Argos Card to purchase gift cards in store? If someone misses several minimum payments in a row then they're in breach of their credit agreement, and we have to end all of the plans and ask for repayment on everything, so all of the plans are added to Normal Credit. Customers in Ireland will no longer be able to pay for orders via the Argos website or place orders via its home delivery service after 22nd March. @Happyintelect Poor service -advice please! You can - just enter your Card number and expiry date from your final Argos Card. Ta ta. What should I do? Was told issue escalated and nothing. 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